1 reviews | Active since Jun 2020
Highly frustrated - Complaint still not attended to
<div>I am writing this sad & frustrating review again as reference to the complaint i logged on 7 June 2024, which was removed from this platform without my consent, as i have still not been assisted with my GEYSER. I did everything they asked on the day and always keep following up and calling with the airtime but i have not been assisted. I called on Monday and could not find ++++ who is the lady that is dealing with my compliant, but she called me back and sd she will escalate. I left the matter on Tuesday and cald back again Yesterday and she sd she would call me before close of business as she was waiting for her manager to sign a document so they could send out an assessor, but she did not call. I feel like these are all empty promises and that i am not valued as i client to them. Today marks exactly 32 days since i have been without hot water from my geyser, and keep getting empty promises from Cosmo. Unfortunately i will keep escalating through all platforms (ombudsman, NHBRC), as i have been too understanding and lenient towards them as a paying citizen. ++++ , i am sorry to quote you here but i just want you to be aware of the treatment we get as supposedly "world class customers" and will not advise anyone to apply for a home through Cosmopolitan after this appauling experience i am getting.</div>
We confirm that your geyser, installed 2022, is out of the manufactorer warranty period.
Your geyser was installed by a certified plumber with PCC (Plumbing Compliance Certificate) issued.
Out of warranty items are for maintenance and/or replacement by the homeowner.
Kind regards
Cosmo Client Service
We confirm that your geyser, installed 2022, is out of the manufactorer warranty period.
Your geyser was installed by a certified plumber with PCC (Plumbing Compliance Certificate) issued.
Out of warranty items are for maintenance and/or replacement by the homeowner.
Kind regards
Cosmo Client Service
Kindly find below feedback from my insurance company and explain how your certified plumber installed my geyser when below findings were found. I will await your feedback.
Good Day
I trust this email finds you well.
The claim was registered for damages to the property and service provider were appointed on the claim. Upon inspection and validation of the claim, it was established that the damages did not occur from an insured event. The claim was subsequently as per the policy terms and conditions.
Following further review we are satisfied with the findings from the service provider.
Assessment findings:
- Plumbers discovered that tubes are not heating up water due to the heat pest that was not put in the tubes. The heat pest if for heating up water, previous plumbers did not put that heat pest.
Kindly find below feedback from my insurance company and explain how your certified plumber installed my geyser when below findings were found. I will await your feedback.
Good Day
I trust this email finds you well.
The claim was registered for damages to the property and service provider were appointed on the claim. Upon inspection and validation of the claim, it was established that the damages did not occur from an insured event. The claim was subsequently as per the policy terms and conditions.
Following further review we are satisfied with the findings from the service provider.
Assessment findings:
- Plumbers discovered that tubes are not heating up water due to the heat pest that was not put in the tubes. The heat pest if for heating up water, previous plumbers did not put that heat pest.