1 reviews | Active since Dec 2012
Honesty is the best policy
As I write this post I feel so defeated and helpless, Firstly, when I app**** for my bond last year August I was told the whole process takes 4-6 months to move into your house, I realized that was not going to happen based on the progress and had accepted that I was going to wait for Cosmo to finish with their work as I still had a roof over my head, recently Palesa contacted me to update me on the progress of the house and she explicitly told me that I should not place notice where I stay before I told her, on the 28th April 2021 I told her I received an SMS saying my house is on 80% and she gave me the go ahead to place notice as my house should be ready for occupation by end of May as the water and electricity installation was completed as that what’s normally cause the delays, fast forward- since from Monday(17 May 2021) she could not give me an update on how far was the key handover and today she decided to pass me to Lewis who is Donald’s manager to assist me as she was not winning, My Agent Donald and Moshe also told me today that they could not confirm when I will move in as there is a municipal certificate outstanding and I should contact Cosmo customer care for guidance, I contacted customer care and I was lucky Isalina answered the phone which I explained my situation to and she promised she was going to try and assist me and call me today to give me feedback and also confirmed the same that she can’t confirm move in date as the outstanding certificate is under the municipality which Cosmo has no control of, Isalina I am still waiting for you to call me with feedback. The moral of my post is that Honesty is always the best policy to avoid situations like these, as Cosmo you deal with situations like these every day and you know the municipality takes long to issue the certificates, I did in no way force Palesa to confirm occupation for end of May and I could have not placed notice where I live now if she could have just been honest with me, now I am stuck in this predicament alone and next week I will be literally homeless because of all this mess. Sky City 3719
Our ***
Per our discussion yesterday, I do understand your frustration that your key hand over goal post is continually delayed. For this we do apologize.
While we do not suffer the challenges you do, we are in the same boat in that we cannot get payment for our completed product, while we have already had to pay our builders for the work completed.
I only mention our situation so that I can impress upon all our clients, that we do not idly sit by. Be assured we do our utmost to manage the situation to the best for our clients and secondly for ourselves.
As per your post you have already put out the delay that we wait on council for months.
Initially council struggled with major delays to provide water and electric meters which have been in extreme short supply with Covid restrictions blocking import of components and now the backlog in issuing relevant certificates that the house is ready for occupation.
We did speak yesterday and I did promise you feedback from our Project Management. This was close to mid-day. I did explain that it may take some time since the relevant persons are on site where there is not good reception and delivery of my whatsapp request.
My message was received late yesterday and passed on to the correct manager on your house. I expect to hear from the relevant project manager by 10am when all site work is allocated for the morning.
I will call you directly once I have news.
Kind regards
Isalina Barreto
Our ***
Per our discussion yesterday, I do understand your frustration that your key hand over goal post is continually delayed. For this we do apologize.
While we do not suffer the challenges you do, we are in the same boat in that we cannot get payment for our completed product, while we have already had to pay our builders for the work completed.
I only mention our situation so that I can impress upon all our clients, that we do not idly sit by. Be assured we do our utmost to manage the situation to the best for our clients and secondly for ourselves.
As per your post you have already put out the delay that we wait on council for months.
Initially council struggled with major delays to provide water and electric meters which have been in extreme short supply with Covid restrictions blocking import of components and now the backlog in issuing relevant certificates that the house is ready for occupation.
We did speak yesterday and I did promise you feedback from our Project Management. This was close to mid-day. I did explain that it may take some time since the relevant persons are on site where there is not good reception and delivery of my whatsapp request.
My message was received late yesterday and passed on to the correct manager on your house. I expect to hear from the relevant project manager by 10am when all site work is allocated for the morning.
I will call you directly once I have news.
Kind regards
Isalina Barreto
Thank you so much again for your call and trying your best to get this resolved, It is really appreciated.
Thank you so much again for your call and trying your best to get this resolved, It is really appreciated.
Even today I am still waiting for my keys, I'm writing this feedback on the public platform so that people at Cosmo in-charge of customer care see how much suffering and run around you go through up until you get the keys to the house.@ Isalina, I'm asking you to escalate this to your managers because there must be someone you report to so they can assist in this matter , top management must not assume all is good and smooth while we as customers are suffering and inconvenienced because of all the lies that are actually told when we are first sold this houses, they must know what happens at the bottom and the challenges we face, maybe they will train the sales people to be more honest and for people like Palesa not confirm occupation dates and leave you to sort yourself out once you are in the cold alone ,you Isalina are also not giving me feedback as we had agreed that you will keep me in the loop whether good or bad news so I know you are still trying to solve this, by the look of things, I don’t have hope that I will even move in end of June and will be stranded again. I really regret now buying a house with Cosmo but there is nothing I can now until I wait for the day I get the keys.
Even today I am still waiting for my keys, I'm writing this feedback on the public platform so that people at Cosmo in-charge of customer care see how much suffering and run around you go through up until you get the keys to the house.@ Isalina, I'm asking you to escalate this to your managers because there must be someone you report to so they can assist in this matter , top management must not assume all is good and smooth while we as customers are suffering and inconvenienced because of all the lies that are actually told when we are first sold this houses, they must know what happens at the bottom and the challenges we face, maybe they will train the sales people to be more honest and for people like Palesa not confirm occupation dates and leave you to sort yourself out once you are in the cold alone ,you Isalina are also not giving me feedback as we had agreed that you will keep me in the loop whether good or bad news so I know you are still trying to solve this, by the look of things, I don’t have hope that I will even move in end of June and will be stranded again. I really regret now buying a house with Cosmo but there is nothing I can now until I wait for the day I get the keys.