ET
Emelda T
1 reviews | Active since Aug 2019
06 Aug 2019, 08:52
COSMO OUTSTANDING MUNICIPALITY BILLS
Cosmopolitan treats clients like ****, I moved in to a new house in Sky City on 6 May 2019 there was an outstanding bill for water placed on my gate that they did not pay I have emailed municipality statement so many times and I was told it will be paid . on 26 July 2019 until now my electricity has been cut because Cosmo did not pay their outstanding bills I am only getting rude responses from the cosmo team, my stand 1139 Sky City , I am very upset and Very disappointed , Cosmo is a very big company not expecting this treatment in a big company... I need this mess to be resolved today before end of business.
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Replies (2)0
Replies (2)
Cosmopolitan Projects's replyOfficial
06 Aug 2019, 11:35Dear Emelda T
RE: 1139 Water
Per the emails you are part of this morning.
We are trying to resolve your reconnection. Per the mails all the billings done by council are incorrect.
On 9th July, council did do the necessary adjustments to a large extent.
I cannot understand why you have been blocked on power.
As you are aware I have requested the final corretions needed on the account as well as the unblock.
I am trying to reach the relevant persons on the phone as well to escalate.
I will call you as soon as I make contact with the decision makers at council who can recitify the situation.
Kind regards
Isalina Barreto
RE: 1139 Water
Per the emails you are part of this morning.
We are trying to resolve your reconnection. Per the mails all the billings done by council are incorrect.
On 9th July, council did do the necessary adjustments to a large extent.
I cannot understand why you have been blocked on power.
As you are aware I have requested the final corretions needed on the account as well as the unblock.
I am trying to reach the relevant persons on the phone as well to escalate.
I will call you as soon as I make contact with the decision makers at council who can recitify the situation.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply06 Aug 2019, 11:35
Official
Dear Emelda T
RE: 1139 Water
Per the emails you are part of this morning.
We are trying to resolve your reconnection. Per the mails all the billings done by council are incorrect.
On 9th July, council did do the necessary adjustments to a large extent.
I cannot understand why you have been blocked on power.
As you are aware I have requested the final corretions needed on the account as well as the unblock.
I am trying to reach the relevant persons on the phone as well to escalate.
I will call you as soon as I make contact with the decision makers at council who can recitify the situation.
Kind regards
Isalina Barreto
RE: 1139 Water
Per the emails you are part of this morning.
We are trying to resolve your reconnection. Per the mails all the billings done by council are incorrect.
On 9th July, council did do the necessary adjustments to a large extent.
I cannot understand why you have been blocked on power.
As you are aware I have requested the final corretions needed on the account as well as the unblock.
I am trying to reach the relevant persons on the phone as well to escalate.
I will call you as soon as I make contact with the decision makers at council who can recitify the situation.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
29 Aug 2019, 10:12Dear Emelda T
RE: 1139 Watervalspruit
We are happy to advise that this was a council error that you were disconnected on power. Your power was restored the very same day.
Subsequent you billing has been adjusted and errors corrected on the billing system at council for the next bill run next week.
You have been put on the confirmatory emails between ourselves and council.
Kindly note we close our file in this regard.
Please contact us direct is needs be on ***.
KInd regards
Isalina Barreto
RE: 1139 Watervalspruit
We are happy to advise that this was a council error that you were disconnected on power. Your power was restored the very same day.
Subsequent you billing has been adjusted and errors corrected on the billing system at council for the next bill run next week.
You have been put on the confirmatory emails between ourselves and council.
Kindly note we close our file in this regard.
Please contact us direct is needs be on ***.
KInd regards
Isalina Barreto
Cosmopolitan Projects's reply29 Aug 2019, 10:12
Official
Dear Emelda T
RE: 1139 Watervalspruit
We are happy to advise that this was a council error that you were disconnected on power. Your power was restored the very same day.
Subsequent you billing has been adjusted and errors corrected on the billing system at council for the next bill run next week.
You have been put on the confirmatory emails between ourselves and council.
Kindly note we close our file in this regard.
Please contact us direct is needs be on ***.
KInd regards
Isalina Barreto
RE: 1139 Watervalspruit
We are happy to advise that this was a council error that you were disconnected on power. Your power was restored the very same day.
Subsequent you billing has been adjusted and errors corrected on the billing system at council for the next bill run next week.
You have been put on the confirmatory emails between ourselves and council.
Kindly note we close our file in this regard.
Please contact us direct is needs be on ***.
KInd regards
Isalina Barreto