Cosmopolitan Homes of poor quality
Buying a home constructed by Cosmopolitan Projects is a regrettable mistake! It's problem after problem! Dissatisfied buyer! Be warned. Customer service is also mediocre.
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Cosmopolitan Projects's replyOfficial
14 Dec 2022, 09:30Good Morning Terry M
As discussed this morning.
You have logged your recent leak fault on Friday. Our workmen did come to your home directly yesterday morning. Your frustration is that they arrived without an appointment.
There has been bad data/cell signal throughout Gauteng in the last few days with load shedding and continued heavy rains. May you please consider that they arrived at your home to provide good, direct and fast service after not being able to make telephonic contact.
This is good service, far from mediocre as per your Hello Peter post. We have attended at your home yesterday morning prior to your post. Your fault will be concluded as with all clients, first in, first out, considering urgency, risk and inconvenience to our clients.
Please in future, contact our Client Service line ***. All our complaint portals can be found on our website. This line is attended by 5 persons so your call will not go into some large pool of queries, but will be speedily escalated in terms of urgency.
Yours sincerely
Isalina Barreto
As discussed this morning.
You have logged your recent leak fault on Friday. Our workmen did come to your home directly yesterday morning. Your frustration is that they arrived without an appointment.
There has been bad data/cell signal throughout Gauteng in the last few days with load shedding and continued heavy rains. May you please consider that they arrived at your home to provide good, direct and fast service after not being able to make telephonic contact.
This is good service, far from mediocre as per your Hello Peter post. We have attended at your home yesterday morning prior to your post. Your fault will be concluded as with all clients, first in, first out, considering urgency, risk and inconvenience to our clients.
Please in future, contact our Client Service line ***. All our complaint portals can be found on our website. This line is attended by 5 persons so your call will not go into some large pool of queries, but will be speedily escalated in terms of urgency.
Yours sincerely
Isalina Barreto
Cosmopolitan Projects's reply14 Dec 2022, 09:30
Official
Good Morning Terry M
As discussed this morning.
You have logged your recent leak fault on Friday. Our workmen did come to your home directly yesterday morning. Your frustration is that they arrived without an appointment.
There has been bad data/cell signal throughout Gauteng in the last few days with load shedding and continued heavy rains. May you please consider that they arrived at your home to provide good, direct and fast service after not being able to make telephonic contact.
This is good service, far from mediocre as per your Hello Peter post. We have attended at your home yesterday morning prior to your post. Your fault will be concluded as with all clients, first in, first out, considering urgency, risk and inconvenience to our clients.
Please in future, contact our Client Service line ***. All our complaint portals can be found on our website. This line is attended by 5 persons so your call will not go into some large pool of queries, but will be speedily escalated in terms of urgency.
Yours sincerely
Isalina Barreto
As discussed this morning.
You have logged your recent leak fault on Friday. Our workmen did come to your home directly yesterday morning. Your frustration is that they arrived without an appointment.
There has been bad data/cell signal throughout Gauteng in the last few days with load shedding and continued heavy rains. May you please consider that they arrived at your home to provide good, direct and fast service after not being able to make telephonic contact.
This is good service, far from mediocre as per your Hello Peter post. We have attended at your home yesterday morning prior to your post. Your fault will be concluded as with all clients, first in, first out, considering urgency, risk and inconvenience to our clients.
Please in future, contact our Client Service line ***. All our complaint portals can be found on our website. This line is attended by 5 persons so your call will not go into some large pool of queries, but will be speedily escalated in terms of urgency.
Yours sincerely
Isalina Barreto