TM
Thulani M
1 reviews | Active since Jun 2014
29 May 2018, 17:12
Cosmopolitan Projects Mess
Am still a very disappointed customer people buying houses with cosmopolitan please be extra careful, Cosmo build my house on top of city power cables and a house right next to the main transformer and it exploded last week and city power redirected the cables and installed another big transformer next to my yard. Now I am stuck with a damaged transformer next to my house. Since from 2015 November, there has been one problem after another. Now my next option is to sell the house.
Helpful (0)
Replies (7)0
Replies (7)
Cosmopolitan Projects's replyOfficial
30 May 2018, 14:30Dear Client
As discussed, your house itself has no problems.
The transformer that exploded and cannot be removed is your fear.
I will have our own inspectors and electricians arrange to view, They will need to have a City Power representative with as well.
I will call you shortly with the appointment.
Kind regards
Isalina Barreto
Manager: Client Service and Brand Management
Best regards,
Cosmopolitan Projects's reply30 May 2018, 14:30
Official
Dear Client
As discussed, your house itself has no problems.
The transformer that exploded and cannot be removed is your fear.
I will have our own inspectors and electricians arrange to view, They will need to have a City Power representative with as well.
I will call you shortly with the appointment.
Kind regards
Isalina Barreto
Manager: Client Service and Brand Management
Best regards,
TM
Thulani M's updateReviewer Update
30 May 2018, 21:20Hi Isalina
Its okay if the inconvenience caused by either Cosmopolitan Projects or City Power seems to be a joke, its very disturbing how both parties keep sending me from pillar to post. Will be taking this matter further so that i can stop being a nuisance and let my lawyer handle this mess.
Regards
Thulani Masinga
TM
Thulani M's update30 May 2018, 21:20
Reviewer Update
Hi Isalina
Its okay if the inconvenience caused by either Cosmopolitan Projects or City Power seems to be a joke, its very disturbing how both parties keep sending me from pillar to post. Will be taking this matter further so that i can stop being a nuisance and let my lawyer handle this mess.
Regards
Thulani Masinga
Cosmopolitan Projects's replyOfficial
31 May 2018, 15:38Dear Mr Masinga
As discussed, I am very sorry that you have suffered this inconvenience.
Please give us the opportunity to inspect from our side so that we can see if we can help or motivate with City Power in any way.
I have not been able to get all parties together at one date as yet. In the meantime I will have our internal quality control inspector, Ernest, set up to meet with you. He does attend on Saturdays. Please expect a call from his office tomorrow morning. I will confirm with you by 10 am to confirm an appointment has been set.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply31 May 2018, 15:38
Official
Dear Mr Masinga
As discussed, I am very sorry that you have suffered this inconvenience.
Please give us the opportunity to inspect from our side so that we can see if we can help or motivate with City Power in any way.
I have not been able to get all parties together at one date as yet. In the meantime I will have our internal quality control inspector, Ernest, set up to meet with you. He does attend on Saturdays. Please expect a call from his office tomorrow morning. I will confirm with you by 10 am to confirm an appointment has been set.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
TM
Thulani M's updateReviewer Update
01 Jun 2018, 11:15Okay thanks
TM
Thulani M's update01 Jun 2018, 11:15
Reviewer Update
Okay thanks
Cosmopolitan Projects's replyOfficial
09 Jun 2018, 12:44Dear Mr Masinga
Ernest, our quality controller will be in your area this week to come and inspect the power problem. Our Tshephang will call you on Monday so that he can inspect. If possible we will then try and get City Power to inspect as well.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply09 Jun 2018, 12:44
Official
Dear Mr Masinga
Ernest, our quality controller will be in your area this week to come and inspect the power problem. Our Tshephang will call you on Monday so that he can inspect. If possible we will then try and get City Power to inspect as well.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
TM
Thulani M's updateReviewer Update
09 Jun 2018, 13:22Thanks..
TM
Thulani M's update09 Jun 2018, 13:22
Reviewer Update
Thanks..
Cosmopolitan Projects's replyOfficial
05 Jul 2018, 16:26Dear Mr Masinga
Our log details for easy reference: 69.396 A
Transaction Status: House handed over November 2015
Closure: Per our conversation this afternoon. We confirm that City Power was not prepared to move the box for us. We could not engage in the matter with them as we are no longer the owner.
However per our records and building plan we had made you aware of the servitude for electricity cables, also we did close off the power box by building a brick wall around it. You do not dispute this, however your complaint is that our sales manager misled you during the sales process by telling you that there was a process underway at the time to get the power box shifted. We are very sorry for this misleading information.
We have addressed this by educating our agents never to mislead a client. Thank you for helping us identify how serious misinformation to clients can be.
Also we have implemented a new system whereby clients are made specifically aware of restrictive building lines, now clearly highlighed and required to be signed for by our clients . Specifically so that there are no surprises later to our clients regards their rights and restrictions on their properties.
Having said all the above, we are very happy for you as you confirm: You in the meantime, also addressed council direct and managed to get them to move the power box! It is extremely rare that these requests are approved by council so be are very pleased for you.
As the property owner, our clients have more weight in getting these type of issues resolved. .
We wish you many happy years in your home.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,
Cosmopolitan Projects's reply05 Jul 2018, 16:26
Official
Dear Mr Masinga
Our log details for easy reference: 69.396 A
Transaction Status: House handed over November 2015
Closure: Per our conversation this afternoon. We confirm that City Power was not prepared to move the box for us. We could not engage in the matter with them as we are no longer the owner.
However per our records and building plan we had made you aware of the servitude for electricity cables, also we did close off the power box by building a brick wall around it. You do not dispute this, however your complaint is that our sales manager misled you during the sales process by telling you that there was a process underway at the time to get the power box shifted. We are very sorry for this misleading information.
We have addressed this by educating our agents never to mislead a client. Thank you for helping us identify how serious misinformation to clients can be.
Also we have implemented a new system whereby clients are made specifically aware of restrictive building lines, now clearly highlighed and required to be signed for by our clients . Specifically so that there are no surprises later to our clients regards their rights and restrictions on their properties.
Having said all the above, we are very happy for you as you confirm: You in the meantime, also addressed council direct and managed to get them to move the power box! It is extremely rare that these requests are approved by council so be are very pleased for you.
As the property owner, our clients have more weight in getting these type of issues resolved. .
We wish you many happy years in your home.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Best regards,