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Lebogang R
1 reviews | Active since Jan 2011
24 Jan 2023, 16:38
Cosmopolitan pretty much substandard
This is a copy of an email sent to cosmopolitan on 13/12/2023. Only received a call today on the previous post which was subsequently removed. This cannot see their response.
Dear Cosmopolitan, I have since nor received to the below. kindly confirm if I signed the AOI Form because I sure know I didn’t. And I have again logged two issues in a three-week period and have not had them attended to. What is this I’m being subjected to? I requested for my work email to be removed and this has still not been done????
This post is for a response.
I’ll call them back after 8am tomorrow per their voicemail left on my phone at 16:05
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Replies (4)0
Replies (4)
Cosmopolitan Projects's replyOfficial
25 Jan 2023, 08:07 Good Morning Lebogang
I was not able to reach you on your number, due to the nature of your industry I know usually calls are not taken in business hours. Kindly return my call, direct line given or our client service number *** since I am sure we need to speak to find resolution.
Subsequent to your post we do have a signed off job card by yourself, dated 17 November regards bathroom leak (job card 178560) and confirmation sms sent.
Regards the second job card (181134), this was closed 19 January. This was your "After 3 months Occupation" maintenance repairs completed on 2nd November. You had refused to sign off completed works since you felt frustration that our team had left dust in your home. Unfortunately it was after the fact of you having cleaned your home, not giving us the opportunity to have it cleaned correctly. Internally, I had taken up your unhappiness and actioned necessary remedial action within our contractor team so that no other clients experience their home not being left tidy upon completion of works. Kind regards Isalina Barreto
I was not able to reach you on your number, due to the nature of your industry I know usually calls are not taken in business hours. Kindly return my call, direct line given or our client service number *** since I am sure we need to speak to find resolution.
Subsequent to your post we do have a signed off job card by yourself, dated 17 November regards bathroom leak (job card 178560) and confirmation sms sent.
Regards the second job card (181134), this was closed 19 January. This was your "After 3 months Occupation" maintenance repairs completed on 2nd November. You had refused to sign off completed works since you felt frustration that our team had left dust in your home. Unfortunately it was after the fact of you having cleaned your home, not giving us the opportunity to have it cleaned correctly. Internally, I had taken up your unhappiness and actioned necessary remedial action within our contractor team so that no other clients experience their home not being left tidy upon completion of works. Kind regards Isalina Barreto
Best regards,
Cosmopolitan Projects's reply25 Jan 2023, 08:07
Official
Good Morning Lebogang
I was not able to reach you on your number, due to the nature of your industry I know usually calls are not taken in business hours. Kindly return my call, direct line given or our client service number *** since I am sure we need to speak to find resolution.
Subsequent to your post we do have a signed off job card by yourself, dated 17 November regards bathroom leak (job card 178560) and confirmation sms sent.
Regards the second job card (181134), this was closed 19 January. This was your "After 3 months Occupation" maintenance repairs completed on 2nd November. You had refused to sign off completed works since you felt frustration that our team had left dust in your home. Unfortunately it was after the fact of you having cleaned your home, not giving us the opportunity to have it cleaned correctly. Internally, I had taken up your unhappiness and actioned necessary remedial action within our contractor team so that no other clients experience their home not being left tidy upon completion of works. Kind regards Isalina Barreto
I was not able to reach you on your number, due to the nature of your industry I know usually calls are not taken in business hours. Kindly return my call, direct line given or our client service number *** since I am sure we need to speak to find resolution.
Subsequent to your post we do have a signed off job card by yourself, dated 17 November regards bathroom leak (job card 178560) and confirmation sms sent.
Regards the second job card (181134), this was closed 19 January. This was your "After 3 months Occupation" maintenance repairs completed on 2nd November. You had refused to sign off completed works since you felt frustration that our team had left dust in your home. Unfortunately it was after the fact of you having cleaned your home, not giving us the opportunity to have it cleaned correctly. Internally, I had taken up your unhappiness and actioned necessary remedial action within our contractor team so that no other clients experience their home not being left tidy upon completion of works. Kind regards Isalina Barreto
Best regards,
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Lebogang R's updateReviewer Update
08 Feb 2023, 09:21I still await copies of all job card as discussed two weeks ago and two follow up emails later?
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Lebogang R's update08 Feb 2023, 09:21
Reviewer Update
I still await copies of all job card as discussed two weeks ago and two follow up emails later?
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Lebogang R's updateReviewer Update
13 Feb 2023, 14:36Going on week three
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Lebogang R's update13 Feb 2023, 14:36
Reviewer Update
Going on week three
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Lebogang R's updateReviewer Update
21 Feb 2023, 08:29Dear Cosmopolitan now that you have requested for my review to be removed, will there be response to my request which was not even raised in this complaint? Next thing you’ll be claiming that you do not use HP as a medium of communication yet this issue is not resolved????
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Lebogang R's update21 Feb 2023, 08:29
Reviewer Update
Dear Cosmopolitan now that you have requested for my review to be removed, will there be response to my request which was not even raised in this complaint? Next thing you’ll be claiming that you do not use HP as a medium of communication yet this issue is not resolved????