DM
Daniel M

1 reviews | Active since Jul 2019

02 Mar 2022, 21:55

*********** service

I have just moved into the new house @ Royal cradle , before I moved into to house we assessed the house and find that some of the things where not done properly , I was promised that this will be fixed , I have logged a lot of complaints till today my issue are not attended to , my. Sliding door doesn't lock and there are a lot of break inns on this area, trap door left broken ,washing lane left loose , we are still waiting for the tree that was part of the house package, my house is still not registered with the deeds office due to *********** person's who takes us customer likely ,I really feel that your customer service is very poor and disgusting , every time I make calls all I hear is false promises , I really regret buying the house with this company .

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Replies (1)
Cosmopolitan Projects
Cosmopolitan Projects's reply03 Mar 2022, 10:21
Official
Good Morning Daniel M

Our ***

Thank you for taking my call earlier.

Per faults noted on your post, only one is on our original snag list of 29 January - copy  emailed to you. 

That being the broken trap door and main bedroom door needing to be adjusted.
The main bedroom door has been concluded.

Per the system records we only received this one complaint, our Elvina does confirm you and she had one conversation to escalate the trap door repair.

I have requested our senior Project Manager to instruct attendace of the faults per your post.

Kind regards
Isalina Barreto