1 reviews | Active since May 2018
Cosmopolitan ***********
I am really frustrated with Cosmopolitan. I am in the process of selling my house, but the transfer can't be done because an NHBRC and Occupational certificates are required. I spoke to Nedbank whom I first had the bond account with, they said they don't have it, they referred me to the developer ( Cosmopolitan) when I called them but they referred me to the current bank where my bond account is held (FNB) the bank said they don't have it, so I need to call Cosmopolitan.
I am being taken from pillar to post and no1 is assisting me. I also called a gentlemen by the name of Marius who is one of the team leaders and he requested that I send an email to him he will look at it and get back to me, the email he gave me was ********** and I still have not received feedback.
the transfer cannot be processed because of this delay.
I need this to be sorted out ASAP.
Regards
Good Morning Mr Ndlolvu
Per our discussion and my confirmation with our Elvina, you have received the required documents this morning.
Elvina confirmed the query arrived with her yesterda. She did inform you she must request the documentation from the bank. Please appreciate your transaction had registered in 2015, it takes time for us to access this information.
Elvina did explain that it would take a few days. I think you will agree her service was excellent, it that you received the documents this morning.
Unfortunately I can imagine you have been frustrated for some time as you did not know Elvina was the relevant person to assist you. For this we apologise. We will investigate why this information was not made available to you right from the start.
Kind regards
Isalina
Manager: Client Service & Brand Management
Best regards,
Good Morning Mr Ndlolvu
Per our discussion and my confirmation with our Elvina, you have received the required documents this morning.
Elvina confirmed the query arrived with her yesterda. She did inform you she must request the documentation from the bank. Please appreciate your transaction had registered in 2015, it takes time for us to access this information.
Elvina did explain that it would take a few days. I think you will agree her service was excellent, it that you received the documents this morning.
Unfortunately I can imagine you have been frustrated for some time as you did not know Elvina was the relevant person to assist you. For this we apologise. We will investigate why this information was not made available to you right from the start.
Kind regards
Isalina
Manager: Client Service & Brand Management
Best regards,
Dear Mr Ndlovu
Per our discussion your query was resolved by our Elvina.
Kindly confirm that you are happy?
Please contact myself or Elvina if needs be
We thank you for bringing the matter to our attention,
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Best regards,
Dear Mr Ndlovu
Per our discussion your query was resolved by our Elvina.
Kindly confirm that you are happy?
Please contact myself or Elvina if needs be
We thank you for bringing the matter to our attention,
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Best regards,
Dear Mr Ndlovu
I cannot see further communitcation that your are not satisfied.
I confirm that we have it that your query was resolved and we close our file.
Kind regards
IsalinaBarreto
Manager: Client Liaison & Brand Management
Best regards,
Dear Mr Ndlovu
I cannot see further communitcation that your are not satisfied.
I confirm that we have it that your query was resolved and we close our file.
Kind regards
IsalinaBarreto
Manager: Client Liaison & Brand Management
Best regards,