Cracks still not done to date

To whom it may concern, I must start by mentioning that I am disappointed by the way Cosmo treat their client and their *********** stuff that is not willing to assist us when you call the call center. The lady there I have been calling her for month and months regarding my 3 months retention inspection that was not done, I called and scheduled they come fix my cracks they said they will come and never did. They then called me again more than 4 times saying they will come and never did now they telling they will not come to fix them it’s my responsibility. Our houses have faults and they know that yet we call with our airtime everyday to do follow they never even bother to call us back. My inspection was not done but now they say I signed the form at 1st she said she di not get the form, I sent it again she said she did not get it now, I sent it again now she says I signed it after calling her over and over to confirm if it was received and sent correctly. I am really annoyed with those cracks and now I need to redo my wall and repaint the house because for a person staying in a house less than year with those cracks is just unfair. And I do not even now the color of pain now I need to redo the whole dining area. This is not right what you guys do to your customers and the fact that we still have to pay years for the houses its makes it even worse we never given a chance to stay in a new house without complains or just being angry because of the bad crack on the wall. They asked me to send screen shot i did he never read them the receiver, he make an appointment for Saturday never came or called. The lady yena Baloi her rudeness is beyond let me not even get to that park lack of empathy for another human being.