1 reviews | Active since Oct 2016
Electricity pad not working
The electricity box/ pad installed in my house no longer works I’m unable to load prepaid electricity. During this lockdown I have been with out electricity for days and Cosmopolitan has not been any help at all well they got the sale so why should they care. I’ve called before and reported the problem with the electricity pad inside my house. I’ve referred to call Ekurhuleni and Ekurhuleni is pushing back saying Cosmopolitan has not handed over and stories about sub-contractors.
I’m the one without electricity during this pandemic I first reported this matter around the 15 of April 2020. I need the electricity pad replaced as in yesterday by Cosmopolitan because I’m tired of calling Ekurhuleni and being sent from pillar to post. I bought electricity and I can not load it
I’m really not happy with how cosmopolitan has treated me and my situation no sense of agency at all
I saw your Hello Peter after you and I had spoken on whatsapp yesterday, which I see came in at the time.
it is unfortunate that you had been through several channels within our company as well at council but did not get to our division wehere we would have had a pending system to ensure your satisfied conclusion.
We have found a solution per the whatsapp as it would seem this is a faulty meter.
As discussed I have spoken to the project senior on Windmill and we will intervene with seniors in the supply of keypads to resolve your faulty keypad. As discussed yesterday we may get you temp restored to load power today. But since the keypad has proven faulty 3 times it must be replaced or we have a conclusive reason and repair as to why it keeps fading out.
We expect to be in contact with you at 9 today.
KInd regards
Isalina Barreto
I saw your Hello Peter after you and I had spoken on whatsapp yesterday, which I see came in at the time.
it is unfortunate that you had been through several channels within our company as well at council but did not get to our division wehere we would have had a pending system to ensure your satisfied conclusion.
We have found a solution per the whatsapp as it would seem this is a faulty meter.
As discussed I have spoken to the project senior on Windmill and we will intervene with seniors in the supply of keypads to resolve your faulty keypad. As discussed yesterday we may get you temp restored to load power today. But since the keypad has proven faulty 3 times it must be replaced or we have a conclusive reason and repair as to why it keeps fading out.
We expect to be in contact with you at 9 today.
KInd regards
Isalina Barreto