1 reviews | Active since Dec 2018
Cosmopolitan Bond Houses
I have just got a new bond house In Savanna city with Cosmopolitan however I’m not happy at all. This infirior quality house is hardly 8 months and it has cracks everywhere the geyser is not working the main switch trips every 5 minutes, tile roof leaking, trap door gets moved by minor winds , windows are a disaster whenever there’s wind all windows are unstable the dust comes in this so called “house”... the problems I am facing are just too much to bear I have called them several times spoke to different consultants sent emails and even went to their offices as they advised me , they said it’s their policy for me to send my complains on an emergency sheet of which I did as asked it’s more than a week now and the lady by the name of Xolile advised she will call back and I am still awaiting her call, nothing has been done no one has attended to my complains I have a new born baby in the house how does one survive without electricity??? Yet we paying for this house anyone who wants to buy a house with cosmopolitan I wouldn’t advice them not too because their services are terrible.
i will check where your emergency complaint is in the system.
I assume your do have electricity, however something is causing the tripping of the main swithc.
I will contact you by 10 am with the action to be taken today.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
i will check where your emergency complaint is in the system.
I assume your do have electricity, however something is causing the tripping of the main swithc.
I will contact you by 10 am with the action to be taken today.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
Our log for ref: 544.2281 SAV
I have not been able to reach your today on your cell numbers (left voicemails). I have managed to speak to your partner. He told me I must speak to you .
We have received your emergency complaint on Friday 7th December.
It is logged in the system for urgent attention. Our turnaround is 72 hours. While this is an emergency, I understand the power is tripping. It is not that you are without power at all. Since you have lived in the house since March this year, I expect there may be some change that is causing this. Our electricians are aware and we expect you to be attended late today/tomorrow.
Your house is on our inspections time table for remedial work to be carried out on cracks for early next year. We will then look at the gaps between windows and frames as well as trap door issues for dust.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log for ref: 544.2281 SAV
I have not been able to reach your today on your cell numbers (left voicemails). I have managed to speak to your partner. He told me I must speak to you .
We have received your emergency complaint on Friday 7th December.
It is logged in the system for urgent attention. Our turnaround is 72 hours. While this is an emergency, I understand the power is tripping. It is not that you are without power at all. Since you have lived in the house since March this year, I expect there may be some change that is causing this. Our electricians are aware and we expect you to be attended late today/tomorrow.
Your house is on our inspections time table for remedial work to be carried out on cracks for early next year. We will then look at the gaps between windows and frames as well as trap door issues for dust.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log for ref: 544.2281 SAV
As discussed our electrician was in attendance today. You power has stopped tripping.
I will check in with you tomorrow that this is still in order that we can then close on this.
Regards dust entering via the trap door and windows, I have booked this for inspection in 3rd week January. Unfortunately our contractors close in two days. This will not give us sufficient time to address possible solutions.
You have agreed to this suggestion as your main concern of power has been resolved.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log for ref: 544.2281 SAV
As discussed our electrician was in attendance today. You power has stopped tripping.
I will check in with you tomorrow that this is still in order that we can then close on this.
Regards dust entering via the trap door and windows, I have booked this for inspection in 3rd week January. Unfortunately our contractors close in two days. This will not give us sufficient time to address possible solutions.
You have agreed to this suggestion as your main concern of power has been resolved.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management