SR
Sylvia R
1 reviews | Active since Oct 2020
23 Oct 2020, 15:46
I regret buying a house here
We bought a house @ lotus garden central park ...ever since we moved in we been complaining about the geyser not working ..they come and fix the geyser after two weeks it started acting again and report it again they come and replace a part o the geyser now the geyser stopped working we reported the geyser by telephone and Email they have not reply now 4 weeks back I discovered that the wall have a serious cracks and reported the wall with a fone till today they have not responded..this houses we are living in they are built with cheap material ..door handles are broken wall have hole on them ..paint pills off on its own...pls help
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Replies (4)0
Replies (4)
Cosmopolitan Projects's replyOfficial
23 Oct 2020, 15:52Good Afternoon Sylvia R
This Hello Peter is for our sister division Cosmo Tshwane. I do not have access to their stands and client service system. I will pass over to the head of the client service team there. Mechelle Miles. They close at 4pm today so I expect you will receive a call on Monday from Mechelle.
KInd regards
Isalina
This Hello Peter is for our sister division Cosmo Tshwane. I do not have access to their stands and client service system. I will pass over to the head of the client service team there. Mechelle Miles. They close at 4pm today so I expect you will receive a call on Monday from Mechelle.
KInd regards
Isalina
Cosmopolitan Projects's reply23 Oct 2020, 15:52
Official
Good Afternoon Sylvia R
This Hello Peter is for our sister division Cosmo Tshwane. I do not have access to their stands and client service system. I will pass over to the head of the client service team there. Mechelle Miles. They close at 4pm today so I expect you will receive a call on Monday from Mechelle.
KInd regards
Isalina
This Hello Peter is for our sister division Cosmo Tshwane. I do not have access to their stands and client service system. I will pass over to the head of the client service team there. Mechelle Miles. They close at 4pm today so I expect you will receive a call on Monday from Mechelle.
KInd regards
Isalina
Cosmopolitan Projects's replyOfficial
23 Oct 2020, 16:00Good afternoon Sylvia R
I have taken note of your complaint.
Please can you please supply me with your contact details as well as your stand number so that i can follow up on your complaints and assist you.
Kind regards
Mechelle Miles
I have taken note of your complaint.
Please can you please supply me with your contact details as well as your stand number so that i can follow up on your complaints and assist you.
Kind regards
Mechelle Miles
Cosmopolitan Projects's reply23 Oct 2020, 16:00
Official
Good afternoon Sylvia R
I have taken note of your complaint.
Please can you please supply me with your contact details as well as your stand number so that i can follow up on your complaints and assist you.
Kind regards
Mechelle Miles
I have taken note of your complaint.
Please can you please supply me with your contact details as well as your stand number so that i can follow up on your complaints and assist you.
Kind regards
Mechelle Miles
Cosmopolitan Projects's replyOfficial
26 Oct 2020, 08:41Good Morning Sylvia R
Thank you for taking my call this morning.
As promised, I will send an inspector to go and inspect the issues you have mentioned in your complaint and i trust that we can resolve this matter for you.
Kind regards
Mechelle Miles
Thank you for taking my call this morning.
As promised, I will send an inspector to go and inspect the issues you have mentioned in your complaint and i trust that we can resolve this matter for you.
Kind regards
Mechelle Miles
Cosmopolitan Projects's reply26 Oct 2020, 08:41
Official
Good Morning Sylvia R
Thank you for taking my call this morning.
As promised, I will send an inspector to go and inspect the issues you have mentioned in your complaint and i trust that we can resolve this matter for you.
Kind regards
Mechelle Miles
Thank you for taking my call this morning.
As promised, I will send an inspector to go and inspect the issues you have mentioned in your complaint and i trust that we can resolve this matter for you.
Kind regards
Mechelle Miles
Cosmopolitan Projects's replyOfficial
26 Oct 2020, 14:39Good afternoon Sylvia R
Thank you for taking my call to finalize your complaint.
As discussed with you telephonically, there was no logging of a geyser issue as per your complaint on Hello Peter on our system at all.
The geyser complaint was investigated and explained to you that your warranty is null and void now as the electrical wiring had been tampered with and extra plugs added by yourselves causing the warranty of 1 year to fall away. This is therefore your responsibility. It was also explained to you to get the City of Tshwane out to assist you with the overload on your DB board.
The crack you mentioned was very small and the staff helped you with that and you are satisfied with the help you received.
We are now closing this case as you have said that you are satisfied with the result.
Thank you and Kind regards
Mechelle Miles
Thank you for taking my call to finalize your complaint.
As discussed with you telephonically, there was no logging of a geyser issue as per your complaint on Hello Peter on our system at all.
The geyser complaint was investigated and explained to you that your warranty is null and void now as the electrical wiring had been tampered with and extra plugs added by yourselves causing the warranty of 1 year to fall away. This is therefore your responsibility. It was also explained to you to get the City of Tshwane out to assist you with the overload on your DB board.
The crack you mentioned was very small and the staff helped you with that and you are satisfied with the help you received.
We are now closing this case as you have said that you are satisfied with the result.
Thank you and Kind regards
Mechelle Miles
Cosmopolitan Projects's reply26 Oct 2020, 14:39
Official
Good afternoon Sylvia R
Thank you for taking my call to finalize your complaint.
As discussed with you telephonically, there was no logging of a geyser issue as per your complaint on Hello Peter on our system at all.
The geyser complaint was investigated and explained to you that your warranty is null and void now as the electrical wiring had been tampered with and extra plugs added by yourselves causing the warranty of 1 year to fall away. This is therefore your responsibility. It was also explained to you to get the City of Tshwane out to assist you with the overload on your DB board.
The crack you mentioned was very small and the staff helped you with that and you are satisfied with the help you received.
We are now closing this case as you have said that you are satisfied with the result.
Thank you and Kind regards
Mechelle Miles
Thank you for taking my call to finalize your complaint.
As discussed with you telephonically, there was no logging of a geyser issue as per your complaint on Hello Peter on our system at all.
The geyser complaint was investigated and explained to you that your warranty is null and void now as the electrical wiring had been tampered with and extra plugs added by yourselves causing the warranty of 1 year to fall away. This is therefore your responsibility. It was also explained to you to get the City of Tshwane out to assist you with the overload on your DB board.
The crack you mentioned was very small and the staff helped you with that and you are satisfied with the help you received.
We are now closing this case as you have said that you are satisfied with the result.
Thank you and Kind regards
Mechelle Miles