I'm homeless because of POOR SERVICE

I am writing today to complain of the poor service I received from Cosmopolitan\agent.

It's almost a year and I have not received my house keys yet I was given a timeline of 6-8months which has already lapsed.

The house is now registered and I received communication that I'm now the official owner of House no 38***, but i don't even have a place to stay.

When I contact Cosmopolitan offices to follow up, I'm being told to contact my agent and when I do so my agent is not helpful and he doesn't even take my calls nor respond to my texts.

Currently I'm homeless and my agent knows that.

Houses that were built after mine are now occupied, while I'm homeless.

I often go to my house to check hence my agent doesn't update me, the progress is extremely slow and once a month there'll be a slight change.

Kindly advise me on what is it that I didn't do right, that's causing so much delay?

I cannot sign any lease agreement at this moment while I have a house that's taking forever to finish whereas houses that were built after mine are now occupied.

This is depressing and might affect my health, my job and I cannot afford that hence I'm a breadwinner and a parent to my siblings.

I'm so disappointed on how Phakanani Hlungwane (who is my agent) has handled the whole situation by not updating me, ignoring my calls and not responding to my texts.

I'd appreciate it if I could move into my house by this coming week, I've waited long enough and tired of asking people for a place to sleep while i have a House registered on my name.

I am most ANNOYED that this too much time has been wasted.

I trust this is not the way Cosmopolitan wishes to conduct business with valued customers.

I'm look forward to hearing from you and getting my house soonest.