PK
Pabalelo K

1 reviews | Active since Sept 2013

13 Nov 2020, 12:21

Cosmopolitan don't Care Attitude

@Cosmopolitan Tshwane, I have been experiencing issue with the gate that I report to clientcare and you never acknowledge the email because you don't care as long as you received the money from the bank. All you do is to rush to finish the work and move on so that you can frustrate your client. The gap between the tile and kitchen door is too big in a way that I can fit my hands underneath the door, thing like rats will have easy access to the house. ect. I reported it and I was shown the middle finger. I have been reporting a gate and all I get is lie after lie promising to fix it. your guys will promise to fix and that's the last time I ever saw them. i called them more than 10 times and now I get ignored

Dirty debris was left Loffelstein wall without bothering to clean it.

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Replies (3)
Cosmopolitan Projects
Cosmopolitan Projects's reply13 Nov 2020, 14:36
Official
Good afternoon Pabalelo M 

I have taken note of your complaint. 

Regarding your gate,  i immediately sent a mail to the contractors to give me feedback on your gate to which they responded this morning and apparently the work was done but our people on site were going back to check and give me feedback. 
I do apologise for not responding immediately as I had actually sent a mail after hours yesterday to the contractors to enquire what was going on in order to let you know.  

I will revert back to you shortly as i have followed up on your issues. 

Thank you and kind regards
Mechelle M
PK
Pabalelo K's update13 Nov 2020, 15:30
Reviewer Update
Hi Mechelle,

The guy came twice to check and the confirm that there is too much concrete on the gate track. They did try to use the grinder to remove the concrete and they promised to bring a bigger grinder on Monday to make smooth to open.

Thanks to Tumi for always being there to assist even after hours. Thank you again Mechelle.
Cosmopolitan Projects
Cosmopolitan Projects's reply13 Nov 2020, 15:39
Official
Good afternoon Pabalelo M

Thank you for taking my call. 

I am happy to hear that this was solved and that you have confirmed you are satisfied. 

We are now closing this case. 

Kind regards

Mechelle Miles