1 reviews | Active since Dec 2013
It's a ****, nothing but poor service!!!
So in July 2018 I moved into Sky City through a house bought with Cosmopolitan, for a moment I was happy, a short moment, I soon began getting municipal bills from the Ekurhuleni municipality, and what became clear was that Cosmopolitan projects had not registered the dwelling as occupied and thus I was getting charged for rates on an empty dwelling. Essentially paying R2000 a month on rates and services, now who pays for this ***** because it is not my duty to register the house with council and if it were why was I not informed? Who is going to pay me back for all those months I have been paying these ridiculous amounts? Cosmo really just stole money out of my pocket, they have poor service and no one responds to emails. *I SPIT ON THE FLOOR*
Our ref: 33 Wat
Summary Problem:
You are unhappy with your council account.
Our finding:
Please note we consider your post defamatory: It's a ****, nothing but poor service!!!; Cosmo really just stole money out of my pocket. These are serious and unfounded accusations.
We understand you feel you have been overcharged by council.
While this may or may not be the case. You must address this with the billing entity, being your municipality. We do not bill, collect or benefit from your property taxes and service charges.
Remedy conclusion:
We recommend you attend your municipality in person and request full clarity of your charges or you may email council billing division on the following mail address: ***.
I expect there may be some credit adjustments to be made on your account; affected on different milestones of which council is aware anddo attend to.
Kind regards
Isalina Barreto
Our ref: 33 Wat
Summary Problem:
You are unhappy with your council account.
Our finding:
Please note we consider your post defamatory: It's a ****, nothing but poor service!!!; Cosmo really just stole money out of my pocket. These are serious and unfounded accusations.
We understand you feel you have been overcharged by council.
While this may or may not be the case. You must address this with the billing entity, being your municipality. We do not bill, collect or benefit from your property taxes and service charges.
Remedy conclusion:
We recommend you attend your municipality in person and request full clarity of your charges or you may email council billing division on the following mail address: ***.
I expect there may be some credit adjustments to be made on your account; affected on different milestones of which council is aware anddo attend to.
Kind regards
Isalina Barreto