NM
Noluthando M
1 reviews | Active since May 2020
07 Aug 2021, 13:15
Disappointed
I am very disappointed with cosmopolitan project. I bought a house last year at Protea Glen Elephant eye I then moved in last year November eversince I've been having problems with my Gyser I called the contractor den dey took out the element of the Gyser n replaced it of which that lasted for a month when I called again this new contractor told me I must call cosmopolitan straight and they will be the ones to give him a job card I havnt had luck in contacting cosmopolitan and I'm using cold water to bath but I pay bond every month
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Cosmopolitan Projects's replyOfficial
10 Aug 2021, 15:43Good Afternoon Noluthando M
Our ref: 36626 PG
Per your post I see that you confirm you have spoken to a contractor on site, but from our formal client system portals there has been no complaint logged.
Our builders do not log faults on behalf of clients nor may they proceed to rectify a fault "off the radar".
These must be reported by the client directly to our client service division.
All our contact details are on our website, on various documents (including the laminate and homeowners leaflet given to you on hand over).
Please refer to our website for our phone and email address. You will find us under the 'Contact Us' tab.
Kind regards
Isalina Barreto
Cosmo Johannesburg Client Service Team
Our ref: 36626 PG
Per your post I see that you confirm you have spoken to a contractor on site, but from our formal client system portals there has been no complaint logged.
Our builders do not log faults on behalf of clients nor may they proceed to rectify a fault "off the radar".
These must be reported by the client directly to our client service division.
All our contact details are on our website, on various documents (including the laminate and homeowners leaflet given to you on hand over).
Please refer to our website for our phone and email address. You will find us under the 'Contact Us' tab.
Kind regards
Isalina Barreto
Cosmo Johannesburg Client Service Team
Cosmopolitan Projects's reply10 Aug 2021, 15:43
Official
Good Afternoon Noluthando M
Our ref: 36626 PG
Per your post I see that you confirm you have spoken to a contractor on site, but from our formal client system portals there has been no complaint logged.
Our builders do not log faults on behalf of clients nor may they proceed to rectify a fault "off the radar".
These must be reported by the client directly to our client service division.
All our contact details are on our website, on various documents (including the laminate and homeowners leaflet given to you on hand over).
Please refer to our website for our phone and email address. You will find us under the 'Contact Us' tab.
Kind regards
Isalina Barreto
Cosmo Johannesburg Client Service Team
Our ref: 36626 PG
Per your post I see that you confirm you have spoken to a contractor on site, but from our formal client system portals there has been no complaint logged.
Our builders do not log faults on behalf of clients nor may they proceed to rectify a fault "off the radar".
These must be reported by the client directly to our client service division.
All our contact details are on our website, on various documents (including the laminate and homeowners leaflet given to you on hand over).
Please refer to our website for our phone and email address. You will find us under the 'Contact Us' tab.
Kind regards
Isalina Barreto
Cosmo Johannesburg Client Service Team