LD
Lindiwe D
1 reviews | Active since Jan 2019
06 Apr 2021, 14:42
Lack of accountability-Don't buy with Cosmopolita
I moved in my house in August 2018 and since then I have been complaining for things to be repaired properly. Some they repair and other they ignore. My house has cracks inside and out and I have complained several times and recently was told " sorry we can't do anything after 2 years" but this has been my constant complain! My bathtub was left with paint when I moved in and I told Justice and he brushed it off and told me someone will contact me and since then I'm being sent from pillar to post and I get no assistance and no one is taking responsibility for this. My windows don't close properly and they rattle when it's windy, and one of my burglar door does not close properly and a bedroom door. My one toilet does not flush and I'm told they cannot help me with this. I can't believe I must pay close to a million for this ****py house and lack of service from Cosmopolitan because they have their money and don't care anymore
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Cosmopolitan Projects's replyOfficial
06 Apr 2021, 16:16Dear Lindiwe D
Our ref 417 Wat
We have several opportunities for our clients to lodge complaints where they experience problems with their homes.
Our repairs and warranty policies are repeatedly communicated throughout the home purchase process so that all our clients are aware of what we undertake as developer to attend and which issues are part of the homeowner's maintenance.
Our repairs and warranty policy is communicated to all clients, in person, as client education when signing their attorney documents. After the education session the policy and warranty understanding is signed by each client as acknowledgement of understanding and acceptance. You receive a signed copy of this document on the day of signing your attorney documents.
Then again provided as a laminate document in your home and another hard copy supp**** in your hand over pack with your keys.
Kindly refer as follows:
Our ref 417 Wat
We have several opportunities for our clients to lodge complaints where they experience problems with their homes.
Our repairs and warranty policies are repeatedly communicated throughout the home purchase process so that all our clients are aware of what we undertake as developer to attend and which issues are part of the homeowner's maintenance.
Our repairs and warranty policy is communicated to all clients, in person, as client education when signing their attorney documents. After the education session the policy and warranty understanding is signed by each client as acknowledgement of understanding and acceptance. You receive a signed copy of this document on the day of signing your attorney documents.
Then again provided as a laminate document in your home and another hard copy supp**** in your hand over pack with your keys.
Kindly refer as follows:
Cosmopolitan – When do we fix faults and what are our warranties to you?
There are 3 opportunities for our clients to have faults at their homes repaired:
1) Ticksheet
2) After 3 Months Occupation (Retention)
3) Remedial
1) TICKSHEET
Also known as the SNAG LIST. When you receive your house keys, your hand over specialist does a fault check with you. All faults are noted on the tick sheet. Serious faults (e.g. no electricity, no hot water) are classed as Emergencies. These will be attended within 72 hours. Less serious faults (e.g. hairline cracks, chipped tile) will be attended after 3 months.
2) AFTER 3 MONTHS OCCUPATION REPAIRS
Also known as RETENTION WORKS. When you have been in your house for three months, we arrange to come to your house to fix all outstanding faults. We use this interval to allow sufficient time for faults to be identified. As you live in the house you will spot/experience small snags (e.g. cracks, loose window latches, cracked tile, etc.). All these type of faults are NON warranty items. We repair these items at this stage as a once-off. Thereafter these type of faults become home owner responsibility. This is in accordance with NHBRC regulations.
3) REMEDIAL REPAIRS
We will repair very specific faults that can be attributed to bad product or bad workmanship (e.g. excessive settlement cracks; peeling paint, roof leak appearing at the SAME place after previous repair etc.) Upon receiving a complaint which may fall in this category - we instruct an inspector to inspect the problem. He will do a formal report to either confirm the repair as our responsibility or decline the repair, referring the repair back to the homeowner as his/her responsibility. Remedial repairs are often confused with universally accepted Home Owner maintenance (upkeep of wear and tear, natural aging and breakage by nature etc.). Should we decline a repair which is not acceptable to our client, our client has final recourse to approach the NHBRC for the final say in such instances.
WARRANTY FOR WORKMANSHIP AND ITEMS
We provide a ONE YEAR warranty on the following:
· Stove
· Geyser
· Roof Leaks
· Electrical Repairs
· Plumbing Repairs
(blocked drains are not PLUMBING. We only assist with blocked drains within the first month of move in. Blocked drains thereafter are usually blockage on the main water/sewer line and must be reported by you to your local council or items have been disposed by the homeowner into the plumbing works that are not suitable e.g. disposable nappy)
Faults experienced with warranty items are classed as Fault in Warranty, also being Emergency fault should it be a serious problem. These you can report throughout the year for as to attend the repairs.
STRUCTURAL CRACKS
You have a 5 year warranty for such cracks. Secured by your NHBRC certificate.
Hairline and Settlement cracks have NO warranty (see our pamphlet regards minor cracks)
Should you not be satisfied and wish to log a formal remedial inspection request, kindly refer to our website for our client service communication channels. May I suggest you send an email to the email address provided, stipulating that which you feel are still valid repairs to be referred to us.
Kind regards
Isalina Barreto
Should you not be satisfied and wish to log a formal remedial inspection request, kindly refer to our website for our client service communication channels. May I suggest you send an email to the email address provided, stipulating that which you feel are still valid repairs to be referred to us.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply06 Apr 2021, 16:16
Official
Dear Lindiwe D
Our ref 417 Wat
We have several opportunities for our clients to lodge complaints where they experience problems with their homes.
Our repairs and warranty policies are repeatedly communicated throughout the home purchase process so that all our clients are aware of what we undertake as developer to attend and which issues are part of the homeowner's maintenance.
Our repairs and warranty policy is communicated to all clients, in person, as client education when signing their attorney documents. After the education session the policy and warranty understanding is signed by each client as acknowledgement of understanding and acceptance. You receive a signed copy of this document on the day of signing your attorney documents.
Then again provided as a laminate document in your home and another hard copy supp**** in your hand over pack with your keys.
Kindly refer as follows:
Our ref 417 Wat
We have several opportunities for our clients to lodge complaints where they experience problems with their homes.
Our repairs and warranty policies are repeatedly communicated throughout the home purchase process so that all our clients are aware of what we undertake as developer to attend and which issues are part of the homeowner's maintenance.
Our repairs and warranty policy is communicated to all clients, in person, as client education when signing their attorney documents. After the education session the policy and warranty understanding is signed by each client as acknowledgement of understanding and acceptance. You receive a signed copy of this document on the day of signing your attorney documents.
Then again provided as a laminate document in your home and another hard copy supp**** in your hand over pack with your keys.
Kindly refer as follows:
Cosmopolitan – When do we fix faults and what are our warranties to you?
There are 3 opportunities for our clients to have faults at their homes repaired:
1) Ticksheet
2) After 3 Months Occupation (Retention)
3) Remedial
1) TICKSHEET
Also known as the SNAG LIST. When you receive your house keys, your hand over specialist does a fault check with you. All faults are noted on the tick sheet. Serious faults (e.g. no electricity, no hot water) are classed as Emergencies. These will be attended within 72 hours. Less serious faults (e.g. hairline cracks, chipped tile) will be attended after 3 months.
2) AFTER 3 MONTHS OCCUPATION REPAIRS
Also known as RETENTION WORKS. When you have been in your house for three months, we arrange to come to your house to fix all outstanding faults. We use this interval to allow sufficient time for faults to be identified. As you live in the house you will spot/experience small snags (e.g. cracks, loose window latches, cracked tile, etc.). All these type of faults are NON warranty items. We repair these items at this stage as a once-off. Thereafter these type of faults become home owner responsibility. This is in accordance with NHBRC regulations.
3) REMEDIAL REPAIRS
We will repair very specific faults that can be attributed to bad product or bad workmanship (e.g. excessive settlement cracks; peeling paint, roof leak appearing at the SAME place after previous repair etc.) Upon receiving a complaint which may fall in this category - we instruct an inspector to inspect the problem. He will do a formal report to either confirm the repair as our responsibility or decline the repair, referring the repair back to the homeowner as his/her responsibility. Remedial repairs are often confused with universally accepted Home Owner maintenance (upkeep of wear and tear, natural aging and breakage by nature etc.). Should we decline a repair which is not acceptable to our client, our client has final recourse to approach the NHBRC for the final say in such instances.
WARRANTY FOR WORKMANSHIP AND ITEMS
We provide a ONE YEAR warranty on the following:
· Stove
· Geyser
· Roof Leaks
· Electrical Repairs
· Plumbing Repairs
(blocked drains are not PLUMBING. We only assist with blocked drains within the first month of move in. Blocked drains thereafter are usually blockage on the main water/sewer line and must be reported by you to your local council or items have been disposed by the homeowner into the plumbing works that are not suitable e.g. disposable nappy)
Faults experienced with warranty items are classed as Fault in Warranty, also being Emergency fault should it be a serious problem. These you can report throughout the year for as to attend the repairs.
STRUCTURAL CRACKS
You have a 5 year warranty for such cracks. Secured by your NHBRC certificate.
Hairline and Settlement cracks have NO warranty (see our pamphlet regards minor cracks)
Should you not be satisfied and wish to log a formal remedial inspection request, kindly refer to our website for our client service communication channels. May I suggest you send an email to the email address provided, stipulating that which you feel are still valid repairs to be referred to us.
Kind regards
Isalina Barreto
Should you not be satisfied and wish to log a formal remedial inspection request, kindly refer to our website for our client service communication channels. May I suggest you send an email to the email address provided, stipulating that which you feel are still valid repairs to be referred to us.
Kind regards
Isalina Barreto