Keys not handed over but bond is debiting!!
Very bad service from cosmopolitan I bought a house last year around June was advised it would be complete and would move in by February but even now I haven't moved in and the bond was registered on January the 28 what's worse is that the house is complete but none of the agents are setting an appointment to hand over the keys and the installment for the house will be going off for a house I am not even occupying no one is even advising why there are so much delays it's really frustrating because I was told I won't be debited before I move in but the bank did confirm that they Wil indeed debit me even city of Johannesburg is billing me which is also frustrating as it is I don't have a proper place to stay but i'l b paying for a house m not staying in the services are very poor indeed!!!
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Cosmopolitan Projects's replyOfficial
15 Mar 2021, 08:29Good Morning Lindokuhle N
Our ref 36096 Protea
Kindly refer to the previous Hello Peter right before yours posted 10 March "Interim Interest".
I have explained the same scenario.
Kindly refer to our website for our client service contact number of which any four supervisors operational on this line will be able to assist with your query.
We pick up a trend that our clients do not approach our formal client service channel as displayed on our website, but get frustrated in seeking answers via incorrect avenues. Reverting to Hello Peter in frustration when not getting the information needed.
It is universal to all formal business institutions that clients contact the formal client service division when needing assistance.
We do not manage individual transaction issues on Hello Peter.
Regards the billings by council, we have explained this in depth on many posts.
Our clients are educated on this process when signing the attorney documents for home ownership. Our specialists explain this process together with visual footage of the council process. You did attend this Home Ownership Education on 19 September 2020, and signed acknowledgement of understanding. This billing process can also be found as refresher on our website under Tips and Advice.
We await your call direct to our client service line which you will find on our website. (Unfortunately, we are not permitted to post our website or number here).
This number is direct to myself, Isalina, Pamela, Elvina or Francinah, all being client service supervisors.
Kind regards
Isalina Barreto
Our ref 36096 Protea
Kindly refer to the previous Hello Peter right before yours posted 10 March "Interim Interest".
I have explained the same scenario.
Kindly refer to our website for our client service contact number of which any four supervisors operational on this line will be able to assist with your query.
We pick up a trend that our clients do not approach our formal client service channel as displayed on our website, but get frustrated in seeking answers via incorrect avenues. Reverting to Hello Peter in frustration when not getting the information needed.
It is universal to all formal business institutions that clients contact the formal client service division when needing assistance.
We do not manage individual transaction issues on Hello Peter.
Regards the billings by council, we have explained this in depth on many posts.
Our clients are educated on this process when signing the attorney documents for home ownership. Our specialists explain this process together with visual footage of the council process. You did attend this Home Ownership Education on 19 September 2020, and signed acknowledgement of understanding. This billing process can also be found as refresher on our website under Tips and Advice.
We await your call direct to our client service line which you will find on our website. (Unfortunately, we are not permitted to post our website or number here).
This number is direct to myself, Isalina, Pamela, Elvina or Francinah, all being client service supervisors.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply15 Mar 2021, 08:29
Official
Good Morning Lindokuhle N
Our ref 36096 Protea
Kindly refer to the previous Hello Peter right before yours posted 10 March "Interim Interest".
I have explained the same scenario.
Kindly refer to our website for our client service contact number of which any four supervisors operational on this line will be able to assist with your query.
We pick up a trend that our clients do not approach our formal client service channel as displayed on our website, but get frustrated in seeking answers via incorrect avenues. Reverting to Hello Peter in frustration when not getting the information needed.
It is universal to all formal business institutions that clients contact the formal client service division when needing assistance.
We do not manage individual transaction issues on Hello Peter.
Regards the billings by council, we have explained this in depth on many posts.
Our clients are educated on this process when signing the attorney documents for home ownership. Our specialists explain this process together with visual footage of the council process. You did attend this Home Ownership Education on 19 September 2020, and signed acknowledgement of understanding. This billing process can also be found as refresher on our website under Tips and Advice.
We await your call direct to our client service line which you will find on our website. (Unfortunately, we are not permitted to post our website or number here).
This number is direct to myself, Isalina, Pamela, Elvina or Francinah, all being client service supervisors.
Kind regards
Isalina Barreto
Our ref 36096 Protea
Kindly refer to the previous Hello Peter right before yours posted 10 March "Interim Interest".
I have explained the same scenario.
Kindly refer to our website for our client service contact number of which any four supervisors operational on this line will be able to assist with your query.
We pick up a trend that our clients do not approach our formal client service channel as displayed on our website, but get frustrated in seeking answers via incorrect avenues. Reverting to Hello Peter in frustration when not getting the information needed.
It is universal to all formal business institutions that clients contact the formal client service division when needing assistance.
We do not manage individual transaction issues on Hello Peter.
Regards the billings by council, we have explained this in depth on many posts.
Our clients are educated on this process when signing the attorney documents for home ownership. Our specialists explain this process together with visual footage of the council process. You did attend this Home Ownership Education on 19 September 2020, and signed acknowledgement of understanding. This billing process can also be found as refresher on our website under Tips and Advice.
We await your call direct to our client service line which you will find on our website. (Unfortunately, we are not permitted to post our website or number here).
This number is direct to myself, Isalina, Pamela, Elvina or Francinah, all being client service supervisors.
Kind regards
Isalina Barreto