1 reviews | Active since May 2018
disgusting project
I am sick and tyad of your project, your lies and unprofessional , its been over a year and month of application but still we are waiting for one thing after the other. Still the house is not yet completed and we still on the dark on when we will occupied,but from the begging their promise was that their project takes 6 to 8 months.
today we are promised that this week they will be inspecting and issuing occupants certificate for which they are not even 100% of because the house is full of mistakes to be corrected. If you do not stand on your word of issuing those certificate this coming week you rather cancel the whole project in our house,we are tyad of your inconveniencing lies..
Your switch board grannies they need to learn how to speak to client, i have been calling for the pas 2 weeks but everyday their answer is they cant put me through to the person that i am looking for.i ask her a simple quotation that she knows me, i have been calling since last week, cant she take my numbers and hand them over to her : but she refuse saying the lady shes very far from where she is" Diane smith' that is your switchboard.
You are the last project that i can ever recomend anyone to buy a house from.
Dear Ms Ngobeni
As discussed I know you need access to your house for 30 June. I have put in an urgent notice for the planning for completion to fall in this time frame.
Your house is already 84% complete. I do not anticipate that we will not make the date you require
However, I wait on the formal confirmation from Project Management that your house will be completed by this date.
I must wait on this as there may be delays on site that I am not aware of which could affect the dates. I will confirm with you within 24 hours that all is in order for end June.
Kind regards
IsalinaBarreto
Manager Client Liaison and Brand Management
Best regards,
Dear Ms Ngobeni
As discussed I know you need access to your house for 30 June. I have put in an urgent notice for the planning for completion to fall in this time frame.
Your house is already 84% complete. I do not anticipate that we will not make the date you require
However, I wait on the formal confirmation from Project Management that your house will be completed by this date.
I must wait on this as there may be delays on site that I am not aware of which could affect the dates. I will confirm with you within 24 hours that all is in order for end June.
Kind regards
IsalinaBarreto
Manager Client Liaison and Brand Management
Best regards,
Dear Ms Ngobeni
As discussed we are doing the final snags on your house, thereafter we will have council inspect to issue the occupational certificate.
We are well within our time frame and fully expect be in a position to hand your house to you as needed.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Dear Ms Ngobeni
As discussed we are doing the final snags on your house, thereafter we will have council inspect to issue the occupational certificate.
We are well within our time frame and fully expect be in a position to hand your house to you as needed.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Dear Client
Our log details for easy reference: 4773 A
Transaction Status: House handed over to you 12 July, Satisfaction letter signed, house occupied by you 18 July.
Your email dated 23 rd July:
"Hi Mathys, I trust that you are well, I was on leave and I never got a chance to thank and appreciate you for all your help. Often clients are always complaining and they never appreciate when their queries were resolved. I would like to take this time to say thank you, me and my family we are grateful and happy. We thank you for leaving everything just to attend to us, your willingness to assist and paying attention to details is highly appreciated . You have really turned an unpleasant experience in to a good one and I will definitely recommend more people to buy at Cosmo. I must say you are very good with customer service.Thank you once again."
We, at Cosmo, are very happy that we have finally hand over your house to you. We are very sorry for the stress caused by the long wait.
Thank you very much for sending us an email, acknowledging the good service your received from our staff member. We value this information and recognition to him. We will ensure to use his example for all our staff. With his benchmark we will get better at making our clients happy!
All the best for your future, and wishing you many happy memories to be made in your new home.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
TEl ***
Closure: We are very happy that we have managed to finally hand over your house to you. We are very sorry for the stress caused by the delayed processes . We are however hopeful that you will enjoy your new home for many many years.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,
Dear Client
Our log details for easy reference: 4773 A
Transaction Status: House handed over to you 12 July, Satisfaction letter signed, house occupied by you 18 July.
Your email dated 23 rd July:
"Hi Mathys, I trust that you are well, I was on leave and I never got a chance to thank and appreciate you for all your help. Often clients are always complaining and they never appreciate when their queries were resolved. I would like to take this time to say thank you, me and my family we are grateful and happy. We thank you for leaving everything just to attend to us, your willingness to assist and paying attention to details is highly appreciated . You have really turned an unpleasant experience in to a good one and I will definitely recommend more people to buy at Cosmo. I must say you are very good with customer service.Thank you once again."
We, at Cosmo, are very happy that we have finally hand over your house to you. We are very sorry for the stress caused by the long wait.
Thank you very much for sending us an email, acknowledging the good service your received from our staff member. We value this information and recognition to him. We will ensure to use his example for all our staff. With his benchmark we will get better at making our clients happy!
All the best for your future, and wishing you many happy memories to be made in your new home.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
TEl ***
Closure: We are very happy that we have managed to finally hand over your house to you. We are very sorry for the stress caused by the delayed processes . We are however hopeful that you will enjoy your new home for many many years.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,