Escalation Needed!!!

I am very disappointed but worse upset at the level of service we have received from Cosmopolitan with regards to the house my sister and a bought at Albertsdal. I am not sure whether we are being undermined because we are young ladies and know nothing about house constructions or it’s the lack of respect and basic customer service from Cosmopolitan for all their clients, either way I have come to regret my decision in buying a Cosmopolitan house. I have had numerous communication with Philani and Mathys on a lot of things that I was not happy about while the house was still being built. (All communication is on email). I now feel that an escalation is needed to help sort out all our issues.

The following concerns were raised: 1. The most concerning of all is the sewerage drain on the front gate, I have previously stated that a car would not be able to go in the yard with the drain there and Mathys assured me that “Indeed we do service the manholes for proper positioning prior to handover” his words not mine (email sent 31/05/2017 ). Imagine my surprise when my sister went for inspection (02/10/2017) and house key collection and Mathys informed her that there is nothing that can be done about it. We will not accept handover of the house until that is sorted no matter how long it takes that manholes must be re-positioned as promised before. 2. The locks on the door are not properly installed and there are cracks on the wall – Please insure that that gets sorted out as soon as possible before we accept the keys. 3. The electrical meter reading. Mathys insured me that once the electrical installation has been sorted we can move in (email sent 10/08/2017 ), when my sister went today for inspection they were still busy with it. My question is why say that the house is ready for occupation/house key collection when this is not done? 4. The water bill. We currently have more than R9000 water bill that I also raised (email sent Tu06/06/2017). That also has to be sorted out as we will not pay for any usage because we have not even lived in the house nor used any water.

I hope all this will be sorted as soon as possible. I am not happy at all.