AV
Amu V

1 reviews | Active since Aug 2016

17 May 2018, 15:51

Cosmopolitan projects

Ihave started the process of applying for a house from July last year. I was told I will be moving to the house probably this year February.

Building of the house only started mid March2018. last time I checked it it was on the 1st of may 2018. there was only a wall with no roof.

I'm very worried about the progress of my house. because now my home loan already paid the funds for the land and each and every month the are interested of about R1500 added on the capital amount.

I reffered my sister in August 2018 and she is moving in on Monday the 21st of may. her home loan hasn't released any of the money for the loan, that's why her house is finished now.

It's not fair that there are priority customers, my lease is expiring in June month end and my house still stuck on the same place.

it's not about the quality of the house because my next doors house didn't take this long to be finished. please tell me what do you consider to take all your client serious and treat them equally. I'm sure people that app**** before me they moved in already. this is not fair serious.

0
Replies (7)
Cosmopolitan Projects
Cosmopolitan Projects's reply17 May 2018, 15:59
Official

Dear Client

I am very sorry you feel this way. I have tracked your stand.

I need to get some information from our Project Management and will call you tomorrow morning with correct information.

Kind regards

Isalina Barreto

Manager: Client Service and Brand Management

Best regards,

AV
Amu V's update18 May 2018, 12:54
Reviewer Update
Good day I am still waiting for your call. You called me in the morning and you promised to call me again around eleven. it's one now and I'm still waiting.
Cosmopolitan Projects
Cosmopolitan Projects's reply19 May 2018, 14:28
Official

Dear amukely-vukeyaa

As per out telephonic discussion and my e-mail to you yesterday.

We confirmed that your house will be ready on/or about 1 June.

Unfortunately prior water and electric delays on previous houses has caused delays on our construction programme.

Please accept our apologies for the delay and wish you all the best in your new home.

Please call me on *** should the need arise.

Kind regards

Isalina Barreto

Manager: Client Service and Brand Management

Best regards,

Cosmopolitan Projects
Cosmopolitan Projects's reply09 Jun 2018, 13:50
Official

Dear Ms Mugwena

As discussed today. I am tracking the progess on your stand.

Our construction team have noted your house for urgent completion due to historic delays having affected your move in.

I will be in constant communication with you to ensure your happiness.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

Best regards,

Cosmopolitan Projects
Cosmopolitan Projects's reply09 Jun 2018, 13:50
Official

Dear Ms Mugwena

As discussed today. I am tracking the progess on your stand.

Our construction team have noted your house for urgent completion due to historic delays having affected your move in.

I will be in constant communication with you to ensure your happiness.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

Best regards,

AV
Amu V's update16 Jul 2018, 17:11
Reviewer Update
Good day I really don't know what to do anymore. why have I not moved in my house and yet I'm being charged the interest? I haven't received feedback since I was told it will be done by the 8th. can someone advice on the progress please.
Cosmopolitan Projects
Cosmopolitan Projects's reply11 Aug 2018, 11:35
Official

Dear Client

Our log details for easy reference: 170 W

Transaction Status: House handed over to you and final satisfaction letter signed by you 10 August 2018.

Closure: Thank you for bearing with us during a very difficult start up phase at Sky City. We can say with confidence that operations on site are flowing and going forward, will be much smoother. We hope that your new home brings you much joy for many years.

Please contact us should you experience any difficulties.

Kind regards Isalina Barreto

Manager: Client Liaison & Brand Management

Tel: ***

Best regards,