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1 reviews | Active since Nov 2018
26 Jan 2019, 12:20
Cosmopolitan projects
Very very poor service the houses are not made of quality.They have not paid mucipal fees for my house that they are supposed to pay, I just moved in last month and now municipal fees amounts to R5000. I cannot pay for water that I have never used and as I'm writing there is no water for almost three days and Cosmopolitan is no where to be found,they don't explain anything to us.
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Replies (3)0
Replies (3)
Cosmopolitan Projects's replyOfficial
26 Jan 2019, 13:30Dear Client
Quality:
Please qualify 'not made of quality'
Our houses are financed by all the banks and approved by the NHBRC. We are financed because we build solid houses. We do accept that there is not perfection.
A house is not an item that comes off a production line made by machines in a factory.
Any house by any developer, will have minor construction issues at any given time (new/or second hand).
While this is frustrating for the home owner, it does not equal bad quality.
Council IssuesWhen experiencing frustration or inconvenience related to your local council (as in your case being your municipal account and interrupted water supply), we see the trend that some clients will blame the developer.
There is no logic to this approach. We are not able to resolve all issues that fall outside our scope.
You must direct your complaint to the correct business.
To say we have not paid the municipal fees is incorrect. Nobody can have a property transferred from their name to a new owner unless their account is paid up (rates clearance certificate).
However there are errors and adjustments needed to be finalized at council on 1700 Sky City accounts. Council is in process of adjusting thousands of rands of billings of Sky City accounts. M
May I suggest you find out if your account is one of the 1700 accounts being corrected. Please attend at council to resolve your account. Please insist at council that they explain their billing to you. Do not accept being diverted to the developer. It is not the developer billing you. We cannot correct, adjust your account.
Regards the lack of water at Pocket 1, late yesterday and today: Again a council issue. It speaks to logic that if an entire block is without water, it will be a main line issue. Diverting your dissatisfaction to the developer will not help to bring the problems being experienced to the attention of the council. Council must be aware and accountable, so that for the years to come, you will not be frustrated with the same issues once the developer has completed construction and left site.
Finally, we have been made aware by our on site client service manager of the water issue early this morning.
To assist to resolve, our Project Management has sent our own internal plumbers to identify the problem and reach the council plumbing team.
Even if we identify the problem, we cannot tamper on the council water line. It is *******. However we do our best to get in touch with the correct people at council to help/or get explicit clearance to assist.
As I write this post, I have received notification that water has been restored.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Quality:
Please qualify 'not made of quality'
Our houses are financed by all the banks and approved by the NHBRC. We are financed because we build solid houses. We do accept that there is not perfection.
A house is not an item that comes off a production line made by machines in a factory.
Any house by any developer, will have minor construction issues at any given time (new/or second hand).
While this is frustrating for the home owner, it does not equal bad quality.
Council IssuesWhen experiencing frustration or inconvenience related to your local council (as in your case being your municipal account and interrupted water supply), we see the trend that some clients will blame the developer.
There is no logic to this approach. We are not able to resolve all issues that fall outside our scope.
You must direct your complaint to the correct business.
To say we have not paid the municipal fees is incorrect. Nobody can have a property transferred from their name to a new owner unless their account is paid up (rates clearance certificate).
However there are errors and adjustments needed to be finalized at council on 1700 Sky City accounts. Council is in process of adjusting thousands of rands of billings of Sky City accounts. M
May I suggest you find out if your account is one of the 1700 accounts being corrected. Please attend at council to resolve your account. Please insist at council that they explain their billing to you. Do not accept being diverted to the developer. It is not the developer billing you. We cannot correct, adjust your account.
Regards the lack of water at Pocket 1, late yesterday and today: Again a council issue. It speaks to logic that if an entire block is without water, it will be a main line issue. Diverting your dissatisfaction to the developer will not help to bring the problems being experienced to the attention of the council. Council must be aware and accountable, so that for the years to come, you will not be frustrated with the same issues once the developer has completed construction and left site.
Finally, we have been made aware by our on site client service manager of the water issue early this morning.
To assist to resolve, our Project Management has sent our own internal plumbers to identify the problem and reach the council plumbing team.
Even if we identify the problem, we cannot tamper on the council water line. It is *******. However we do our best to get in touch with the correct people at council to help/or get explicit clearance to assist.
As I write this post, I have received notification that water has been restored.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply26 Jan 2019, 13:30
Official
Dear Client
Quality:
Please qualify 'not made of quality'
Our houses are financed by all the banks and approved by the NHBRC. We are financed because we build solid houses. We do accept that there is not perfection.
A house is not an item that comes off a production line made by machines in a factory.
Any house by any developer, will have minor construction issues at any given time (new/or second hand).
While this is frustrating for the home owner, it does not equal bad quality.
Council IssuesWhen experiencing frustration or inconvenience related to your local council (as in your case being your municipal account and interrupted water supply), we see the trend that some clients will blame the developer.
There is no logic to this approach. We are not able to resolve all issues that fall outside our scope.
You must direct your complaint to the correct business.
To say we have not paid the municipal fees is incorrect. Nobody can have a property transferred from their name to a new owner unless their account is paid up (rates clearance certificate).
However there are errors and adjustments needed to be finalized at council on 1700 Sky City accounts. Council is in process of adjusting thousands of rands of billings of Sky City accounts. M
May I suggest you find out if your account is one of the 1700 accounts being corrected. Please attend at council to resolve your account. Please insist at council that they explain their billing to you. Do not accept being diverted to the developer. It is not the developer billing you. We cannot correct, adjust your account.
Regards the lack of water at Pocket 1, late yesterday and today: Again a council issue. It speaks to logic that if an entire block is without water, it will be a main line issue. Diverting your dissatisfaction to the developer will not help to bring the problems being experienced to the attention of the council. Council must be aware and accountable, so that for the years to come, you will not be frustrated with the same issues once the developer has completed construction and left site.
Finally, we have been made aware by our on site client service manager of the water issue early this morning.
To assist to resolve, our Project Management has sent our own internal plumbers to identify the problem and reach the council plumbing team.
Even if we identify the problem, we cannot tamper on the council water line. It is *******. However we do our best to get in touch with the correct people at council to help/or get explicit clearance to assist.
As I write this post, I have received notification that water has been restored.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Quality:
Please qualify 'not made of quality'
Our houses are financed by all the banks and approved by the NHBRC. We are financed because we build solid houses. We do accept that there is not perfection.
A house is not an item that comes off a production line made by machines in a factory.
Any house by any developer, will have minor construction issues at any given time (new/or second hand).
While this is frustrating for the home owner, it does not equal bad quality.
Council IssuesWhen experiencing frustration or inconvenience related to your local council (as in your case being your municipal account and interrupted water supply), we see the trend that some clients will blame the developer.
There is no logic to this approach. We are not able to resolve all issues that fall outside our scope.
You must direct your complaint to the correct business.
To say we have not paid the municipal fees is incorrect. Nobody can have a property transferred from their name to a new owner unless their account is paid up (rates clearance certificate).
However there are errors and adjustments needed to be finalized at council on 1700 Sky City accounts. Council is in process of adjusting thousands of rands of billings of Sky City accounts. M
May I suggest you find out if your account is one of the 1700 accounts being corrected. Please attend at council to resolve your account. Please insist at council that they explain their billing to you. Do not accept being diverted to the developer. It is not the developer billing you. We cannot correct, adjust your account.
Regards the lack of water at Pocket 1, late yesterday and today: Again a council issue. It speaks to logic that if an entire block is without water, it will be a main line issue. Diverting your dissatisfaction to the developer will not help to bring the problems being experienced to the attention of the council. Council must be aware and accountable, so that for the years to come, you will not be frustrated with the same issues once the developer has completed construction and left site.
Finally, we have been made aware by our on site client service manager of the water issue early this morning.
To assist to resolve, our Project Management has sent our own internal plumbers to identify the problem and reach the council plumbing team.
Even if we identify the problem, we cannot tamper on the council water line. It is *******. However we do our best to get in touch with the correct people at council to help/or get explicit clearance to assist.
As I write this post, I have received notification that water has been restored.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's replyOfficial
26 Jan 2019, 13:32Dear Client
I have not been able to identify your stand with the information on the back end on Hallo Peter. Please send me a private post with your details should you still have any questions.
I have not been able to identify your stand with the information on the back end on Hallo Peter. Please send me a private post with your details should you still have any questions.
Best regards,
Cosmopolitan Projects's reply26 Jan 2019, 13:32
Official
Dear Client
I have not been able to identify your stand with the information on the back end on Hallo Peter. Please send me a private post with your details should you still have any questions.
I have not been able to identify your stand with the information on the back end on Hallo Peter. Please send me a private post with your details should you still have any questions.
Best regards,
Cosmopolitan Projects's replyOfficial
22 Feb 2019, 15:58Dear Client
Our ref: 339 W
Per our various mails and calls we are happy to say the product issue regards
water is resolved.
From your email"Hi Isalina Thank you so much for your help the water is flowing 100% I really appreciate "
We still wait on council to provide amended account to you, as per my workup sent 2 Feb, and several attempts since then to get an amended account to you.
From our side we can do no more as council matters are not in our control.
I finalize my Hallo Peter file in this regard.
We will still communicate on e-mail as needs be.
Kind regards
Isalina Barreto
Our ref: 339 W
Per our various mails and calls we are happy to say the product issue regards
water is resolved.
From your email"Hi Isalina Thank you so much for your help the water is flowing 100% I really appreciate "
We still wait on council to provide amended account to you, as per my workup sent 2 Feb, and several attempts since then to get an amended account to you.
From our side we can do no more as council matters are not in our control.
I finalize my Hallo Peter file in this regard.
We will still communicate on e-mail as needs be.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply22 Feb 2019, 15:58
Official
Dear Client
Our ref: 339 W
Per our various mails and calls we are happy to say the product issue regards
water is resolved.
From your email"Hi Isalina Thank you so much for your help the water is flowing 100% I really appreciate "
We still wait on council to provide amended account to you, as per my workup sent 2 Feb, and several attempts since then to get an amended account to you.
From our side we can do no more as council matters are not in our control.
I finalize my Hallo Peter file in this regard.
We will still communicate on e-mail as needs be.
Kind regards
Isalina Barreto
Our ref: 339 W
Per our various mails and calls we are happy to say the product issue regards
water is resolved.
From your email"Hi Isalina Thank you so much for your help the water is flowing 100% I really appreciate "
We still wait on council to provide amended account to you, as per my workup sent 2 Feb, and several attempts since then to get an amended account to you.
From our side we can do no more as council matters are not in our control.
I finalize my Hallo Peter file in this regard.
We will still communicate on e-mail as needs be.
Kind regards
Isalina Barreto
Best regards,