Cosmopolitan nolonger cares once you signed over the house

cosmo builds proper houses dont get me wrong however i have been having endless eletricity problems ever since i moved in and when i tried to lodge a formal complaint the coordinator there tells me that it wont do me any good because at the end it will come back to them. After loosing hours of work there is nothing i can actually do its their response. I am unhappy with this company really displeased i wish to actually rather just move out since my complaint is rather to demeaning to them to attend to. I understand that they are still busy on other houses but spending half of my day without electricity whilst other houses have eletricity seems unfair ontop of that i am leaving a pregnant woman at home how is she suppose to charge her phone and alert authorities should something happen. if the armed response doesn't respond due to the system being off for hours who will be held liable should someone break in, something has to give.