1 reviews | Active since Mar 2013
Horrible experience at Lion Pride
I just moved into Lion Pride recently, I must say, what a terrible and horrible experience. But I must add, I also don't learn as this is my 2nd property with Cosmopolitan and now that I think about it, it was the horrible experience when I moved in. Here is the list you should know before buying in a cosmopolitan project. 1. In Lion Pride, they say it comes with a gas stove, guess what, mine was installed with an empty cylinder, it only last for 6 days. Who does that and use 2nd hand cylinder, I say this because a new cylinder comes full and you recharge later but not with cosmopolitan. 2. They send someone to install invertors, today 7 days later, this is not complete. They guy came install wires and **** that this is complete it should work, I later realise this battery and circuit board (whatever it is called) is not install. 3. Once you move in, forget about being connected, there is absolutely no network but no one will tell you this. 4. The bathroom bath is leaking, toilets not flushing properly. Seems like there is cement or sand that was put into the toilets. 5. Other stuff is loose nje. 6. When you ask for assistance you are told to log a call and wait for 3 months while you are living in dump. 7. Once Comsopolitan gets their money, they don't care they move on. The only good people are their sales people because they will sell you nothing a costly price. 8. The experience is like shoprite where you spend a lot of money buying groceries and they expect you to pack it yourself.
Thank you for taking my call and that we could mutually understand the possible invertor fault, which is our main concern together with your gas stove fault and/or low gas in the original cylinder.
Be assured I have passed on the invertor box info to our specialist and your unhappiness is receiving urgent attention.
I will remain in touch with you in the day as the instance unfolds for correction.
Kind regards
Isalina Barreto
Thank you for taking my call and that we could mutually understand the possible invertor fault, which is our main concern together with your gas stove fault and/or low gas in the original cylinder.
Be assured I have passed on the invertor box info to our specialist and your unhappiness is receiving urgent attention.
I will remain in touch with you in the day as the instance unfolds for correction.
Kind regards
Isalina Barreto
Thank you for the prompt response and resolving this matter. I must say, you have changed my mind, the response was very quick. I realised that at the core of this is lack of communication, it turned out that the guy I thought was installing invertor he was here for the solar geyser only, the guy who will install the box is still coming. Also, the stove issue is resolved. The plumbers called me and sorted the bath, overall happy. I must say, the solar was the trigger had the guy explained his role when he came around I would not have been unhappy.
Thank you for the prompt response and resolving this matter. I must say, you have changed my mind, the response was very quick. I realised that at the core of this is lack of communication, it turned out that the guy I thought was installing invertor he was here for the solar geyser only, the guy who will install the box is still coming. Also, the stove issue is resolved. The plumbers called me and sorted the bath, overall happy. I must say, the solar was the trigger had the guy explained his role when he came around I would not have been unhappy.
Thank you for your positive feedback. More so thank you for advising communication must be better in terms of all the technicians communication to our clients their various speciality and what they are specific attending at your home.
These new product additions, to curb inconvenience of loadshedding is new to us.
I am glad we have been able to learn from this experience. We already have actioned better processes, that this does not happen again and that we can help correctly in future.
I am very glad that you are satisfied, enjoy your beautiful new home.
Call me with any further issue you may experience.
Kind regards
Isalina Barreto
Thank you for your positive feedback. More so thank you for advising communication must be better in terms of all the technicians communication to our clients their various speciality and what they are specific attending at your home.
These new product additions, to curb inconvenience of loadshedding is new to us.
I am glad we have been able to learn from this experience. We already have actioned better processes, that this does not happen again and that we can help correctly in future.
I am very glad that you are satisfied, enjoy your beautiful new home.
Call me with any further issue you may experience.
Kind regards
Isalina Barreto
