Gratitude to The Team at Cosmo

Item: Cosmopolitan Projects
Rating: 5
Author: Jabulani M

Good Day Cosmopolitan

I just want to show my gratitude to a few people, Eddie, Nokuthula Ndlovu, Marcia and the ladies sitting in head office for your customer service, as a first time house purchaser, you made the journey worthwhile and exciting, the calls i am getting from you guys are heart warming and remind me that i made a great choice with Cosmo.

Eddie, my gratitude to you is endless and may you continue to be an example of good customer service, Nokuthula you are simply the best, keep up the good work.

keep the updates coming. i will definitely refer your services to anyone who crosses my path.

Thank you Cosmo for making my dream come true!!!!

Regards JL Mathye

Helpful (0)

Replies (3)

Cosmopolitan Projects's replyOfficial

03 Oct 2018, 15:11

Dear Mr Mathye

Thank you very much for your positive post and acknowledging our staff.

It is a huge encouragement for us all to keep improving.

I have circulated your post to all our teams as motivation to our staff to give all our clients the same experience you have had.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

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Cosmopolitan Projects's reply03 Oct 2018, 15:11

Official

Dear Mr Mathye

Thank you very much for your positive post and acknowledging our staff.

It is a huge encouragement for us all to keep improving.

I have circulated your post to all our teams as motivation to our staff to give all our clients the same experience you have had.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

***

Jabulani M's updateReviewer Update

26 Nov 2018, 16:03

Good day Cosmo I am back again, today i received an SMS update on the current status of my house, thank you so much for the update. i really appreciate it. Ghandi Once said: "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so." Thanks

Jabulani M's update26 Nov 2018, 16:03

Reviewer Update

Cosmopolitan Projects's replyOfficial

26 Nov 2018, 16:30

Dear Client

Thank you. I have just seen the status on your stand. We are very happy that you are being given our best!

You insight on "customer service" is spot on. I am giving your post to our team so that we can always remember why we are here: To service you because you chose us! We learn everyday.

Your positive words encourage us to be better.

Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
isalina @cosmo.co.za

Cosmopolitan Projects's reply26 Nov 2018, 16:30

Official