EN
Esam N
1 reviews | Active since Oct 2021
02 Feb 2022, 16:07
Failure to deliver
I bought a house from Cosmopolitan about 3 years ago, and I was promised a stove upon me moving in, so last year I have been in contact with Egon with some of his other colleagues ( Elvina Baloyi & Isalina Barreto) via email to no luck. I then asked for the main person I can contact, and I was told that I need to speak to Isalina. I called her mid Jan and she promised that my stove will be delivered to my place last week Wednesday, 26 January, I've been trying to get hold of her ever since there is simply no answer and she never gets back to me. Their lack of communication is frustrating because I'm the one that has to keep following up with them
Helpful (0)
Replies (7)0
Replies (7)
Cosmopolitan Projects's replyOfficial
02 Feb 2022, 16:45Dear Esam N
Our ref 138.4203 Stret
As per our conversation. Our team confirms that due to weather constraints on 26th they did not attend delivery of your stove.
I do apologize that they did not make arrangements for an alternate appointment which I have taken up with our team leader. I cannot explain how you could not reach me as we have our team number and direct lines. Being a small team, messages are easily conveyed. I do apologize if there was an oversight.
Kindly expect the our delivery team to call at about 9am tomorrow morning to arrange delivery.
Kind regards
Isalina Barreto
Our ref 138.4203 Stret
As per our conversation. Our team confirms that due to weather constraints on 26th they did not attend delivery of your stove.
I do apologize that they did not make arrangements for an alternate appointment which I have taken up with our team leader. I cannot explain how you could not reach me as we have our team number and direct lines. Being a small team, messages are easily conveyed. I do apologize if there was an oversight.
Kindly expect the our delivery team to call at about 9am tomorrow morning to arrange delivery.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply02 Feb 2022, 16:45
Official
Dear Esam N
Our ref 138.4203 Stret
As per our conversation. Our team confirms that due to weather constraints on 26th they did not attend delivery of your stove.
I do apologize that they did not make arrangements for an alternate appointment which I have taken up with our team leader. I cannot explain how you could not reach me as we have our team number and direct lines. Being a small team, messages are easily conveyed. I do apologize if there was an oversight.
Kindly expect the our delivery team to call at about 9am tomorrow morning to arrange delivery.
Kind regards
Isalina Barreto
Our ref 138.4203 Stret
As per our conversation. Our team confirms that due to weather constraints on 26th they did not attend delivery of your stove.
I do apologize that they did not make arrangements for an alternate appointment which I have taken up with our team leader. I cannot explain how you could not reach me as we have our team number and direct lines. Being a small team, messages are easily conveyed. I do apologize if there was an oversight.
Kindly expect the our delivery team to call at about 9am tomorrow morning to arrange delivery.
Kind regards
Isalina Barreto
EN
Esam N's updateReviewer Update
03 Feb 2022, 12:23Hi Isalina,
Firstly the number I've been calling is *** and I still maintain that this line is hardly answered.
Secondly, it's almost 12:30 and I am still waiting for my 9 o'clock call to schedule the delivery.
Firstly the number I've been calling is *** and I still maintain that this line is hardly answered.
Secondly, it's almost 12:30 and I am still waiting for my 9 o'clock call to schedule the delivery.
EN
Esam N's update03 Feb 2022, 12:23
Reviewer Update
Hi Isalina,
Firstly the number I've been calling is *** and I still maintain that this line is hardly answered.
Secondly, it's almost 12:30 and I am still waiting for my 9 o'clock call to schedule the delivery.
Firstly the number I've been calling is *** and I still maintain that this line is hardly answered.
Secondly, it's almost 12:30 and I am still waiting for my 9 o'clock call to schedule the delivery.
Cosmopolitan Projects's replyOfficial
03 Feb 2022, 15:14Good Afternoon Client Esam Nkunzi
I will call you from my side.
Kind regards
Isalina Barreto
I will call you from my side.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply03 Feb 2022, 15:14
Official
Good Afternoon Client Esam Nkunzi
I will call you from my side.
Kind regards
Isalina Barreto
I will call you from my side.
Kind regards
Isalina Barreto
EN
Esam N's updateReviewer Update
08 Feb 2022, 12:19It is almost a week now waiting for a call from Isalina or her people. This is the perfect example of my frustration by their lack of feedback, communication and how they can never hold up to their end of the stick. Dealing with Cosmopolitan Projects with getting this resolved has honestly been a drag. They also don't seem to be bothered about this
EN
Esam N's update08 Feb 2022, 12:19
Reviewer Update
It is almost a week now waiting for a call from Isalina or her people. This is the perfect example of my frustration by their lack of feedback, communication and how they can never hold up to their end of the stick. Dealing with Cosmopolitan Projects with getting this resolved has honestly been a drag. They also don't seem to be bothered about this
Cosmopolitan Projects's replyOfficial
08 Feb 2022, 13:31Dear Esam Nkunzi
Our ref 138.4203
Please accept our apologies. Unfortunately we experience staff constraints with the current heavy rains.
We deploy our teams to our current sites where our clients experience serious disruptions due to the continued storms.
As explained initially upon receiving your request for a stove installtion this January. We honour the request but two years after the fact does pose implications for us as we will need to deploy/hire an installation contractor exclusively to come out to you.
Though we do not stipulate in our agreements a time line, we need these requests from our clients wihin a reasonble time from key hand over. Keys were handed to you January 2020. Two years later leaves us with several administrative challenges and product sourcing of two years ago.
Unfortunately, our contractor has long since left site since it was completed long ago.
We have put in a request for an external contractor to be appointed. We expect feedback within the week that a contractor has been sourced and assigned.
Kind regards
Isalina Barreto
Our ref 138.4203
Please accept our apologies. Unfortunately we experience staff constraints with the current heavy rains.
We deploy our teams to our current sites where our clients experience serious disruptions due to the continued storms.
As explained initially upon receiving your request for a stove installtion this January. We honour the request but two years after the fact does pose implications for us as we will need to deploy/hire an installation contractor exclusively to come out to you.
Though we do not stipulate in our agreements a time line, we need these requests from our clients wihin a reasonble time from key hand over. Keys were handed to you January 2020. Two years later leaves us with several administrative challenges and product sourcing of two years ago.
Unfortunately, our contractor has long since left site since it was completed long ago.
We have put in a request for an external contractor to be appointed. We expect feedback within the week that a contractor has been sourced and assigned.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply08 Feb 2022, 13:31
Official
Dear Esam Nkunzi
Our ref 138.4203
Please accept our apologies. Unfortunately we experience staff constraints with the current heavy rains.
We deploy our teams to our current sites where our clients experience serious disruptions due to the continued storms.
As explained initially upon receiving your request for a stove installtion this January. We honour the request but two years after the fact does pose implications for us as we will need to deploy/hire an installation contractor exclusively to come out to you.
Though we do not stipulate in our agreements a time line, we need these requests from our clients wihin a reasonble time from key hand over. Keys were handed to you January 2020. Two years later leaves us with several administrative challenges and product sourcing of two years ago.
Unfortunately, our contractor has long since left site since it was completed long ago.
We have put in a request for an external contractor to be appointed. We expect feedback within the week that a contractor has been sourced and assigned.
Kind regards
Isalina Barreto
Our ref 138.4203
Please accept our apologies. Unfortunately we experience staff constraints with the current heavy rains.
We deploy our teams to our current sites where our clients experience serious disruptions due to the continued storms.
As explained initially upon receiving your request for a stove installtion this January. We honour the request but two years after the fact does pose implications for us as we will need to deploy/hire an installation contractor exclusively to come out to you.
Though we do not stipulate in our agreements a time line, we need these requests from our clients wihin a reasonble time from key hand over. Keys were handed to you January 2020. Two years later leaves us with several administrative challenges and product sourcing of two years ago.
Unfortunately, our contractor has long since left site since it was completed long ago.
We have put in a request for an external contractor to be appointed. We expect feedback within the week that a contractor has been sourced and assigned.
Kind regards
Isalina Barreto
EN
Esam N's updateReviewer Update
08 Feb 2022, 14:00Here's my issues with your response:
This is just me going public about my frustrations regarding this, I have been communicating with you guys via email since the 17th of June 2020, you(Isalina) were in all my emails, I started speaking to Egon before the 26th of April (all this is clearly stated in the email I sent on the 17th), there was a time where you sent an email stating that you will close the ticket coz it's resolved, I then rep**** with no, nothing has been resolved yet. So to correct you, this issue didn't start now in Jan.
Then, communicate with me, in regards to all the complications that you are experiencing, your silence shows that you don't value me as a client and that my matter isn't taken seriously
Also, you advised that you will call me, why couldn't you call me to explain all of this, instead of waiting till I spoke up about it?
This is just me going public about my frustrations regarding this, I have been communicating with you guys via email since the 17th of June 2020, you(Isalina) were in all my emails, I started speaking to Egon before the 26th of April (all this is clearly stated in the email I sent on the 17th), there was a time where you sent an email stating that you will close the ticket coz it's resolved, I then rep**** with no, nothing has been resolved yet. So to correct you, this issue didn't start now in Jan.
Then, communicate with me, in regards to all the complications that you are experiencing, your silence shows that you don't value me as a client and that my matter isn't taken seriously
Also, you advised that you will call me, why couldn't you call me to explain all of this, instead of waiting till I spoke up about it?
EN
Esam N's update08 Feb 2022, 14:00
Reviewer Update
Here's my issues with your response:
This is just me going public about my frustrations regarding this, I have been communicating with you guys via email since the 17th of June 2020, you(Isalina) were in all my emails, I started speaking to Egon before the 26th of April (all this is clearly stated in the email I sent on the 17th), there was a time where you sent an email stating that you will close the ticket coz it's resolved, I then rep**** with no, nothing has been resolved yet. So to correct you, this issue didn't start now in Jan.
Then, communicate with me, in regards to all the complications that you are experiencing, your silence shows that you don't value me as a client and that my matter isn't taken seriously
Also, you advised that you will call me, why couldn't you call me to explain all of this, instead of waiting till I spoke up about it?
This is just me going public about my frustrations regarding this, I have been communicating with you guys via email since the 17th of June 2020, you(Isalina) were in all my emails, I started speaking to Egon before the 26th of April (all this is clearly stated in the email I sent on the 17th), there was a time where you sent an email stating that you will close the ticket coz it's resolved, I then rep**** with no, nothing has been resolved yet. So to correct you, this issue didn't start now in Jan.
Then, communicate with me, in regards to all the complications that you are experiencing, your silence shows that you don't value me as a client and that my matter isn't taken seriously
Also, you advised that you will call me, why couldn't you call me to explain all of this, instead of waiting till I spoke up about it?
Cosmopolitan Projects's replyOfficial
24 Feb 2022, 15:22Good Afternoon Esam M
Our ref SF138.4203
We have received your correspondence and can confirm the stove model required has been sourced. We will call you to arrange a delivery date in the course of the day tomorrow once we are in possesstion of the stock delivered.
Kind regards
Isalina Barreto
Our ref SF138.4203
We have received your correspondence and can confirm the stove model required has been sourced. We will call you to arrange a delivery date in the course of the day tomorrow once we are in possesstion of the stock delivered.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply24 Feb 2022, 15:22
Official
Good Afternoon Esam M
Our ref SF138.4203
We have received your correspondence and can confirm the stove model required has been sourced. We will call you to arrange a delivery date in the course of the day tomorrow once we are in possesstion of the stock delivered.
Kind regards
Isalina Barreto
Our ref SF138.4203
We have received your correspondence and can confirm the stove model required has been sourced. We will call you to arrange a delivery date in the course of the day tomorrow once we are in possesstion of the stock delivered.
Kind regards
Isalina Barreto