1 reviews | Active since Jul 2020
Disgusting service
I was contacted by an agent named Lwando on Friday 12/03/2021 . I logged a request for a stove delivery and we made an appointment for Monday 15/03/2021 at 10:00 am . I made him aware that I don’t live at Sky City currently but I will make arrangements at work to come on the time we agreed on . I called him and he told me he was not at work despite making an appointment with me but he Will arrange to have someone deliver the stove . I’ve been waiting for almost 3 hours , I’ve tried to contact him but he has not been answering my calls . This service is extremely bad and uncalled for . Not only did they waste my time , but Lwando failed to communicate with me . Now I have to waste my time and petrol again to go back and forth . Who knows if the stove will be delivered this time !!! Lwando’s contact details : +27 (65) *** / +***0
Our *** Wat
Per our discussion and my conversation with our site manager.
We do apologize for the inconvenience and waste of your time due to bad communication between our internal parties and then not communicating the delay to you that our installer arrived very late on site today.
Each person you had contacted had assumed the next person would inform you.
Thank you for bringing this to our attention.
I have taken up with relevant personal to ensure clients are upfront advised of delays so we can be proactive in re-arranging appointments.
I have sms'ed my direct line to you. Please contact me direct when you have been able to make arrangements for time off next week.
Once again I am very sorry you were so inconvenienced.
Kind regards
Isalina Barreto
Our *** Wat
Per our discussion and my conversation with our site manager.
We do apologize for the inconvenience and waste of your time due to bad communication between our internal parties and then not communicating the delay to you that our installer arrived very late on site today.
Each person you had contacted had assumed the next person would inform you.
Thank you for bringing this to our attention.
I have taken up with relevant personal to ensure clients are upfront advised of delays so we can be proactive in re-arranging appointments.
I have sms'ed my direct line to you. Please contact me direct when you have been able to make arrangements for time off next week.
Once again I am very sorry you were so inconvenienced.
Kind regards
Isalina Barreto