SS
Senzokuhle S
1 reviews | Active since Mar 2019
18 Mar 2019, 19:21
Disgusting sercive at leopards rest
I regret owning a cosmopolitan house, ever since I moved into the house at Leopards Rest it has been nothing but a nightmare. I have been without electricity for over 4 days now and had to throw away everything I had in the fridge. The office by the entrance is good for nothing but sales, once you buy a house in this place you are on your own. I have used every channel suggested by them to get my electricity issue resolved with no assistance whatsoever.
I hope no other people make that mistake of buying a house from Cosmopolitan. The defects I found when i moved in last year are still there and they have no intension of fixing them which will mean I will have to pay to get them fixed. And lastly, i paid for the water that was used to build the house which I purchased.
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Replies (3)0
Replies (3)
Cosmopolitan Projects's replyOfficial
19 Mar 2019, 08:10Dear Client
Your post has been received.
We will look into your complaintand respond to you in the course of the day .
Kind regards
Isalina Barreto
Your post has been received.
We will look into your complaintand respond to you in the course of the day .
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply19 Mar 2019, 08:10
Official
Dear Client
Your post has been received.
We will look into your complaintand respond to you in the course of the day .
Kind regards
Isalina Barreto
Your post has been received.
We will look into your complaintand respond to you in the course of the day .
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
19 Mar 2019, 15:07 Dear Client
Our Ref 4606 Alb
Summary Problem:
Our finding:
In addressing per order the bullet points above:
Way forward:
Unfortunately, I have not been able to make contact with you. I have left a voicemail on one of your cell numbers.
I must speak to you to ascertain where you have reported the electrical problem and more detail of the problem itself to judge what the fault may be.
I need your email address so that I can forward the proof of payment to council, for the water usage prior to key hand over.
Please email me on *** or call me on ***
Kind regards
Isalina Barreto
Our Ref 4606 Alb
Summary Problem:
- You have no electricitity
- You have had no assistance via various channels to get electicity working
- You have paid for the water used to construct your house
Our finding:
In addressing per order the bullet points above:
- We handed over the house to you in September 2018. It is several months later that you have no electricity. Therefor we assume it is not related to the initial electrical installation and wiring done by us. Possibly
- We cannot find that you have submitted our emergency form and sent to our client service channel for us to action/and or advise regards the electrical issue (We have verified that you received the full hand over pack of which our various fault forms are attached for easy logging of problems)
- We have paid the water used in the construction process.
Way forward:
Unfortunately, I have not been able to make contact with you. I have left a voicemail on one of your cell numbers.
I must speak to you to ascertain where you have reported the electrical problem and more detail of the problem itself to judge what the fault may be.
I need your email address so that I can forward the proof of payment to council, for the water usage prior to key hand over.
Please email me on *** or call me on ***
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply19 Mar 2019, 15:07
Official
Dear Client
Our Ref 4606 Alb
Summary Problem:
Our finding:
In addressing per order the bullet points above:
Way forward:
Unfortunately, I have not been able to make contact with you. I have left a voicemail on one of your cell numbers.
I must speak to you to ascertain where you have reported the electrical problem and more detail of the problem itself to judge what the fault may be.
I need your email address so that I can forward the proof of payment to council, for the water usage prior to key hand over.
Please email me on *** or call me on ***
Kind regards
Isalina Barreto
Our Ref 4606 Alb
Summary Problem:
- You have no electricitity
- You have had no assistance via various channels to get electicity working
- You have paid for the water used to construct your house
Our finding:
In addressing per order the bullet points above:
- We handed over the house to you in September 2018. It is several months later that you have no electricity. Therefor we assume it is not related to the initial electrical installation and wiring done by us. Possibly
- We cannot find that you have submitted our emergency form and sent to our client service channel for us to action/and or advise regards the electrical issue (We have verified that you received the full hand over pack of which our various fault forms are attached for easy logging of problems)
- We have paid the water used in the construction process.
Way forward:
Unfortunately, I have not been able to make contact with you. I have left a voicemail on one of your cell numbers.
I must speak to you to ascertain where you have reported the electrical problem and more detail of the problem itself to judge what the fault may be.
I need your email address so that I can forward the proof of payment to council, for the water usage prior to key hand over.
Please email me on *** or call me on ***
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
22 Mar 2019, 12:38 Good Afternoon Senzokuhle S
Our ref: 4606 Alb
Summary Finding & Conclusion
I confirm that we have been advised your power was restored on 19 March by council attending the fault at your property.
To date we have not been able to reach you to confirm that you now do have electricity.
We also have not heard from you in the meantime. We have not been able to make contact with you from our side. We assume your power is restored.
We confirm that your After Occupation Inspection was booked with you some time ago. Our contractors have an appointment to meet with you on 23 March. It is therefor incorrect to state "The defects I found when i moved in last year are still there and they have no intension of fixing them which will mean I will have to pay to get them fixed".
At this time we close our file as we have all matters as resolved:
-Electricity is restored
- water for construction was indeed paid by us first week in March
- The "after move-in" repairs appointment has been booked
Please contact us should there be a new matter.
Kind regards
Isalina Barreto
Our ref: 4606 Alb
Summary Finding & Conclusion
I confirm that we have been advised your power was restored on 19 March by council attending the fault at your property.
To date we have not been able to reach you to confirm that you now do have electricity.
We also have not heard from you in the meantime. We have not been able to make contact with you from our side. We assume your power is restored.
We confirm that your After Occupation Inspection was booked with you some time ago. Our contractors have an appointment to meet with you on 23 March. It is therefor incorrect to state "The defects I found when i moved in last year are still there and they have no intension of fixing them which will mean I will have to pay to get them fixed".
At this time we close our file as we have all matters as resolved:
-Electricity is restored
- water for construction was indeed paid by us first week in March
- The "after move-in" repairs appointment has been booked
Please contact us should there be a new matter.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply22 Mar 2019, 12:38
Official
Good Afternoon Senzokuhle S
Our ref: 4606 Alb
Summary Finding & Conclusion
I confirm that we have been advised your power was restored on 19 March by council attending the fault at your property.
To date we have not been able to reach you to confirm that you now do have electricity.
We also have not heard from you in the meantime. We have not been able to make contact with you from our side. We assume your power is restored.
We confirm that your After Occupation Inspection was booked with you some time ago. Our contractors have an appointment to meet with you on 23 March. It is therefor incorrect to state "The defects I found when i moved in last year are still there and they have no intension of fixing them which will mean I will have to pay to get them fixed".
At this time we close our file as we have all matters as resolved:
-Electricity is restored
- water for construction was indeed paid by us first week in March
- The "after move-in" repairs appointment has been booked
Please contact us should there be a new matter.
Kind regards
Isalina Barreto
Our ref: 4606 Alb
Summary Finding & Conclusion
I confirm that we have been advised your power was restored on 19 March by council attending the fault at your property.
To date we have not been able to reach you to confirm that you now do have electricity.
We also have not heard from you in the meantime. We have not been able to make contact with you from our side. We assume your power is restored.
We confirm that your After Occupation Inspection was booked with you some time ago. Our contractors have an appointment to meet with you on 23 March. It is therefor incorrect to state "The defects I found when i moved in last year are still there and they have no intension of fixing them which will mean I will have to pay to get them fixed".
At this time we close our file as we have all matters as resolved:
-Electricity is restored
- water for construction was indeed paid by us first week in March
- The "after move-in" repairs appointment has been booked
Please contact us should there be a new matter.
Kind regards
Isalina Barreto