sM
sethu M
1 reviews | Active since Nov 2016
12 Feb 2024, 16:07
Horrible after sales
Can't believe cosmopolitan projects endorses shody workmanship from their builders and tell you its wear & tear 3 months after occupation!
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Replies (3)0
Replies (3)
Cosmopolitan Projects's replyOfficial
12 Feb 2024, 16:23Good Afternoon Sethu M
I have tried calling you on the number provided on the backend of Hello Peter.
I have tried calling you on the number provided on the backend of Hello Peter.
I have also checked our database and cannot locate you/your property on the info provided.
I can thus only assume incorrect information was given to you and/or misinterpreted by you.
I can thus only assume incorrect information was given to you and/or misinterpreted by you.
I would like to clear any thing we miss from our side, in the meantime:
As per building recommendations and NHBRC recommendations, it is good practice for the developer to attend at a newly build house after three months from “client move in date”.
The purpose of this is that minor snags are missed at key handover. All new homes will have some minor issues (e.g. chipped tiles, tight window latches etc). These are then repaired by the builder at that time ( 3 months from move in date).
Since we have not spoken, I am not sure of the issues you experience.
Kindly contract me direct on ***.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply12 Feb 2024, 16:23
Official
Good Afternoon Sethu M
I have tried calling you on the number provided on the backend of Hello Peter.
I have tried calling you on the number provided on the backend of Hello Peter.
I have also checked our database and cannot locate you/your property on the info provided.
I can thus only assume incorrect information was given to you and/or misinterpreted by you.
I can thus only assume incorrect information was given to you and/or misinterpreted by you.
I would like to clear any thing we miss from our side, in the meantime:
As per building recommendations and NHBRC recommendations, it is good practice for the developer to attend at a newly build house after three months from “client move in date”.
The purpose of this is that minor snags are missed at key handover. All new homes will have some minor issues (e.g. chipped tiles, tight window latches etc). These are then repaired by the builder at that time ( 3 months from move in date).
Since we have not spoken, I am not sure of the issues you experience.
Kindly contract me direct on ***.
Kind regards
Isalina Barreto
sM
Your After Occupation Inspection (also known as 3-Month Retention) has passed and with the the act of nature, this forms part of "wear and tear" to be repaired by the owner.
Please find attachment for our warranty and responsibility undertaking to our clients.
Kind regards
Cosmo Johannesburg Client Service Team
sethu M's updateReviewer Update
12 Feb 2024, 19:49How are you expecting to get hold of me on cellphone when there is no cellphone reception in village 3?
Please see email from Pamela Fourie
Dear Mr Mafu,
Complaint Reference : 255085
Unfortunately the bathroom accessories (towel rail / kitchen cupboard drawers / and toilet seats) do not fall within our warranty items, but is homeowner's maintenance or homeowners insurance.
Please see email from Pamela Fourie
Dear Mr Mafu,
Complaint Reference : 255085
Unfortunately the bathroom accessories (towel rail / kitchen cupboard drawers / and toilet seats) do not fall within our warranty items, but is homeowner's maintenance or homeowners insurance.
Your After Occupation Inspection (also known as 3-Month Retention) has passed and with the the act of nature, this forms part of "wear and tear" to be repaired by the owner.
Please find attachment for our warranty and responsibility undertaking to our clients.
Kind regards
Cosmo Johannesburg Client Service Team
sM
sethu M's update12 Feb 2024, 19:49
Reviewer Update
How are you expecting to get hold of me on cellphone when there is no cellphone reception in village 3?
Please see email from Pamela Fourie
Dear Mr Mafu,
Complaint Reference : 255085
Unfortunately the bathroom accessories (towel rail / kitchen cupboard drawers / and toilet seats) do not fall within our warranty items, but is homeowner's maintenance or homeowners insurance.
Please see email from Pamela Fourie
Dear Mr Mafu,
Complaint Reference : 255085
Unfortunately the bathroom accessories (towel rail / kitchen cupboard drawers / and toilet seats) do not fall within our warranty items, but is homeowner's maintenance or homeowners insurance.
Your After Occupation Inspection (also known as 3-Month Retention) has passed and with the the act of nature, this forms part of "wear and tear" to be repaired by the owner.
Please find attachment for our warranty and responsibility undertaking to our clients.
Kind regards
Cosmo Johannesburg Client Service Team
Cosmopolitan Projects's replyOfficial
13 Feb 2024, 08:14Good Morning Mr Mafu
I have discussed the matter with our Pamela and our head of Quality Control at Project Management has investigated the prior complaints and previous 3 months repairs.
I have discussed the matter with our Pamela and our head of Quality Control at Project Management has investigated the prior complaints and previous 3 months repairs.
Our Quality Controls supports that Pamela has responded correct per our undertakings to you at various repairs milestones (on move in, on three months occupied and warranty items that are valid for a year from date of move in).
Cosmopolitan must apply the same undertaking, milestone repairs and warranty to all our clients.
It has been six months since your key hand over and these type of issues (tightening of fitings; adjustments of rollers of drawers ) are maintenance for the homeowner (tightenig of fittings, adjustment of rollers of drawers).
I am sorry that you are frustrated by the "usual and recommended" processes of the building industry and greater control of the NHBRC, of which we have adhered to.
Kind regards
Isalina Barreto
Cosmopolitan must apply the same undertaking, milestone repairs and warranty to all our clients.
It has been six months since your key hand over and these type of issues (tightening of fitings; adjustments of rollers of drawers ) are maintenance for the homeowner (tightenig of fittings, adjustment of rollers of drawers).
I am sorry that you are frustrated by the "usual and recommended" processes of the building industry and greater control of the NHBRC, of which we have adhered to.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply13 Feb 2024, 08:14
Official
Good Morning Mr Mafu
I have discussed the matter with our Pamela and our head of Quality Control at Project Management has investigated the prior complaints and previous 3 months repairs.
I have discussed the matter with our Pamela and our head of Quality Control at Project Management has investigated the prior complaints and previous 3 months repairs.
Our Quality Controls supports that Pamela has responded correct per our undertakings to you at various repairs milestones (on move in, on three months occupied and warranty items that are valid for a year from date of move in).
Cosmopolitan must apply the same undertaking, milestone repairs and warranty to all our clients.
It has been six months since your key hand over and these type of issues (tightening of fitings; adjustments of rollers of drawers ) are maintenance for the homeowner (tightenig of fittings, adjustment of rollers of drawers).
I am sorry that you are frustrated by the "usual and recommended" processes of the building industry and greater control of the NHBRC, of which we have adhered to.
Kind regards
Isalina Barreto
Cosmopolitan must apply the same undertaking, milestone repairs and warranty to all our clients.
It has been six months since your key hand over and these type of issues (tightening of fitings; adjustments of rollers of drawers ) are maintenance for the homeowner (tightenig of fittings, adjustment of rollers of drawers).
I am sorry that you are frustrated by the "usual and recommended" processes of the building industry and greater control of the NHBRC, of which we have adhered to.
Kind regards
Isalina Barreto