SN
Sarah N
1 reviews | Active since Jun 2020
13 Dec 2021, 10:21
Hopeless ðŸ˜
On 30/11/21 I logged a complaint on the cosmopolitan customer care site about a leaking basin, lo and behold just like the blocked drain I have been calling and calling, without my problem being resolved. I sent a video of the damage the leak is causing to the manager/ supervisor but no response from her or any assistance. It seems the only way to get things done is by complaining on this platform. Their offices will be closing and illl be stuck with a leak... I'm really not happy at all, and wouldn't refer my worst enemy to buy a house with Cosmopolitan!
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Replies (1)
Cosmopolitan Projects's replyOfficial
13 Dec 2021, 16:10Good Afternoon Sarah N
Our ref: 36360 Pg
Unfortunately you were not able to speak when I called earlier.
In the meantime I had escaled your complaint to our Project Manager for your site.
There had been some back and fourth on concluding an appointment to access your home.
I do understand that this has now been concluded.
I will contact you again to verify direct with you tomorrow.
Kind regards
Isalina Barreto
Our ref: 36360 Pg
Unfortunately you were not able to speak when I called earlier.
In the meantime I had escaled your complaint to our Project Manager for your site.
There had been some back and fourth on concluding an appointment to access your home.
I do understand that this has now been concluded.
I will contact you again to verify direct with you tomorrow.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply13 Dec 2021, 16:10
Official
Good Afternoon Sarah N
Our ref: 36360 Pg
Unfortunately you were not able to speak when I called earlier.
In the meantime I had escaled your complaint to our Project Manager for your site.
There had been some back and fourth on concluding an appointment to access your home.
I do understand that this has now been concluded.
I will contact you again to verify direct with you tomorrow.
Kind regards
Isalina Barreto
Our ref: 36360 Pg
Unfortunately you were not able to speak when I called earlier.
In the meantime I had escaled your complaint to our Project Manager for your site.
There had been some back and fourth on concluding an appointment to access your home.
I do understand that this has now been concluded.
I will contact you again to verify direct with you tomorrow.
Kind regards
Isalina Barreto