RM
Royston M
1 reviews | Active since Feb 2018
04 Mar 2019, 08:42
cosmopolitan projects and their dishonesty, lack of customer service and transparency
I am really disappointed and dismayed by the lack of feedback by Cosmopolitan Projects represented by Isalina Barretto. Although Miss/Mrs Baretto is not the agent who mislead me with regards to the time lines of me getting my house when I bought the house, I mention her name because she is the last person from cosmopolitan projects who made commitments but failed to come back to me or reply on my e-mails to her.
I initially e-mailed Isalina on 01 February 2019 explaining to her my frustrations of being misled by one of their field agents in the sky city area when we bought this so-called rolling stock/stone which the agent assured us takes 3 months for completion. Because of this I signed a rental lease according to the time lines I was adviced on by this agent. I signed bond registration papers in the beginning of November 2018 and by 14th Of January 2019 there was no movement on at the site of my house and I then contacted Isalina via e-mail because the agent and the people at their office in carton centre could not answer any of the questions nor were and still are they in touch with anything that happens at the site.
To the credit of Isalina she did call me back shortly and made commitments to look into the matter and come back to me after speaking to the project manager. Again to her credit, construction promptly commenced on site but she has still to come back to me with answers regarding the phone conversation she had after my initial e-mail.
I have already extended my lease for this month by the grace of my landlords and I had to continue paying towards storage of my stuff for more then the time I have anticipated. This is causing strain in my family and with my finances and cosmopolitan projects along with their dishonest agent and consultants at carton centre is to blame for this. The way I am feeling I would not recommend to any of my collegues or friends to trust this company because there's just no transperancy with us the customers nor is there any courtesy in updating clients. I confirm that since my call with Isalina in January 2019 for the whole of February I never received any update on my house from this company. I was called late last week from someone at their carton centre office to inform me the house is at 34% completion which was clearly incorrect as I went to the site my myself and the house was much further then what the consultant explained me or knew about. What type of a company does not know what happens at another section of the company.
In conclusion it seemed that if you need an update from this company this is the only platform where customers actually get a reply.
Helpful (0)
Replies (6)0
Replies (6)
Cosmopolitan Projects's replyOfficial
04 Mar 2019, 11:27Dear Client
Our ref: 2637 Wat
Summary Problem:
You are frustrated that your house is not yet compete.
You are further frustrated that I have not personally been updating you of the house status.
Our Finding:
You sent an email on 1 March (Friday past), prior email was 1 Feb.
Subsequent to your initial frustration in January that constucition had not started:
There has been communication to you from our sales support to you on the following dates.
14 Jan 2019
28 Jan 2019
26 Feb 2019
Specific on the construcion process of our rolling stock model: This house was one of the first in this model. Unfortunately we over estimated the speed with which we would receive plan approval (historic average being 2 months for plan approval). We had sent this house plan to council in July 2018 for council approval , it was approved 13 De 2018).
On viewing the stand on bond approval (end October 2018), you had seen the construction had not started.
Dec/Jan the building industry shuts down for 3 weeks.
It would stand to reason, that there would be no complete house by end Feb.
As at today your house is 61 % complete. This is a large house and I cannot see that this house will be ready for at least another 2 months.
Unfortunately, I cannot expediate construction. We are aware that many clients are under the impression that posting on Hallo Peter may speed up construction, this is not the case. We will not compromise our product whether you choose to post on Hallo Peter or not.
Remedy Conclusion:
I will bring attention of your unhappiness to the team leader overhead on the sale of your house. He will be in a position to obtain direct information from our project management for more comprehenisive feedback.
I do agree, it would seem that we were unintentially, were not transparent enough, in guiding you through the milestones of the construction process.
For this I do apologize.
Our team leader, Mr Mhlanga, will contact you today. I am sure he will inform you on what you may expect over the next few weeks regards completion of your house.
Kind regards
Isalina Barreto
Our ref: 2637 Wat
Summary Problem:
You are frustrated that your house is not yet compete.
You are further frustrated that I have not personally been updating you of the house status.
Our Finding:
You sent an email on 1 March (Friday past), prior email was 1 Feb.
Subsequent to your initial frustration in January that constucition had not started:
There has been communication to you from our sales support to you on the following dates.
14 Jan 2019
28 Jan 2019
26 Feb 2019
Specific on the construcion process of our rolling stock model: This house was one of the first in this model. Unfortunately we over estimated the speed with which we would receive plan approval (historic average being 2 months for plan approval). We had sent this house plan to council in July 2018 for council approval , it was approved 13 De 2018).
On viewing the stand on bond approval (end October 2018), you had seen the construction had not started.
Dec/Jan the building industry shuts down for 3 weeks.
It would stand to reason, that there would be no complete house by end Feb.
As at today your house is 61 % complete. This is a large house and I cannot see that this house will be ready for at least another 2 months.
Unfortunately, I cannot expediate construction. We are aware that many clients are under the impression that posting on Hallo Peter may speed up construction, this is not the case. We will not compromise our product whether you choose to post on Hallo Peter or not.
Remedy Conclusion:
I will bring attention of your unhappiness to the team leader overhead on the sale of your house. He will be in a position to obtain direct information from our project management for more comprehenisive feedback.
I do agree, it would seem that we were unintentially, were not transparent enough, in guiding you through the milestones of the construction process.
For this I do apologize.
Our team leader, Mr Mhlanga, will contact you today. I am sure he will inform you on what you may expect over the next few weeks regards completion of your house.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply04 Mar 2019, 11:27
Official
Dear Client
Our ref: 2637 Wat
Summary Problem:
You are frustrated that your house is not yet compete.
You are further frustrated that I have not personally been updating you of the house status.
Our Finding:
You sent an email on 1 March (Friday past), prior email was 1 Feb.
Subsequent to your initial frustration in January that constucition had not started:
There has been communication to you from our sales support to you on the following dates.
14 Jan 2019
28 Jan 2019
26 Feb 2019
Specific on the construcion process of our rolling stock model: This house was one of the first in this model. Unfortunately we over estimated the speed with which we would receive plan approval (historic average being 2 months for plan approval). We had sent this house plan to council in July 2018 for council approval , it was approved 13 De 2018).
On viewing the stand on bond approval (end October 2018), you had seen the construction had not started.
Dec/Jan the building industry shuts down for 3 weeks.
It would stand to reason, that there would be no complete house by end Feb.
As at today your house is 61 % complete. This is a large house and I cannot see that this house will be ready for at least another 2 months.
Unfortunately, I cannot expediate construction. We are aware that many clients are under the impression that posting on Hallo Peter may speed up construction, this is not the case. We will not compromise our product whether you choose to post on Hallo Peter or not.
Remedy Conclusion:
I will bring attention of your unhappiness to the team leader overhead on the sale of your house. He will be in a position to obtain direct information from our project management for more comprehenisive feedback.
I do agree, it would seem that we were unintentially, were not transparent enough, in guiding you through the milestones of the construction process.
For this I do apologize.
Our team leader, Mr Mhlanga, will contact you today. I am sure he will inform you on what you may expect over the next few weeks regards completion of your house.
Kind regards
Isalina Barreto
Our ref: 2637 Wat
Summary Problem:
You are frustrated that your house is not yet compete.
You are further frustrated that I have not personally been updating you of the house status.
Our Finding:
You sent an email on 1 March (Friday past), prior email was 1 Feb.
Subsequent to your initial frustration in January that constucition had not started:
There has been communication to you from our sales support to you on the following dates.
14 Jan 2019
28 Jan 2019
26 Feb 2019
Specific on the construcion process of our rolling stock model: This house was one of the first in this model. Unfortunately we over estimated the speed with which we would receive plan approval (historic average being 2 months for plan approval). We had sent this house plan to council in July 2018 for council approval , it was approved 13 De 2018).
On viewing the stand on bond approval (end October 2018), you had seen the construction had not started.
Dec/Jan the building industry shuts down for 3 weeks.
It would stand to reason, that there would be no complete house by end Feb.
As at today your house is 61 % complete. This is a large house and I cannot see that this house will be ready for at least another 2 months.
Unfortunately, I cannot expediate construction. We are aware that many clients are under the impression that posting on Hallo Peter may speed up construction, this is not the case. We will not compromise our product whether you choose to post on Hallo Peter or not.
Remedy Conclusion:
I will bring attention of your unhappiness to the team leader overhead on the sale of your house. He will be in a position to obtain direct information from our project management for more comprehenisive feedback.
I do agree, it would seem that we were unintentially, were not transparent enough, in guiding you through the milestones of the construction process.
For this I do apologize.
Our team leader, Mr Mhlanga, will contact you today. I am sure he will inform you on what you may expect over the next few weeks regards completion of your house.
Kind regards
Isalina Barreto
RM
Royston M's updateReviewer Update
04 Mar 2019, 14:24You have just proven my point and besides the negative defensive tone of your reply especially since i am a customer it seems cosmopolitan projects are more concerned about good PR then it is about actual customer service. Me posting on hello Peter is less about trying to expedite the construction of my house BUT more about my desperation in getting answers from you and your company. Why not just put all this in a reply on my e-mail because I have sent you two e-mails since you made that commitment to come back to me after speaking to the project manager. Yes you correct I did receive a call from your sales team on the 28th but they informed me the construction of my house is at 34% and now according to you this has doubled in a matter of just a few days so who's word do I take now? So basically any cost which i will incur is my own problem regardless of the fact that is your field agent who mislead me and my family. By the way Your Mr Mhlanga has still not contacted me. A little bit of humility and courtesy will go a long way after all we are not just customers we are also people
RM
Royston M's update04 Mar 2019, 14:24
Reviewer Update
You have just proven my point and besides the negative defensive tone of your reply especially since i am a customer it seems cosmopolitan projects are more concerned about good PR then it is about actual customer service. Me posting on hello Peter is less about trying to expedite the construction of my house BUT more about my desperation in getting answers from you and your company. Why not just put all this in a reply on my e-mail because I have sent you two e-mails since you made that commitment to come back to me after speaking to the project manager. Yes you correct I did receive a call from your sales team on the 28th but they informed me the construction of my house is at 34% and now according to you this has doubled in a matter of just a few days so who's word do I take now? So basically any cost which i will incur is my own problem regardless of the fact that is your field agent who mislead me and my family. By the way Your Mr Mhlanga has still not contacted me. A little bit of humility and courtesy will go a long way after all we are not just customers we are also people
Cosmopolitan Projects's replyOfficial
04 Mar 2019, 15:55Dear Royston M
Our ref: 2637 Wat
I apologize if I came across as disrespectful. This was not my intention.
It was my intention to put forward the sequence within the construction process.
I have spoken to Mr Mhlanga this morning.
He's intention is to set up a meeting at site so you can see the progress of your house. I am certain he will be in touch with you today.
Finally, you post has highlighed a flaw not realized by the relavant support person. We receive updated construction status on Fridays. In effect when you were contacted your house had been on 34 % since the previous Thursday. At 34% top structure is complete, roof on, ceilings in.
The next 30% over the week was window installation, glazing, bath & shower fitment, plug points etc. (internal finishings). 34% to 60% is a rapid stage since there is no waiting needed for setting, drying etc.
I hope this explains the process more clearly. Mr Mhlanga is however the best person to address your concerns. I am sure he will give more insight.
Kind regards
Isalina Barreto
Our ref: 2637 Wat
I apologize if I came across as disrespectful. This was not my intention.
It was my intention to put forward the sequence within the construction process.
I have spoken to Mr Mhlanga this morning.
He's intention is to set up a meeting at site so you can see the progress of your house. I am certain he will be in touch with you today.
Finally, you post has highlighed a flaw not realized by the relavant support person. We receive updated construction status on Fridays. In effect when you were contacted your house had been on 34 % since the previous Thursday. At 34% top structure is complete, roof on, ceilings in.
The next 30% over the week was window installation, glazing, bath & shower fitment, plug points etc. (internal finishings). 34% to 60% is a rapid stage since there is no waiting needed for setting, drying etc.
I hope this explains the process more clearly. Mr Mhlanga is however the best person to address your concerns. I am sure he will give more insight.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply04 Mar 2019, 15:55
Official
Dear Royston M
Our ref: 2637 Wat
I apologize if I came across as disrespectful. This was not my intention.
It was my intention to put forward the sequence within the construction process.
I have spoken to Mr Mhlanga this morning.
He's intention is to set up a meeting at site so you can see the progress of your house. I am certain he will be in touch with you today.
Finally, you post has highlighed a flaw not realized by the relavant support person. We receive updated construction status on Fridays. In effect when you were contacted your house had been on 34 % since the previous Thursday. At 34% top structure is complete, roof on, ceilings in.
The next 30% over the week was window installation, glazing, bath & shower fitment, plug points etc. (internal finishings). 34% to 60% is a rapid stage since there is no waiting needed for setting, drying etc.
I hope this explains the process more clearly. Mr Mhlanga is however the best person to address your concerns. I am sure he will give more insight.
Kind regards
Isalina Barreto
Our ref: 2637 Wat
I apologize if I came across as disrespectful. This was not my intention.
It was my intention to put forward the sequence within the construction process.
I have spoken to Mr Mhlanga this morning.
He's intention is to set up a meeting at site so you can see the progress of your house. I am certain he will be in touch with you today.
Finally, you post has highlighed a flaw not realized by the relavant support person. We receive updated construction status on Fridays. In effect when you were contacted your house had been on 34 % since the previous Thursday. At 34% top structure is complete, roof on, ceilings in.
The next 30% over the week was window installation, glazing, bath & shower fitment, plug points etc. (internal finishings). 34% to 60% is a rapid stage since there is no waiting needed for setting, drying etc.
I hope this explains the process more clearly. Mr Mhlanga is however the best person to address your concerns. I am sure he will give more insight.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
06 Mar 2019, 11:20Good Morning Royston M
Our *** Wat
I confirm that our team leader did meet with you at your house on Monday 4th March.
He has explained the process as well as time line from existing construction status till completion of you house. Expected Mid April.
Mr Mhlanga and his team will keep you updated as to the progress.
We close our file with regards to this complaint.
Please contact us on *** should there be a further need.
Kind regards
Isalina Barreto
Our *** Wat
I confirm that our team leader did meet with you at your house on Monday 4th March.
He has explained the process as well as time line from existing construction status till completion of you house. Expected Mid April.
Mr Mhlanga and his team will keep you updated as to the progress.
We close our file with regards to this complaint.
Please contact us on *** should there be a further need.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply06 Mar 2019, 11:20
Official
Good Morning Royston M
Our *** Wat
I confirm that our team leader did meet with you at your house on Monday 4th March.
He has explained the process as well as time line from existing construction status till completion of you house. Expected Mid April.
Mr Mhlanga and his team will keep you updated as to the progress.
We close our file with regards to this complaint.
Please contact us on *** should there be a further need.
Kind regards
Isalina Barreto
Our *** Wat
I confirm that our team leader did meet with you at your house on Monday 4th March.
He has explained the process as well as time line from existing construction status till completion of you house. Expected Mid April.
Mr Mhlanga and his team will keep you updated as to the progress.
We close our file with regards to this complaint.
Please contact us on *** should there be a further need.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
07 Mar 2019, 16:11Good Afternoon Mr Royston M
I agree it is unfortunate that we found ourselves here.
However, Mr Mhlanga will ensure you recieve his teams best and keep you in the loop.
At any time please call me on our number *** should there be a need.
Kind regards
Isalina Barreto
I agree it is unfortunate that we found ourselves here.
However, Mr Mhlanga will ensure you recieve his teams best and keep you in the loop.
At any time please call me on our number *** should there be a need.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply07 Mar 2019, 16:11
Official
Good Afternoon Mr Royston M
I agree it is unfortunate that we found ourselves here.
However, Mr Mhlanga will ensure you recieve his teams best and keep you in the loop.
At any time please call me on our number *** should there be a need.
Kind regards
Isalina Barreto
I agree it is unfortunate that we found ourselves here.
However, Mr Mhlanga will ensure you recieve his teams best and keep you in the loop.
At any time please call me on our number *** should there be a need.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
05 Apr 2019, 13:54Good Afternoon Mr Royston M
Our *** Wat
Conclusion:
Per our discussion we confirm you have received your house keys yesterday.
We wish you much happiness in your new home.
We confirm we have closed our file in this matter. Should anything new arise please call us on ***.
Kind regards
Isalina Barreto
Our *** Wat
Conclusion:
Per our discussion we confirm you have received your house keys yesterday.
We wish you much happiness in your new home.
We confirm we have closed our file in this matter. Should anything new arise please call us on ***.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply05 Apr 2019, 13:54
Official
Good Afternoon Mr Royston M
Our *** Wat
Conclusion:
Per our discussion we confirm you have received your house keys yesterday.
We wish you much happiness in your new home.
We confirm we have closed our file in this matter. Should anything new arise please call us on ***.
Kind regards
Isalina Barreto
Our *** Wat
Conclusion:
Per our discussion we confirm you have received your house keys yesterday.
We wish you much happiness in your new home.
We confirm we have closed our file in this matter. Should anything new arise please call us on ***.
Kind regards
Isalina Barreto