1 reviews | Active since Jun 2018
disgusting customer service
I bought my house in February 2017 and I was promised that the house will be finished in October 2017. the house was registered in December and to this day I am treated as if am getting the house for free. I have been told by the agent Thabo who has now run out of lies to tell me what is happening with the house that my house is on 98% for 4 months now. He doesn't bother returning my calls, I have complaint about this to his team leader but looks like the situation isn't changing at all. I am disgusted at the level of service Cosmo is giving to clients. none of them care, once they are done with the sale they don't care. I am so unhappy I just wish I could cancel and look elsewhere as i have no place to stay, i have been told that my key will be ready on friday everytime I phone for 4 months now. I am not recommending Cosmopolitan Projects to anyone. I am tired of waiting for my house keys and stalking Thabo who never takes my calls. house 159
Good Afternoon Mr Maloka
I have checked your stand on our database and understand you frustration per the milestones turnaround. Unfortunately we have experienced serious start up delays on our new site, mostly linked to the local municipality.
However we are now in process of working out all the backlog on construction.
Specific to your house, the house remains on 98 % since we do not have electrical or water meter from the local council.
This is a problem we are still trying to resolve with council on a daily basis.
Please be assured in as much you need your house, we also would like to hand over the completed product to you urgently.
I will speak to our Project Management tomorrow and give you feedback on the expected receipt of your water and electrical meters.
I will discuss with Thabo the statements you have made for clarity from his side and give you feedback on this.
Kind regards
Manager: Client Liaison & Brand Management
Best regards,
Good Afternoon Mr Maloka
I have checked your stand on our database and understand you frustration per the milestones turnaround. Unfortunately we have experienced serious start up delays on our new site, mostly linked to the local municipality.
However we are now in process of working out all the backlog on construction.
Specific to your house, the house remains on 98 % since we do not have electrical or water meter from the local council.
This is a problem we are still trying to resolve with council on a daily basis.
Please be assured in as much you need your house, we also would like to hand over the completed product to you urgently.
I will speak to our Project Management tomorrow and give you feedback on the expected receipt of your water and electrical meters.
I will discuss with Thabo the statements you have made for clarity from his side and give you feedback on this.
Kind regards
Manager: Client Liaison & Brand Management
Best regards,
Dear Client
Our log details for easy reference: 159 W
Transaction Status: House was handed over to you yesterday afternoon.
Closure: We are very happy that we have received your house keys yesterday. We are very sorry for the delays caused by backlog in meters from council. Thankfully this is being resolved and going forward it will be much improved for our future clients.
Congratulations on your new home! We wish you many happy years as a Sky City resident.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,
Dear Client
Our log details for easy reference: 159 W
Transaction Status: House was handed over to you yesterday afternoon.
Closure: We are very happy that we have received your house keys yesterday. We are very sorry for the delays caused by backlog in meters from council. Thankfully this is being resolved and going forward it will be much improved for our future clients.
Congratulations on your new home! We wish you many happy years as a Sky City resident.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,