Homeless, Frustrated and Stranded
I am very dissaponted with the way Cosmo handles my query, I was assured I would move in to my new house and get house keys on the 28th of June 2019 and cancelled where I was renting and now I'm travelling from Vaal to Pretoria daily and it's costing me heavily. my house items are at storage site where I pay as well. I was assured by Beatrice at Cosmo but now she ignores me, been told that it's the municipality they waiting for..stand number 246 Glenway Estate.
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Replies (6)
Cosmopolitan Projects's replyOfficial
08 Jul 2019, 10:55Dear Nkululeko N
Our Ref: Tshwane 246 Glenway Estate
We have received your post and will be in touch with your shortly once we investigate the delay.
Kind regards
Isalina Barreto
Our Ref: Tshwane 246 Glenway Estate
We have received your post and will be in touch with your shortly once we investigate the delay.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply08 Jul 2019, 10:55
Official
Dear Nkululeko N
Our Ref: Tshwane 246 Glenway Estate
We have received your post and will be in touch with your shortly once we investigate the delay.
Kind regards
Isalina Barreto
Our Ref: Tshwane 246 Glenway Estate
We have received your post and will be in touch with your shortly once we investigate the delay.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's replyOfficial
08 Jul 2019, 18:32Dear Nkululeko N
Our ref : Tshwane 246 Glenway Estate
Problem
Your house was not ready for hand over to you on the anticipated date.
Finding
Unfortunately there is not electicity at your house. The installed electic meter and keypad are faulty. These are supp**** by the municipality and must be replaced by the municipality. Our Project Manager, working with the energy dept at council has escalated to the highest level for replacement of the faulty meter and keypad. Our Tshwane, Client Service Supervisor has been in touch with you this afternoon. She is updating you direct.
I will follow up with her to confirm resolution.
Kind regards
Isalina Barreto
Our ref : Tshwane 246 Glenway Estate
Problem
Your house was not ready for hand over to you on the anticipated date.
Finding
Unfortunately there is not electicity at your house. The installed electic meter and keypad are faulty. These are supp**** by the municipality and must be replaced by the municipality. Our Project Manager, working with the energy dept at council has escalated to the highest level for replacement of the faulty meter and keypad. Our Tshwane, Client Service Supervisor has been in touch with you this afternoon. She is updating you direct.
I will follow up with her to confirm resolution.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply08 Jul 2019, 18:32
Official
Dear Nkululeko N
Our ref : Tshwane 246 Glenway Estate
Problem
Your house was not ready for hand over to you on the anticipated date.
Finding
Unfortunately there is not electicity at your house. The installed electic meter and keypad are faulty. These are supp**** by the municipality and must be replaced by the municipality. Our Project Manager, working with the energy dept at council has escalated to the highest level for replacement of the faulty meter and keypad. Our Tshwane, Client Service Supervisor has been in touch with you this afternoon. She is updating you direct.
I will follow up with her to confirm resolution.
Kind regards
Isalina Barreto
Our ref : Tshwane 246 Glenway Estate
Problem
Your house was not ready for hand over to you on the anticipated date.
Finding
Unfortunately there is not electicity at your house. The installed electic meter and keypad are faulty. These are supp**** by the municipality and must be replaced by the municipality. Our Project Manager, working with the energy dept at council has escalated to the highest level for replacement of the faulty meter and keypad. Our Tshwane, Client Service Supervisor has been in touch with you this afternoon. She is updating you direct.
I will follow up with her to confirm resolution.
Kind regards
Isalina Barreto
Best regards,
's updateReviewer Update
11 Jul 2019, 09:43So up untill today I won't get any updates as to what is currently happening, only received a call on Monday from Rolene/Ronelle who's the supervisor...I don't get it as to why am I not being updated atleast coz travelling is ****ing me financially and exhaustion...was hoping everything will be sorted so I can take leave en move in by the end of this week...
's update11 Jul 2019, 09:43
Reviewer Update
So up untill today I won't get any updates as to what is currently happening, only received a call on Monday from Rolene/Ronelle who's the supervisor...I don't get it as to why am I not being updated atleast coz travelling is ****ing me financially and exhaustion...was hoping everything will be sorted so I can take leave en move in by the end of this week...
Cosmopolitan Projects's replyOfficial
11 Jul 2019, 16:21Dear Nkululeko N
I had undersood the problem would take a few days to resolve as we are reliant on council to supply the new meter and keypad. I expect Ronel would have called late today or tomorrow.
I will check with her.
Kind regards
Isalina Barreto
I had undersood the problem would take a few days to resolve as we are reliant on council to supply the new meter and keypad. I expect Ronel would have called late today or tomorrow.
I will check with her.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply11 Jul 2019, 16:21
Official
Dear Nkululeko N
I had undersood the problem would take a few days to resolve as we are reliant on council to supply the new meter and keypad. I expect Ronel would have called late today or tomorrow.
I will check with her.
Kind regards
Isalina Barreto
I had undersood the problem would take a few days to resolve as we are reliant on council to supply the new meter and keypad. I expect Ronel would have called late today or tomorrow.
I will check with her.
Kind regards
Isalina Barreto
Best regards,
's updateReviewer Update
15 Jul 2019, 09:07Hi, yes I did receive a call from Ronel on Friday and met with her as well. I'm happy as she managed to get me the keys of the house on Saturday and manage to move in weekend as well. Special thanks to Ronel and to Tshepo for making my dream come true and to speedily resolve all issues withthe municipality.
's update15 Jul 2019, 09:07
Reviewer Update
Hi, yes I did receive a call from Ronel on Friday and met with her as well. I'm happy as she managed to get me the keys of the house on Saturday and manage to move in weekend as well. Special thanks to Ronel and to Tshepo for making my dream come true and to speedily resolve all issues withthe municipality.
Cosmopolitan Projects's replyOfficial
16 Jul 2019, 11:42Good Morning Ms Nkululeko
Our ref : Tshwane 246 Glenway Estate
We are very pleased we were finally able to resolve and hand over your house to you.
We wish you many happy years in your new home.
Kind regards
Isalina Barreto
Our ref : Tshwane 246 Glenway Estate
We are very pleased we were finally able to resolve and hand over your house to you.
We wish you many happy years in your new home.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply16 Jul 2019, 11:42
Official
Good Morning Ms Nkululeko
Our ref : Tshwane 246 Glenway Estate
We are very pleased we were finally able to resolve and hand over your house to you.
We wish you many happy years in your new home.
Kind regards
Isalina Barreto
Our ref : Tshwane 246 Glenway Estate
We are very pleased we were finally able to resolve and hand over your house to you.
We wish you many happy years in your new home.
Kind regards
Isalina Barreto
Best regards,