ZM
Zanele M
1 reviews | Active since Apr 2021
07 Apr 2021, 18:44
Cosmopolitan real suffering
I moved in Sky city 2019 Dec to date cosmopolitan has not paid the tax and rates owed by them which amounts to R2000.I woke up today to find out that I am blocked from buying electricity by Municipality because of the money OWED by Cosmopolitan. I regret buying a house under cosmopolitan.
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Replies (4)
Cosmopolitan Projects's replyOfficial
08 Apr 2021, 08:42Good Morning Zanele M
Our ref: 2231 Wat
I have requested a full print of your account via our dedicated Council Accounts - Client Service Manager.
He is based at your local council in the pay hall. He has been dedicated to solve all our Sky City residents account queries. He is at counter 3, clearly sign posted COSMO CLIENTS.
While there may or may not be a billing correction due, the property has been in your name for 16 months.
You would have been receiving your monthly council account, making you aware of any outstanding balance, which if not paid or resolved via a query - would eventually lead to your services being blocked.
Ekurhuleni follows the disconnection process very strictly.
You would have received a disconnection notice, 10 days prior to the disconnection, giving sufficient time to resolve the issue.
I will check from our side to ensure we are not owing on your stand.
To ensure speedy reconnection of your services, we recommend you attend at council also. Please ensure your monthly paymets have been captured and credited correct. Council will then correct if they have missed any credit or posted to our old account. Or if needs be, to make a payment arrangement should there be any monies due by you.
I will revert to you on my investigation on our account.
Kind regards
Isalina Barrto
Our ref: 2231 Wat
I have requested a full print of your account via our dedicated Council Accounts - Client Service Manager.
He is based at your local council in the pay hall. He has been dedicated to solve all our Sky City residents account queries. He is at counter 3, clearly sign posted COSMO CLIENTS.
While there may or may not be a billing correction due, the property has been in your name for 16 months.
You would have been receiving your monthly council account, making you aware of any outstanding balance, which if not paid or resolved via a query - would eventually lead to your services being blocked.
Ekurhuleni follows the disconnection process very strictly.
You would have received a disconnection notice, 10 days prior to the disconnection, giving sufficient time to resolve the issue.
I will check from our side to ensure we are not owing on your stand.
To ensure speedy reconnection of your services, we recommend you attend at council also. Please ensure your monthly paymets have been captured and credited correct. Council will then correct if they have missed any credit or posted to our old account. Or if needs be, to make a payment arrangement should there be any monies due by you.
I will revert to you on my investigation on our account.
Kind regards
Isalina Barrto
Cosmopolitan Projects's reply08 Apr 2021, 08:42
Official
Good Morning Zanele M
Our ref: 2231 Wat
I have requested a full print of your account via our dedicated Council Accounts - Client Service Manager.
He is based at your local council in the pay hall. He has been dedicated to solve all our Sky City residents account queries. He is at counter 3, clearly sign posted COSMO CLIENTS.
While there may or may not be a billing correction due, the property has been in your name for 16 months.
You would have been receiving your monthly council account, making you aware of any outstanding balance, which if not paid or resolved via a query - would eventually lead to your services being blocked.
Ekurhuleni follows the disconnection process very strictly.
You would have received a disconnection notice, 10 days prior to the disconnection, giving sufficient time to resolve the issue.
I will check from our side to ensure we are not owing on your stand.
To ensure speedy reconnection of your services, we recommend you attend at council also. Please ensure your monthly paymets have been captured and credited correct. Council will then correct if they have missed any credit or posted to our old account. Or if needs be, to make a payment arrangement should there be any monies due by you.
I will revert to you on my investigation on our account.
Kind regards
Isalina Barrto
Our ref: 2231 Wat
I have requested a full print of your account via our dedicated Council Accounts - Client Service Manager.
He is based at your local council in the pay hall. He has been dedicated to solve all our Sky City residents account queries. He is at counter 3, clearly sign posted COSMO CLIENTS.
While there may or may not be a billing correction due, the property has been in your name for 16 months.
You would have been receiving your monthly council account, making you aware of any outstanding balance, which if not paid or resolved via a query - would eventually lead to your services being blocked.
Ekurhuleni follows the disconnection process very strictly.
You would have received a disconnection notice, 10 days prior to the disconnection, giving sufficient time to resolve the issue.
I will check from our side to ensure we are not owing on your stand.
To ensure speedy reconnection of your services, we recommend you attend at council also. Please ensure your monthly paymets have been captured and credited correct. Council will then correct if they have missed any credit or posted to our old account. Or if needs be, to make a payment arrangement should there be any monies due by you.
I will revert to you on my investigation on our account.
Kind regards
Isalina Barrto
ZM
Zanele M's updateReviewer Update
08 Apr 2021, 10:03Good morning, I have an e-mail of a full print of my account on the all charges that incurred before I moved in. Can I have your email address so that I can send you the e-mails that I got from Jackson Mametja and Monique Rossouw.I went to the municipal offices several times to report the amount due by cosmo but they always tell me that they have notified cosmo but nothing is changing on my side.
ZM
Zanele M's update08 Apr 2021, 10:03
Reviewer Update
Good morning, I have an e-mail of a full print of my account on the all charges that incurred before I moved in. Can I have your email address so that I can send you the e-mails that I got from Jackson Mametja and Monique Rossouw.I went to the municipal offices several times to report the amount due by cosmo but they always tell me that they have notified cosmo but nothing is changing on my side.
Cosmopolitan Projects's replyOfficial
08 Apr 2021, 16:11Good Afternoon Zanele M
I have received feedback from our Council Client Service Team.
We did pay R1900 due on your account as our final payment on 20 February 2020. Registation of the property into your name was 24 January 2020.
I received copy of correspondence dated October 2020 confirming this to you.
I have received confirmation that you do have electricity at your home.
I do not know if there was some other issue that you had a disruption of service.
We close our file.
Kind regards
Isalina Barreto
I have received feedback from our Council Client Service Team.
We did pay R1900 due on your account as our final payment on 20 February 2020. Registation of the property into your name was 24 January 2020.
I received copy of correspondence dated October 2020 confirming this to you.
I have received confirmation that you do have electricity at your home.
I do not know if there was some other issue that you had a disruption of service.
We close our file.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply08 Apr 2021, 16:11
Official
Good Afternoon Zanele M
I have received feedback from our Council Client Service Team.
We did pay R1900 due on your account as our final payment on 20 February 2020. Registation of the property into your name was 24 January 2020.
I received copy of correspondence dated October 2020 confirming this to you.
I have received confirmation that you do have electricity at your home.
I do not know if there was some other issue that you had a disruption of service.
We close our file.
Kind regards
Isalina Barreto
I have received feedback from our Council Client Service Team.
We did pay R1900 due on your account as our final payment on 20 February 2020. Registation of the property into your name was 24 January 2020.
I received copy of correspondence dated October 2020 confirming this to you.
I have received confirmation that you do have electricity at your home.
I do not know if there was some other issue that you had a disruption of service.
We close our file.
Kind regards
Isalina Barreto
ZM
Zanele M's updateReviewer Update
29 Apr 2021, 11:19Good morning
I'm still waiting for the proof of payment from your side that you promised to e-mail 3 weeks back .I have checked my payment history on e-siyakhokha there is no payment that was made by Cosmo in Feb 2020.The last payment made by Cosmo was even before I moved in.
I'm still waiting for the proof of payment from your side that you promised to e-mail 3 weeks back .I have checked my payment history on e-siyakhokha there is no payment that was made by Cosmo in Feb 2020.The last payment made by Cosmo was even before I moved in.
ZM
Zanele M's update29 Apr 2021, 11:19
Reviewer Update
Good morning
I'm still waiting for the proof of payment from your side that you promised to e-mail 3 weeks back .I have checked my payment history on e-siyakhokha there is no payment that was made by Cosmo in Feb 2020.The last payment made by Cosmo was even before I moved in.
I'm still waiting for the proof of payment from your side that you promised to e-mail 3 weeks back .I have checked my payment history on e-siyakhokha there is no payment that was made by Cosmo in Feb 2020.The last payment made by Cosmo was even before I moved in.