TD
Thobeka D
1 reviews | Active since Feb 2020
24 Feb 2020, 13:52
Cosmopolitan does not care about communities they sell houses to
It’s been less than a year since I moved into a house I bought from Cosmopolitan. They refuse to fix most of the things we report. After flooding, streets are in shambles. The soil outside my gate got eroded into the drain and they said it’s not their responsibility when I asked them to fix the issue, before I pave.
It’s the 9th month since I moved in and the garage door wheels/rings broke. The manager said that shouldn’t be the case as it’s not yet a year, since I moved in. Afterwards I was sent a message to say it’s not their responsibility. I just reported the garage door issue, as a result...
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Replies (3)
Cosmopolitan Projects's replyOfficial
24 Feb 2020, 17:24Dear Thobeka D
Unfortunately soil erosion from the heavy rains, we experienced over the past two weeks, affected residents throughout Gauteng.
This will remain you landscaping responsibility to you as home owner.
I recall the complaint regards the garage door via our whatsapp. Clearly per our client education the garage door does not fall within any of our warranties. We have no idea on the wear and tear the door may have been subjected to over the last nine months.
We can send a specialist to give his opition how the garage door came to "break". Kindly note this does not create expectation that we will repair or assist should it come to light it was user damage.
I will be in touch with you within 48 hours in this matter.
Kind regards
Isalina Barreto
Unfortunately soil erosion from the heavy rains, we experienced over the past two weeks, affected residents throughout Gauteng.
This will remain you landscaping responsibility to you as home owner.
I recall the complaint regards the garage door via our whatsapp. Clearly per our client education the garage door does not fall within any of our warranties. We have no idea on the wear and tear the door may have been subjected to over the last nine months.
We can send a specialist to give his opition how the garage door came to "break". Kindly note this does not create expectation that we will repair or assist should it come to light it was user damage.
I will be in touch with you within 48 hours in this matter.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply24 Feb 2020, 17:24
Official
Dear Thobeka D
Unfortunately soil erosion from the heavy rains, we experienced over the past two weeks, affected residents throughout Gauteng.
This will remain you landscaping responsibility to you as home owner.
I recall the complaint regards the garage door via our whatsapp. Clearly per our client education the garage door does not fall within any of our warranties. We have no idea on the wear and tear the door may have been subjected to over the last nine months.
We can send a specialist to give his opition how the garage door came to "break". Kindly note this does not create expectation that we will repair or assist should it come to light it was user damage.
I will be in touch with you within 48 hours in this matter.
Kind regards
Isalina Barreto
Unfortunately soil erosion from the heavy rains, we experienced over the past two weeks, affected residents throughout Gauteng.
This will remain you landscaping responsibility to you as home owner.
I recall the complaint regards the garage door via our whatsapp. Clearly per our client education the garage door does not fall within any of our warranties. We have no idea on the wear and tear the door may have been subjected to over the last nine months.
We can send a specialist to give his opition how the garage door came to "break". Kindly note this does not create expectation that we will repair or assist should it come to light it was user damage.
I will be in touch with you within 48 hours in this matter.
Kind regards
Isalina Barreto
TD
Thobeka D's updateReviewer Update
27 Feb 2020, 13:26If it's not going to be fixed send no-one then. By the way that's not what Jackson said. He said it should be fixed by you guys, since I haven't been there a year. What would I be doing to the door to break it when it's supposed to make sure my car and belongings are safe in there???
TD
Thobeka D's update27 Feb 2020, 13:26
Reviewer Update
If it's not going to be fixed send no-one then. By the way that's not what Jackson said. He said it should be fixed by you guys, since I haven't been there a year. What would I be doing to the door to break it when it's supposed to make sure my car and belongings are safe in there???
Cosmopolitan Projects's replyOfficial
02 Mar 2020, 13:25Dear Thobeka D
I have correctedt our Jackson, to be very clear non warranty items.
I fear in wanting to be of assistance, he incorrectly created an expectation that we would repair.
I have emailed your signed and accepted Home Owner's Information Letter, signed by you July 2018.
This gives clear indication of what items fall within our warrantly repairs and what will immediately become the homeowner's responsibility.
This information can also be found on our website.
We confirm that we close our file in relation to this complaint.
Kind regards
Isalina Barreto
I have correctedt our Jackson, to be very clear non warranty items.
I fear in wanting to be of assistance, he incorrectly created an expectation that we would repair.
I have emailed your signed and accepted Home Owner's Information Letter, signed by you July 2018.
This gives clear indication of what items fall within our warrantly repairs and what will immediately become the homeowner's responsibility.
This information can also be found on our website.
We confirm that we close our file in relation to this complaint.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply02 Mar 2020, 13:25
Official
Dear Thobeka D
I have correctedt our Jackson, to be very clear non warranty items.
I fear in wanting to be of assistance, he incorrectly created an expectation that we would repair.
I have emailed your signed and accepted Home Owner's Information Letter, signed by you July 2018.
This gives clear indication of what items fall within our warrantly repairs and what will immediately become the homeowner's responsibility.
This information can also be found on our website.
We confirm that we close our file in relation to this complaint.
Kind regards
Isalina Barreto
I have correctedt our Jackson, to be very clear non warranty items.
I fear in wanting to be of assistance, he incorrectly created an expectation that we would repair.
I have emailed your signed and accepted Home Owner's Information Letter, signed by you July 2018.
This gives clear indication of what items fall within our warrantly repairs and what will immediately become the homeowner's responsibility.
This information can also be found on our website.
We confirm that we close our file in relation to this complaint.
Kind regards
Isalina Barreto