TM
Tshepo M
1 reviews | Active since Jan 2020
08 Jan 2020, 14:20
COSMOPOLITAN SKY CITY HORRIBLE CLIENT SERVICE
Hello, I BOUGHT A HOUSE AT WATERVAL SPRUIT BETTER KNOWN AS SKY CITY and if the interior of the SKY is as horrible as the treatment we getting from COSMOPOLITAN then I'd rather not go to heaven. After the house has been registered in your name then you on our own. Electricity supply and time frame to attend structure related issues are not attended instead as extensions residents we are made to blame one another then to top it all our community leaders went to enquire and the feedback was that COSMOPOLITAN SENIOR EMPLOYEES told their subordinates that these people(residents) are crazy they must just ignore and it'll all blow over and pass while we are PAYING what was supposed to be our house with our hard earned money.
Helpful (0)
Replies (6)0
Replies (6)
Cosmopolitan Projects's replyOfficial
08 Jan 2020, 14:48Dear Tshepo M
Our *** W
Your post does not refer to any specific problem you currently experience, electical, plumbing etc.
It seems to be a "blanket" complaint of general issues experienced on all new developments by all developers,
I have checked our system and see no fault logged by you to our Client Service Department.
Only the request for stove installtion...
We are not able to attend a problem if we have no request via our formal system to attend.
Please refer to our website for details and log accordingly.
From our side we will also try and contact you on the numbers we have.
Kind regards
Isalina Barreto
Our *** W
Your post does not refer to any specific problem you currently experience, electical, plumbing etc.
It seems to be a "blanket" complaint of general issues experienced on all new developments by all developers,
I have checked our system and see no fault logged by you to our Client Service Department.
Only the request for stove installtion...
We are not able to attend a problem if we have no request via our formal system to attend.
Please refer to our website for details and log accordingly.
From our side we will also try and contact you on the numbers we have.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply08 Jan 2020, 14:48
Official
Dear Tshepo M
Our *** W
Your post does not refer to any specific problem you currently experience, electical, plumbing etc.
It seems to be a "blanket" complaint of general issues experienced on all new developments by all developers,
I have checked our system and see no fault logged by you to our Client Service Department.
Only the request for stove installtion...
We are not able to attend a problem if we have no request via our formal system to attend.
Please refer to our website for details and log accordingly.
From our side we will also try and contact you on the numbers we have.
Kind regards
Isalina Barreto
Our *** W
Your post does not refer to any specific problem you currently experience, electical, plumbing etc.
It seems to be a "blanket" complaint of general issues experienced on all new developments by all developers,
I have checked our system and see no fault logged by you to our Client Service Department.
Only the request for stove installtion...
We are not able to attend a problem if we have no request via our formal system to attend.
Please refer to our website for details and log accordingly.
From our side we will also try and contact you on the numbers we have.
Kind regards
Isalina Barreto
TM
Tshepo M's updateReviewer Update
08 Jan 2020, 15:33What formal request because the people you put In offices and show houses are the one answering nonsense on our behalf thus it makes your company look bad, stop replying here and go sort out the mess in sky city. I can't fill that form for a substation problem and for the leaks I've went through the whatsApp route given by the Office on site.
TM
Tshepo M's update08 Jan 2020, 15:33
Reviewer Update
What formal request because the people you put In offices and show houses are the one answering nonsense on our behalf thus it makes your company look bad, stop replying here and go sort out the mess in sky city. I can't fill that form for a substation problem and for the leaks I've went through the whatsApp route given by the Office on site.
TM
Tshepo M's updateReviewer Update
08 Jan 2020, 15:34On your behalf☝️
TM
Tshepo M's update08 Jan 2020, 15:34
Reviewer Update
On your behalf☝️
Cosmopolitan Projects's replyOfficial
08 Jan 2020, 16:24Dear Tshepo M
I now understand why our persons on site could not be helpful.
A substation is a Council/Eskom problem. We cannot resolve issues with the substations; council electic boxes in the stree etc.
It is ******* for us or clients to tamper with these. This problem you must report direct at your council in Alberton or Swartkoppies Energy Depot (Situated at the end of the Swartkoppies turnoff) .
I do however agree that the persons you dealt with could have dealt with your frustrations more sensitvely as being without electricity is extemely frustrating. We will ensure to address the site team to always communicate with respect and professionalism to our clients.
As we in turn expect our staff to be afforded the same respect.
I will call you direct regards the leaks you refer to. Our maintenace teams and client service shut down on the 13th December.
Client Service returned yesterday from annual leave and maintenance will return on Monday 13th.
Had you leak been severe you would have had access to your sales manager to assist. Our marketing teams worked throughout the December break in "skeleton staff'' groupings. We had an emergency standby team the entire December for critical matters, being serious leaks and electric issues within out control, being our installtions in your house, not substation related.
Kind regards
isalina Barreto
I now understand why our persons on site could not be helpful.
A substation is a Council/Eskom problem. We cannot resolve issues with the substations; council electic boxes in the stree etc.
It is ******* for us or clients to tamper with these. This problem you must report direct at your council in Alberton or Swartkoppies Energy Depot (Situated at the end of the Swartkoppies turnoff) .
I do however agree that the persons you dealt with could have dealt with your frustrations more sensitvely as being without electricity is extemely frustrating. We will ensure to address the site team to always communicate with respect and professionalism to our clients.
As we in turn expect our staff to be afforded the same respect.
I will call you direct regards the leaks you refer to. Our maintenace teams and client service shut down on the 13th December.
Client Service returned yesterday from annual leave and maintenance will return on Monday 13th.
Had you leak been severe you would have had access to your sales manager to assist. Our marketing teams worked throughout the December break in "skeleton staff'' groupings. We had an emergency standby team the entire December for critical matters, being serious leaks and electric issues within out control, being our installtions in your house, not substation related.
Kind regards
isalina Barreto
Cosmopolitan Projects's reply08 Jan 2020, 16:24
Official
Dear Tshepo M
I now understand why our persons on site could not be helpful.
A substation is a Council/Eskom problem. We cannot resolve issues with the substations; council electic boxes in the stree etc.
It is ******* for us or clients to tamper with these. This problem you must report direct at your council in Alberton or Swartkoppies Energy Depot (Situated at the end of the Swartkoppies turnoff) .
I do however agree that the persons you dealt with could have dealt with your frustrations more sensitvely as being without electricity is extemely frustrating. We will ensure to address the site team to always communicate with respect and professionalism to our clients.
As we in turn expect our staff to be afforded the same respect.
I will call you direct regards the leaks you refer to. Our maintenace teams and client service shut down on the 13th December.
Client Service returned yesterday from annual leave and maintenance will return on Monday 13th.
Had you leak been severe you would have had access to your sales manager to assist. Our marketing teams worked throughout the December break in "skeleton staff'' groupings. We had an emergency standby team the entire December for critical matters, being serious leaks and electric issues within out control, being our installtions in your house, not substation related.
Kind regards
isalina Barreto
I now understand why our persons on site could not be helpful.
A substation is a Council/Eskom problem. We cannot resolve issues with the substations; council electic boxes in the stree etc.
It is ******* for us or clients to tamper with these. This problem you must report direct at your council in Alberton or Swartkoppies Energy Depot (Situated at the end of the Swartkoppies turnoff) .
I do however agree that the persons you dealt with could have dealt with your frustrations more sensitvely as being without electricity is extemely frustrating. We will ensure to address the site team to always communicate with respect and professionalism to our clients.
As we in turn expect our staff to be afforded the same respect.
I will call you direct regards the leaks you refer to. Our maintenace teams and client service shut down on the 13th December.
Client Service returned yesterday from annual leave and maintenance will return on Monday 13th.
Had you leak been severe you would have had access to your sales manager to assist. Our marketing teams worked throughout the December break in "skeleton staff'' groupings. We had an emergency standby team the entire December for critical matters, being serious leaks and electric issues within out control, being our installtions in your house, not substation related.
Kind regards
isalina Barreto
TM
Tshepo M's updateReviewer Update
08 Jan 2020, 18:04I did another request and they made an appointment for FRIDAY to paint my house after filling cracks, hopefully the roof leaks too will be attended. Thank you.
TM
Tshepo M's update08 Jan 2020, 18:04
Reviewer Update
I did another request and they made an appointment for FRIDAY to paint my house after filling cracks, hopefully the roof leaks too will be attended. Thank you.
Cosmopolitan Projects's replyOfficial
11 Feb 2020, 14:32Dear Tshepo M
We confirm your 'after move in repairs were attended on 20 January.
We have on our system that cracks and roof leaks were finalized. Since we have had heavy rains, and cannot track a fresh complaint on roof leaks we close on this post and confirm your job card has been finalized.
Kindly get in touch with us on *** should there be a need.
Kind regards
Isalina Barreto
We confirm your 'after move in repairs were attended on 20 January.
We have on our system that cracks and roof leaks were finalized. Since we have had heavy rains, and cannot track a fresh complaint on roof leaks we close on this post and confirm your job card has been finalized.
Kindly get in touch with us on *** should there be a need.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply11 Feb 2020, 14:32
Official
Dear Tshepo M
We confirm your 'after move in repairs were attended on 20 January.
We have on our system that cracks and roof leaks were finalized. Since we have had heavy rains, and cannot track a fresh complaint on roof leaks we close on this post and confirm your job card has been finalized.
Kindly get in touch with us on *** should there be a need.
Kind regards
Isalina Barreto
We confirm your 'after move in repairs were attended on 20 January.
We have on our system that cracks and roof leaks were finalized. Since we have had heavy rains, and cannot track a fresh complaint on roof leaks we close on this post and confirm your job card has been finalized.
Kindly get in touch with us on *** should there be a need.
Kind regards
Isalina Barreto