mB
mbilu B
1 reviews | Active since Apr 2015
13 Jun 2020, 13:44
Frustrations
I recently moved into my new house that I bought from Cosmopolitan. On the first night I discovered that the geyser is not working. I have been calling Cosmopolitan for the past 3 weeks and have been sent from pillar to post. On top of that they have not delivered the stove as well. I cannot cook and I do not have warm water. It has been such a frustrating experience, on top of that I cannot pay for the rates and water because apparently my account has not been registered yet with the Municipality. By the time it is registered I will be owing the Municipality thousands. I am really not happy with my experience so far with Cosmopolitan
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Replies (4)0
Replies (4)
Cosmopolitan Projects's replyOfficial
14 Jun 2020, 15:21Good Aftenoon Mbilu B
Unfortunately I am not able to address the several problems you have experienced as I cannot track you on our database.
There is not much information provided at the back end of Hello Peter except a first name which I cannot track and a gmail address also not showing on our systems. Possibly you may want to include a phone number on the backend or;
Please respond with either your stand number or surname of the owner/buyer so we can see if we have indeed logged a job card already and the status thereof.
Much appeciated
Isalina Barreto
Unfortunately I am not able to address the several problems you have experienced as I cannot track you on our database.
There is not much information provided at the back end of Hello Peter except a first name which I cannot track and a gmail address also not showing on our systems. Possibly you may want to include a phone number on the backend or;
Please respond with either your stand number or surname of the owner/buyer so we can see if we have indeed logged a job card already and the status thereof.
Much appeciated
Isalina Barreto
Cosmopolitan Projects's reply14 Jun 2020, 15:21
Official
Good Aftenoon Mbilu B
Unfortunately I am not able to address the several problems you have experienced as I cannot track you on our database.
There is not much information provided at the back end of Hello Peter except a first name which I cannot track and a gmail address also not showing on our systems. Possibly you may want to include a phone number on the backend or;
Please respond with either your stand number or surname of the owner/buyer so we can see if we have indeed logged a job card already and the status thereof.
Much appeciated
Isalina Barreto
Unfortunately I am not able to address the several problems you have experienced as I cannot track you on our database.
There is not much information provided at the back end of Hello Peter except a first name which I cannot track and a gmail address also not showing on our systems. Possibly you may want to include a phone number on the backend or;
Please respond with either your stand number or surname of the owner/buyer so we can see if we have indeed logged a job card already and the status thereof.
Much appeciated
Isalina Barreto
mB
mbilu B's updateReviewer Update
14 Jun 2020, 18:40Hi Isalina,
My stand number is 179 lotus gardens
My stand number is 179 lotus gardens
mB
mbilu B's update14 Jun 2020, 18:40
Reviewer Update
Hi Isalina,
My stand number is 179 lotus gardens
My stand number is 179 lotus gardens
Cosmopolitan Projects's replyOfficial
15 Jun 2020, 10:24Good Day Miss Budeli My apologies for the inconvenience caused. According to our Client Care records, your complains was attended to, finalized and the Job Card was signed off by you 5 June 2020. I will immediately look into this matter and give you feedback today.
Kind Regards
Tumelo Mojela
Kind Regards
Tumelo Mojela
Cosmopolitan Projects's reply15 Jun 2020, 10:24
Official
Good Day Miss Budeli My apologies for the inconvenience caused. According to our Client Care records, your complains was attended to, finalized and the Job Card was signed off by you 5 June 2020. I will immediately look into this matter and give you feedback today.
Kind Regards
Tumelo Mojela
Kind Regards
Tumelo Mojela
mB
mbilu B's updateReviewer Update
15 Jun 2020, 14:25The electrician came on the 02nd of June and I called Cosmopolitan the following day and reported that the geyser is still not working. I received another message stating that someone will come check it. Since then I have called countless times, on the 08th I called again and received a message that a call has been logged. Only today a week later I received a call from the electrician
mB
mbilu B's update15 Jun 2020, 14:25
Reviewer Update
The electrician came on the 02nd of June and I called Cosmopolitan the following day and reported that the geyser is still not working. I received another message stating that someone will come check it. Since then I have called countless times, on the 08th I called again and received a message that a call has been logged. Only today a week later I received a call from the electrician