SS
Sakhile S
1 reviews | Active since Jan 2020
08 Jan 2020, 14:12
Cosmopolitan Projects poor service and cheap house construction
Good day, i have been email Cosmopolitan( two people Jackson and Pam from 2019, about the cracks at ,my house and the drainage system i have in the bath rooms but to date i get no responses from them, i call them daily with no like. the level of service their give to us after we have paid them for the house is unacceptable.
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Replies (3)
Cosmopolitan Projects's replyOfficial
08 Jan 2020, 17:28Dear Sakhile S
Our ref 1789 W
I see from our system that we did have 4 faults logged on your house since occupation last year April.
I see specific on the drainage issue the matter is still pending since November with our contractor.
I believe they need to get council and/or our land development team to assist on this one as the problem links into the main sewer line.
Unfortunately our contractors only get back on Monday. I have made a note to be in touch with them to get a clear understanding of what the solution needs to be.
Unfortunately cracks do form part of homeowner's maintenace. Kindly refer to our website, for detailed information on hairline and settlement cracks. Should you feel that your cracks do not fall in this category, kindly email Pamela the photos of such cracks.
I will be in touch with you on Tuesday oncce I manage to speak to our Project Management on the drainage issue linked to the sewer line.
Kind regards
Isalina Barrreto
Our ref 1789 W
I see from our system that we did have 4 faults logged on your house since occupation last year April.
I see specific on the drainage issue the matter is still pending since November with our contractor.
I believe they need to get council and/or our land development team to assist on this one as the problem links into the main sewer line.
Unfortunately our contractors only get back on Monday. I have made a note to be in touch with them to get a clear understanding of what the solution needs to be.
Unfortunately cracks do form part of homeowner's maintenace. Kindly refer to our website, for detailed information on hairline and settlement cracks. Should you feel that your cracks do not fall in this category, kindly email Pamela the photos of such cracks.
I will be in touch with you on Tuesday oncce I manage to speak to our Project Management on the drainage issue linked to the sewer line.
Kind regards
Isalina Barrreto
Cosmopolitan Projects's reply08 Jan 2020, 17:28
Official
Dear Sakhile S
Our ref 1789 W
I see from our system that we did have 4 faults logged on your house since occupation last year April.
I see specific on the drainage issue the matter is still pending since November with our contractor.
I believe they need to get council and/or our land development team to assist on this one as the problem links into the main sewer line.
Unfortunately our contractors only get back on Monday. I have made a note to be in touch with them to get a clear understanding of what the solution needs to be.
Unfortunately cracks do form part of homeowner's maintenace. Kindly refer to our website, for detailed information on hairline and settlement cracks. Should you feel that your cracks do not fall in this category, kindly email Pamela the photos of such cracks.
I will be in touch with you on Tuesday oncce I manage to speak to our Project Management on the drainage issue linked to the sewer line.
Kind regards
Isalina Barrreto
Our ref 1789 W
I see from our system that we did have 4 faults logged on your house since occupation last year April.
I see specific on the drainage issue the matter is still pending since November with our contractor.
I believe they need to get council and/or our land development team to assist on this one as the problem links into the main sewer line.
Unfortunately our contractors only get back on Monday. I have made a note to be in touch with them to get a clear understanding of what the solution needs to be.
Unfortunately cracks do form part of homeowner's maintenace. Kindly refer to our website, for detailed information on hairline and settlement cracks. Should you feel that your cracks do not fall in this category, kindly email Pamela the photos of such cracks.
I will be in touch with you on Tuesday oncce I manage to speak to our Project Management on the drainage issue linked to the sewer line.
Kind regards
Isalina Barrreto
SS
Sakhile S's updateReviewer Update
09 Jan 2020, 09:44hi Isalina Barrreto
this are the same cracks the cosmo has been, trying to fix from day on, and when it rains everything is blocked and we cnt use the toilets .
i have emailed Pam a number of times about the same issues and nothing has been addressed to date.
this are the same cracks the cosmo has been, trying to fix from day on, and when it rains everything is blocked and we cnt use the toilets .
i have emailed Pam a number of times about the same issues and nothing has been addressed to date.
SS
Sakhile S's update09 Jan 2020, 09:44
Reviewer Update
hi Isalina Barrreto
this are the same cracks the cosmo has been, trying to fix from day on, and when it rains everything is blocked and we cnt use the toilets .
i have emailed Pam a number of times about the same issues and nothing has been addressed to date.
this are the same cracks the cosmo has been, trying to fix from day on, and when it rains everything is blocked and we cnt use the toilets .
i have emailed Pam a number of times about the same issues and nothing has been addressed to date.
Cosmopolitan Projects's replyOfficial
11 Feb 2020, 14:53Dear Client Sakhile S
Subsequent to your intial complaint and confirmation of open job card last month.
We confirm that your after move in repair works have been completed. We have received your signed off works on 3 February and accordingly closed our file.
Kindly contact us on *** for any further assistance.
Kind regards
Isalina Barreto
Subsequent to your intial complaint and confirmation of open job card last month.
We confirm that your after move in repair works have been completed. We have received your signed off works on 3 February and accordingly closed our file.
Kindly contact us on *** for any further assistance.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply11 Feb 2020, 14:53
Official
Dear Client Sakhile S
Subsequent to your intial complaint and confirmation of open job card last month.
We confirm that your after move in repair works have been completed. We have received your signed off works on 3 February and accordingly closed our file.
Kindly contact us on *** for any further assistance.
Kind regards
Isalina Barreto
Subsequent to your intial complaint and confirmation of open job card last month.
We confirm that your after move in repair works have been completed. We have received your signed off works on 3 February and accordingly closed our file.
Kindly contact us on *** for any further assistance.
Kind regards
Isalina Barreto