AK
Ayanda K
1 reviews | Active since Jun 2016
15 Apr 2019, 09:49
DISGUISTING CUSTOMER SERVICE, INFACT THE WORST EVER...*********** PROJECTS!!!
I am so FEDUP with Cosmopolitian's disgusting Customer service!!!! I have called and emailed multiple times to get part of my municipal bill liable to them paid and no one cares to assist. I have emailed Isalina for days and she has not bothered to reply to any of my emails. I call everyday and none of my calls are responded and when they are answered I'm advised to call the same Isalina who NEVERS answers her phone.
Messages are left but not responded to, Cosmo takes people for jokes. I cannot purchase Electricity as they have not paid and therefore it is blocked. My account goes into arrears and interest accumulates because they have not paid.
I was promised a proof of payment on the 9th and to date I have not received it , i send follow up emails and they are just ignored!
I wouldn't advise anyone to purchase with Cosmopolitian Projects as their after sale service is HORRIBLE. They LACK CUSTOMER SERVICE and VERY ***********!
Helpful (0)
Replies (5)0
Replies (5)
Cosmopolitan Projects's replyOfficial
15 Apr 2019, 14:46Dear Client
Our ref: 2627 Watervalspruit
Our ref: 2627 Watervalspruit
Cosmopolitan Projects's reply15 Apr 2019, 14:46
Official
Dear Client
Our ref: 2627 Watervalspruit
Our ref: 2627 Watervalspruit
Cosmopolitan Projects's replyOfficial
15 Apr 2019, 14:59Dear Client
Our ref: 2627 Watervalspruit
Summary Problem:
You occupied your property 22 March. Your muncipal account is in excess of R4000 which is frustrating to you. Subsequent to our conversation of last week Tuesday and Wednesday you were not able to reach me on Thursday and Friday as I was not in office.
Howeve I did advise you in our discussion last Wednesday, registration to your name was effected last year July. Due to the long construction delays experienced we agreed to contribute towards your account, however this can only be paid once you had occupied
Solution:
I have sent you proof of payment of our contribution paid to your account 11 April. Your full account is being reconciled by our finance team to ensure all is in order.
We will finalize with you once all figures have been checked.
Kind regards
Isalina
Our ref: 2627 Watervalspruit
Summary Problem:
You occupied your property 22 March. Your muncipal account is in excess of R4000 which is frustrating to you. Subsequent to our conversation of last week Tuesday and Wednesday you were not able to reach me on Thursday and Friday as I was not in office.
Howeve I did advise you in our discussion last Wednesday, registration to your name was effected last year July. Due to the long construction delays experienced we agreed to contribute towards your account, however this can only be paid once you had occupied
Solution:
I have sent you proof of payment of our contribution paid to your account 11 April. Your full account is being reconciled by our finance team to ensure all is in order.
We will finalize with you once all figures have been checked.
Kind regards
Isalina
Cosmopolitan Projects's reply15 Apr 2019, 14:59
Official
Dear Client
Our ref: 2627 Watervalspruit
Summary Problem:
You occupied your property 22 March. Your muncipal account is in excess of R4000 which is frustrating to you. Subsequent to our conversation of last week Tuesday and Wednesday you were not able to reach me on Thursday and Friday as I was not in office.
Howeve I did advise you in our discussion last Wednesday, registration to your name was effected last year July. Due to the long construction delays experienced we agreed to contribute towards your account, however this can only be paid once you had occupied
Solution:
I have sent you proof of payment of our contribution paid to your account 11 April. Your full account is being reconciled by our finance team to ensure all is in order.
We will finalize with you once all figures have been checked.
Kind regards
Isalina
Our ref: 2627 Watervalspruit
Summary Problem:
You occupied your property 22 March. Your muncipal account is in excess of R4000 which is frustrating to you. Subsequent to our conversation of last week Tuesday and Wednesday you were not able to reach me on Thursday and Friday as I was not in office.
Howeve I did advise you in our discussion last Wednesday, registration to your name was effected last year July. Due to the long construction delays experienced we agreed to contribute towards your account, however this can only be paid once you had occupied
Solution:
I have sent you proof of payment of our contribution paid to your account 11 April. Your full account is being reconciled by our finance team to ensure all is in order.
We will finalize with you once all figures have been checked.
Kind regards
Isalina
AK
Ayanda K's updateReviewer Update
16 Apr 2019, 10:27Firstly my bill is 3466 of which Cosmo is liable to 70% of that and not an access of 4000.So my frustration is that it was not paid.
Secondly, I called you on the Tuesday 09/04/2019 after you had failed to respond to my emails dating since the 3rd and never answered your phone. I never had a conversation with you on Wednesday as you did not answer your phone nor respond to my emails.
The issue with construction delays was not explained to me and you insisted that my account was already paid in March and advised you will send the Proof of Payment. This conversation was on the 9th and the Proof of payment I received yesterday was dated 11th April 2019.
Hopefully my issue will be resolved . I will await to hear from you once you have finalized the figures.
AK
Ayanda K's update16 Apr 2019, 10:27
Reviewer Update
Firstly my bill is 3466 of which Cosmo is liable to 70% of that and not an access of 4000.So my frustration is that it was not paid.
Secondly, I called you on the Tuesday 09/04/2019 after you had failed to respond to my emails dating since the 3rd and never answered your phone. I never had a conversation with you on Wednesday as you did not answer your phone nor respond to my emails.
The issue with construction delays was not explained to me and you insisted that my account was already paid in March and advised you will send the Proof of Payment. This conversation was on the 9th and the Proof of payment I received yesterday was dated 11th April 2019.
Hopefully my issue will be resolved . I will await to hear from you once you have finalized the figures.
Cosmopolitan Projects's replyOfficial
16 Apr 2019, 14:51Dear Ayanda K
Our *** Wat
We are communicating with you via e-mail. Please note we do not use Hello Peter as a platform to manage our business.
Upon resolutiion we will do a final post so as to close our file.
Kind regards
Isalina
Our *** Wat
We are communicating with you via e-mail. Please note we do not use Hello Peter as a platform to manage our business.
Upon resolutiion we will do a final post so as to close our file.
Kind regards
Isalina
Cosmopolitan Projects's reply16 Apr 2019, 14:51
Official
Dear Ayanda K
Our *** Wat
We are communicating with you via e-mail. Please note we do not use Hello Peter as a platform to manage our business.
Upon resolutiion we will do a final post so as to close our file.
Kind regards
Isalina
Our *** Wat
We are communicating with you via e-mail. Please note we do not use Hello Peter as a platform to manage our business.
Upon resolutiion we will do a final post so as to close our file.
Kind regards
Isalina
Cosmopolitan Projects's replyOfficial
24 Jul 2019, 05:21Dear Ayanda K
Our *** Wat
We confirm that your council account has been resolved end May.
With subsequent statements from council reflecting updated and correct.
We confirm we have closed our file in this regard.
Kind regards
Isalina Barreto
Our *** Wat
We confirm that your council account has been resolved end May.
With subsequent statements from council reflecting updated and correct.
We confirm we have closed our file in this regard.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply24 Jul 2019, 05:21
Official
Dear Ayanda K
Our *** Wat
We confirm that your council account has been resolved end May.
With subsequent statements from council reflecting updated and correct.
We confirm we have closed our file in this regard.
Kind regards
Isalina Barreto
Our *** Wat
We confirm that your council account has been resolved end May.
With subsequent statements from council reflecting updated and correct.
We confirm we have closed our file in this regard.
Kind regards
Isalina Barreto