ZM
Zintle M
1 reviews | Active since Oct 2018
05 Dec 2018, 13:29
Dont Care about Clients
I bought a house in Sky City with Cosmopolitan Projects. The property was registered into my name on the 12 October 2018. A pre- termination notice was issued on my stand. On the 16 October I went to there offices. The Manager of Client Relations sent an Email to Ekurhuleni team requesting statement/account to see what the billing was for, days went by and never did a follow up with them which shows they don't care about the clients . The worst part is that I have been trying to get hold of the manager and sending her emails to make a follow up but she does not respond. I called Ekurhuleni Call Center and was advised the bill is inclusive of the previous months and it was accumulating. I have moved in and I paid the bill of R1425 so that I do not have my services blocked, till this day I have not received any form of feedback. I want my money that I have paid ASAP
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Replies (3)
Cosmopolitan Projects's replyOfficial
05 Dec 2018, 15:32Dear Client
Our log for easy ref: 879
Unfortunately we cannot resolve council queries without council's assistance. We are not part of your local council.
Cosmo and you are both customers of council. Us, in seller capacity (previous owner), you in purchaser capacity (new owner).
At this stage we are inundated with calls, walk in clients and mails to help clients resolve the many discrepancies on their accounts/lack of updated information.
Unfortunately we cannot assist speedily enough due to volume and lack of access to council systems. We do try to assist in as far as we can because of the experience we have gained over the years in dealing with council.
Unfortunately it seems due to our willingness to assist, we are now being held accountable for council matters. It has become common practice by clients to use Hallo Peter as a forum to complain over their council frustrations. A misconception has now developed that Cosmopolitan is responsible to resolve billing issues.
Due to the unexpected rapid magnitude of the Sky City project, council has several constraints to meet the demands of this project on their systems.
Council is in process of updating and attending adjustments. Council has advised clients registered in the last six months will not be disconnected, till they update all accounts, completion expected by end Feb 2019.
However we do advise all clients to maintain a minimum payment of at least R1000 per month so that you will not be faced with blocked power or an excessive account once all systems are updated.
In finalization, I will send you an info page I have drafted on how billing is being processed (again a council function to explain to clients when they come in and query their bills) so that you may have clarity on your account. Should you still not be satisfied, I suggest you attend at council direct with your query.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log for easy ref: 879
Unfortunately we cannot resolve council queries without council's assistance. We are not part of your local council.
Cosmo and you are both customers of council. Us, in seller capacity (previous owner), you in purchaser capacity (new owner).
At this stage we are inundated with calls, walk in clients and mails to help clients resolve the many discrepancies on their accounts/lack of updated information.
Unfortunately we cannot assist speedily enough due to volume and lack of access to council systems. We do try to assist in as far as we can because of the experience we have gained over the years in dealing with council.
Unfortunately it seems due to our willingness to assist, we are now being held accountable for council matters. It has become common practice by clients to use Hallo Peter as a forum to complain over their council frustrations. A misconception has now developed that Cosmopolitan is responsible to resolve billing issues.
Due to the unexpected rapid magnitude of the Sky City project, council has several constraints to meet the demands of this project on their systems.
Council is in process of updating and attending adjustments. Council has advised clients registered in the last six months will not be disconnected, till they update all accounts, completion expected by end Feb 2019.
However we do advise all clients to maintain a minimum payment of at least R1000 per month so that you will not be faced with blocked power or an excessive account once all systems are updated.
In finalization, I will send you an info page I have drafted on how billing is being processed (again a council function to explain to clients when they come in and query their bills) so that you may have clarity on your account. Should you still not be satisfied, I suggest you attend at council direct with your query.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Cosmopolitan Projects's reply05 Dec 2018, 15:32
Official
Dear Client
Our log for easy ref: 879
Unfortunately we cannot resolve council queries without council's assistance. We are not part of your local council.
Cosmo and you are both customers of council. Us, in seller capacity (previous owner), you in purchaser capacity (new owner).
At this stage we are inundated with calls, walk in clients and mails to help clients resolve the many discrepancies on their accounts/lack of updated information.
Unfortunately we cannot assist speedily enough due to volume and lack of access to council systems. We do try to assist in as far as we can because of the experience we have gained over the years in dealing with council.
Unfortunately it seems due to our willingness to assist, we are now being held accountable for council matters. It has become common practice by clients to use Hallo Peter as a forum to complain over their council frustrations. A misconception has now developed that Cosmopolitan is responsible to resolve billing issues.
Due to the unexpected rapid magnitude of the Sky City project, council has several constraints to meet the demands of this project on their systems.
Council is in process of updating and attending adjustments. Council has advised clients registered in the last six months will not be disconnected, till they update all accounts, completion expected by end Feb 2019.
However we do advise all clients to maintain a minimum payment of at least R1000 per month so that you will not be faced with blocked power or an excessive account once all systems are updated.
In finalization, I will send you an info page I have drafted on how billing is being processed (again a council function to explain to clients when they come in and query their bills) so that you may have clarity on your account. Should you still not be satisfied, I suggest you attend at council direct with your query.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log for easy ref: 879
Unfortunately we cannot resolve council queries without council's assistance. We are not part of your local council.
Cosmo and you are both customers of council. Us, in seller capacity (previous owner), you in purchaser capacity (new owner).
At this stage we are inundated with calls, walk in clients and mails to help clients resolve the many discrepancies on their accounts/lack of updated information.
Unfortunately we cannot assist speedily enough due to volume and lack of access to council systems. We do try to assist in as far as we can because of the experience we have gained over the years in dealing with council.
Unfortunately it seems due to our willingness to assist, we are now being held accountable for council matters. It has become common practice by clients to use Hallo Peter as a forum to complain over their council frustrations. A misconception has now developed that Cosmopolitan is responsible to resolve billing issues.
Due to the unexpected rapid magnitude of the Sky City project, council has several constraints to meet the demands of this project on their systems.
Council is in process of updating and attending adjustments. Council has advised clients registered in the last six months will not be disconnected, till they update all accounts, completion expected by end Feb 2019.
However we do advise all clients to maintain a minimum payment of at least R1000 per month so that you will not be faced with blocked power or an excessive account once all systems are updated.
In finalization, I will send you an info page I have drafted on how billing is being processed (again a council function to explain to clients when they come in and query their bills) so that you may have clarity on your account. Should you still not be satisfied, I suggest you attend at council direct with your query.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
ZM
Zintle M's updateReviewer Update
06 Dec 2018, 07:17Cosmo is suppose to make sure before the stand is registered into clients name their bill is paid to avoid such issues. It is your bill , I wasn't there the 5th month so now we as clients have to do the going around.
ZM
Zintle M's update06 Dec 2018, 07:17
Reviewer Update
Cosmo is suppose to make sure before the stand is registered into clients name their bill is paid to avoid such issues. It is your bill , I wasn't there the 5th month so now we as clients have to do the going around.
Cosmopolitan Projects's replyOfficial
06 Dec 2018, 08:45Dear Client
Our log for easy ref: 879
We have no bill. We pay for rates clearance prior to registration. We received a rates clearance that we are paid up.
Transfer to you on the 18th October would not be possible if we had money owing to council.
Council would not authorize the transaction/deeds office could not proceed without.
Should you still not be clear, please attend council, obtain a full print of your account since inception and come see me at our offices in Bedfordview so that I can go through the account with you. I will then contact council on your behalf as I have done before, intervening as goodwill and not as our responsibility.
It you are not able to do this, ask council why are they billing to you what they say if for the previous owner ? This is a logical next question. Your are within your right to demand that they then debit that amount to us and credit your account. We as selller will then receive the account and we will then demand our corrections from council as we paid on rates clearance.
KInd regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log for easy ref: 879
We have no bill. We pay for rates clearance prior to registration. We received a rates clearance that we are paid up.
Transfer to you on the 18th October would not be possible if we had money owing to council.
Council would not authorize the transaction/deeds office could not proceed without.
Should you still not be clear, please attend council, obtain a full print of your account since inception and come see me at our offices in Bedfordview so that I can go through the account with you. I will then contact council on your behalf as I have done before, intervening as goodwill and not as our responsibility.
It you are not able to do this, ask council why are they billing to you what they say if for the previous owner ? This is a logical next question. Your are within your right to demand that they then debit that amount to us and credit your account. We as selller will then receive the account and we will then demand our corrections from council as we paid on rates clearance.
KInd regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Cosmopolitan Projects's reply06 Dec 2018, 08:45
Official
Dear Client
Our log for easy ref: 879
We have no bill. We pay for rates clearance prior to registration. We received a rates clearance that we are paid up.
Transfer to you on the 18th October would not be possible if we had money owing to council.
Council would not authorize the transaction/deeds office could not proceed without.
Should you still not be clear, please attend council, obtain a full print of your account since inception and come see me at our offices in Bedfordview so that I can go through the account with you. I will then contact council on your behalf as I have done before, intervening as goodwill and not as our responsibility.
It you are not able to do this, ask council why are they billing to you what they say if for the previous owner ? This is a logical next question. Your are within your right to demand that they then debit that amount to us and credit your account. We as selller will then receive the account and we will then demand our corrections from council as we paid on rates clearance.
KInd regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log for easy ref: 879
We have no bill. We pay for rates clearance prior to registration. We received a rates clearance that we are paid up.
Transfer to you on the 18th October would not be possible if we had money owing to council.
Council would not authorize the transaction/deeds office could not proceed without.
Should you still not be clear, please attend council, obtain a full print of your account since inception and come see me at our offices in Bedfordview so that I can go through the account with you. I will then contact council on your behalf as I have done before, intervening as goodwill and not as our responsibility.
It you are not able to do this, ask council why are they billing to you what they say if for the previous owner ? This is a logical next question. Your are within your right to demand that they then debit that amount to us and credit your account. We as selller will then receive the account and we will then demand our corrections from council as we paid on rates clearance.
KInd regards
Isalina Barreto
Manager: Client Liaison & Brand Management