1 reviews | Active since Jan 2023
Cosmo horrible service!!!
I bought a house with Cosmo projects last year around May/June, a brand new house at that but the amount of problems I’ve had with this house are equivalent to a house that’s been built over 10years ago and my biggest concern is the fact that Cosmo is not even being helpful at all.
I’ve logged about 4 calls on cracks I have on my stove top and nobody has contacted me or responded to my complaints, every time I give them a call they tell me that a guy by the name Jan will call me and they give me a reference but nothing gets done. My warranty ends in May which is a few weeks away meaning I will not get any assistance if we reach the month of May. I have been logging these calls since late last year and I’m not getting any assistance. I don’t know where else to report these guys! Please help!!!! This stove even releases steam when we use the oven and that is a hazard. That issue was reported and they came to “fix” but the stove still does the same thing. I got tired and finally made a decision that I will not be using the oven anymore.
Unfortunately we are not able to reach you.
I expect you have reverted to Hello Peter after contacting our office line with redirect for emergencies since we are closed for the Easter weekend.
Only extreme emergencies are attended over such breaks (serious leaks, no water or no power - not if council or loadshedding related)
This is an open job card for "after move in repairs) ( Retention in process) which we would not attend over the Easter break since our teams are also on Easter break.
We are in all back at work tomorrow and I will take up direct and call you tomorrow morning again.
Kind regards
Isalina Barreto.
Unfortunately we are not able to reach you.
I expect you have reverted to Hello Peter after contacting our office line with redirect for emergencies since we are closed for the Easter weekend.
Only extreme emergencies are attended over such breaks (serious leaks, no water or no power - not if council or loadshedding related)
This is an open job card for "after move in repairs) ( Retention in process) which we would not attend over the Easter break since our teams are also on Easter break.
We are in all back at work tomorrow and I will take up direct and call you tomorrow morning again.
Kind regards
Isalina Barreto.
I did not receive any missed calls from you guys. I do understand that you guys were on Easter holidays but my complaints have been ongoing waaaay before the Easter weekend. The only reason the complaint was written over the Easter was because that’s the only time I had available to write a complaint about all the events that occurred.
You told me you were back at the office today but I did not receive any communication from you guys yet again. This is honestly not fair considering that our warranty will be ending soon and I feel like this is being dragged so that our warranty falls away. Since last year Mam?? That is not right.
I did not receive any missed calls from you guys. I do understand that you guys were on Easter holidays but my complaints have been ongoing waaaay before the Easter weekend. The only reason the complaint was written over the Easter was because that’s the only time I had available to write a complaint about all the events that occurred.
You told me you were back at the office today but I did not receive any communication from you guys yet again. This is honestly not fair considering that our warranty will be ending soon and I feel like this is being dragged so that our warranty falls away. Since last year Mam?? That is not right.