JM
Justice M
1 reviews | Active since Mar 2021
10 Mar 2021, 13:44
Complain
Good day hello Peter I am looking for help regarding to poor service for cosmopolitan projec for lotus gardens central Park. I started the process of buying house on January 2020 with cosmopolitan projec at central Park lotus gardens and I got a house on February which I moved in on 29 February 2020.
Around March I hard a challenges with the house cracks which I reported with them and they attended the call after 4 months due to Covid-19 challenges and patch those crack with silicon which I thought the problem will be solved and the cracks are back now exactly were the patch with silicone.
On the 26 February 2021 I hard a challenges again for a linking from the roof to main bedroom which I also reported to them, after two weeks reported to them they said my warranty has been expired which I don't understand why cause I moved in on February and they said I signed the happy later on the second of February which might be true but the key I got them on the 27 of February 2020.
So hello Peter I need your help regarding to this matter, I am not happy at all cause this company is really taking an advantage to me, now some of tiles for the roof is moving which it supposed not be happy for the house that does not have a year.
I will really appreciate if you can can able to help so that they stop not doing the quality job to other clients, every one are crying with comsmo project poor services.
Please hello Peter I really need your is too early to complain with something wrong in the house. My house no is 187 Mothobodi street, lotus gardens central Park,Pretoria. Below sms is the reply from cosmopolitan projec after waiting for two weeks, sms as follows. *** Job completed. Should you not be satisfied, please send an e-mail to *** and include your stand number, development name and reference number. This sms really hurt me.
Regards Justice masiwanyise
Helpful (0)
Replies (4)0
Replies (4)
Cosmopolitan Projects's replyOfficial
10 Mar 2021, 14:05Good afternoon Justice M
Our ref: 187.2 Lotus gardens
I have taken note of your complaint and will call your shortly .
I understand your gripe about the sms for which we do apologise as it was automatically generated and should not have been sent to you. That was a mistake and therefore apologise for that.
You will receive a call from me shortly in order to resolve your complaint.
Kind regards
Mechelle Miles
Our ref: 187.2 Lotus gardens
I have taken note of your complaint and will call your shortly .
I understand your gripe about the sms for which we do apologise as it was automatically generated and should not have been sent to you. That was a mistake and therefore apologise for that.
You will receive a call from me shortly in order to resolve your complaint.
Kind regards
Mechelle Miles
Cosmopolitan Projects's reply10 Mar 2021, 14:05
Official
Good afternoon Justice M
Our ref: 187.2 Lotus gardens
I have taken note of your complaint and will call your shortly .
I understand your gripe about the sms for which we do apologise as it was automatically generated and should not have been sent to you. That was a mistake and therefore apologise for that.
You will receive a call from me shortly in order to resolve your complaint.
Kind regards
Mechelle Miles
Our ref: 187.2 Lotus gardens
I have taken note of your complaint and will call your shortly .
I understand your gripe about the sms for which we do apologise as it was automatically generated and should not have been sent to you. That was a mistake and therefore apologise for that.
You will receive a call from me shortly in order to resolve your complaint.
Kind regards
Mechelle Miles
JM
Justice M's updateReviewer Update
03 May 2021, 14:20Good day hello Peter
I would like to thank you for your assistance regarding to my complain with cosmopolitan project even though the problem is not yet resolved.
Cosmopolitan sent the guys to fixed the roof which they came and noticed lot of mistakes which they tried all their best to fix it but they failed to fixed the damage that is inside the house.
Now cause the cause of the whole problem was caused by the rain and roof tiles end up moving which cause the linking through the roof, ceiling, into the house. Cosmopolitan send the their inspector to come and look at everything that is a problem including the cracks that is all over each any every corners of the house and this inspector wrote a report and said is house owner responsibility.
Remember the house was cracked before which I reported the problem on March 2020 and they came and patch those cracks with selicone while the house built by breaks and cement. Those cracks never last and I report them again including this roofing problem and said is house owner responsibility.
I just wanted to know their house when they settled they have to crack is normal? I am so disappointed about this cosmopolitan project including this *********** inspector who failed to take his responsibility to be honest and fixed what is wrong.
I just started to wondering how this house pass the requirements. I really regret to make a relationship with this company, I will appreciate if u can able to assist or refer me where I can get help.
The following email is my email their email response after my email that I sent to them as follows.
Good day
To whom it concerns
I would like to thank you for the inspector that visited my place recarding to the below problem.I am not understand section 4 why it should be the homeowner responsibility to fixed the problem while the problem caused by the roof tiles that were moving and started to linking?The other things is the cracks on section on the feedback report that you said is also my responsibility as a house owner to deal with it, which is you said the house was settled that is why there is a cracked all over.I don't understand why you do have an inspector who is *********** who even see the problem and does not stand for his responsibility. This things it really annoying.when the house is settled it must cracked? But if did not do it right I think it might cracks like my house. If the house is settled do u have to patch the cracks with silecon if the answer is yes you will agree with me that your inspector he is *********** cause some of the cracks were patched with silicone and u built the house with cement does not make sense to me.I am so regret to buy this house under the irresponsible company like cosmopolitan project, I reported that problem on 26 February 2021 while I was still under warranty but still the problem is still not resolved.So I gave you 2 working days to come into my house and do the right things or i will take this matter to the third party.i hope u will also explain to them how this things u called house how they pass requirements . Do not hesitate to contact me on ***, *** or email me to ***. Note that I am giving you 2 working days to give me something that has a sense Regards Justice Masiwanyise
Their response as follows
Good day Thank you for your enquiry. You can contact the NHBRC, as they are an independent organisation to look into your query.
Really, do I have to contact the NHBRC or cosmopolitan project must come and fix their poor work.
Regards
I would like to thank you for your assistance regarding to my complain with cosmopolitan project even though the problem is not yet resolved.
Cosmopolitan sent the guys to fixed the roof which they came and noticed lot of mistakes which they tried all their best to fix it but they failed to fixed the damage that is inside the house.
Now cause the cause of the whole problem was caused by the rain and roof tiles end up moving which cause the linking through the roof, ceiling, into the house. Cosmopolitan send the their inspector to come and look at everything that is a problem including the cracks that is all over each any every corners of the house and this inspector wrote a report and said is house owner responsibility.
Remember the house was cracked before which I reported the problem on March 2020 and they came and patch those cracks with selicone while the house built by breaks and cement. Those cracks never last and I report them again including this roofing problem and said is house owner responsibility.
I just wanted to know their house when they settled they have to crack is normal? I am so disappointed about this cosmopolitan project including this *********** inspector who failed to take his responsibility to be honest and fixed what is wrong.
I just started to wondering how this house pass the requirements. I really regret to make a relationship with this company, I will appreciate if u can able to assist or refer me where I can get help.
The following email is my email their email response after my email that I sent to them as follows.
Good day
To whom it concerns
I would like to thank you for the inspector that visited my place recarding to the below problem.I am not understand section 4 why it should be the homeowner responsibility to fixed the problem while the problem caused by the roof tiles that were moving and started to linking?The other things is the cracks on section on the feedback report that you said is also my responsibility as a house owner to deal with it, which is you said the house was settled that is why there is a cracked all over.I don't understand why you do have an inspector who is *********** who even see the problem and does not stand for his responsibility. This things it really annoying.when the house is settled it must cracked? But if did not do it right I think it might cracks like my house. If the house is settled do u have to patch the cracks with silecon if the answer is yes you will agree with me that your inspector he is *********** cause some of the cracks were patched with silicone and u built the house with cement does not make sense to me.I am so regret to buy this house under the irresponsible company like cosmopolitan project, I reported that problem on 26 February 2021 while I was still under warranty but still the problem is still not resolved.So I gave you 2 working days to come into my house and do the right things or i will take this matter to the third party.i hope u will also explain to them how this things u called house how they pass requirements . Do not hesitate to contact me on ***, *** or email me to ***. Note that I am giving you 2 working days to give me something that has a sense Regards Justice Masiwanyise
Their response as follows
Good day Thank you for your enquiry. You can contact the NHBRC, as they are an independent organisation to look into your query.
Really, do I have to contact the NHBRC or cosmopolitan project must come and fix their poor work.
Regards
JM
Justice M's update03 May 2021, 14:20
Reviewer Update
Good day hello Peter
I would like to thank you for your assistance regarding to my complain with cosmopolitan project even though the problem is not yet resolved.
Cosmopolitan sent the guys to fixed the roof which they came and noticed lot of mistakes which they tried all their best to fix it but they failed to fixed the damage that is inside the house.
Now cause the cause of the whole problem was caused by the rain and roof tiles end up moving which cause the linking through the roof, ceiling, into the house. Cosmopolitan send the their inspector to come and look at everything that is a problem including the cracks that is all over each any every corners of the house and this inspector wrote a report and said is house owner responsibility.
Remember the house was cracked before which I reported the problem on March 2020 and they came and patch those cracks with selicone while the house built by breaks and cement. Those cracks never last and I report them again including this roofing problem and said is house owner responsibility.
I just wanted to know their house when they settled they have to crack is normal? I am so disappointed about this cosmopolitan project including this *********** inspector who failed to take his responsibility to be honest and fixed what is wrong.
I just started to wondering how this house pass the requirements. I really regret to make a relationship with this company, I will appreciate if u can able to assist or refer me where I can get help.
The following email is my email their email response after my email that I sent to them as follows.
Good day
To whom it concerns
I would like to thank you for the inspector that visited my place recarding to the below problem.I am not understand section 4 why it should be the homeowner responsibility to fixed the problem while the problem caused by the roof tiles that were moving and started to linking?The other things is the cracks on section on the feedback report that you said is also my responsibility as a house owner to deal with it, which is you said the house was settled that is why there is a cracked all over.I don't understand why you do have an inspector who is *********** who even see the problem and does not stand for his responsibility. This things it really annoying.when the house is settled it must cracked? But if did not do it right I think it might cracks like my house. If the house is settled do u have to patch the cracks with silecon if the answer is yes you will agree with me that your inspector he is *********** cause some of the cracks were patched with silicone and u built the house with cement does not make sense to me.I am so regret to buy this house under the irresponsible company like cosmopolitan project, I reported that problem on 26 February 2021 while I was still under warranty but still the problem is still not resolved.So I gave you 2 working days to come into my house and do the right things or i will take this matter to the third party.i hope u will also explain to them how this things u called house how they pass requirements . Do not hesitate to contact me on ***, *** or email me to ***. Note that I am giving you 2 working days to give me something that has a sense Regards Justice Masiwanyise
Their response as follows
Good day Thank you for your enquiry. You can contact the NHBRC, as they are an independent organisation to look into your query.
Really, do I have to contact the NHBRC or cosmopolitan project must come and fix their poor work.
Regards
I would like to thank you for your assistance regarding to my complain with cosmopolitan project even though the problem is not yet resolved.
Cosmopolitan sent the guys to fixed the roof which they came and noticed lot of mistakes which they tried all their best to fix it but they failed to fixed the damage that is inside the house.
Now cause the cause of the whole problem was caused by the rain and roof tiles end up moving which cause the linking through the roof, ceiling, into the house. Cosmopolitan send the their inspector to come and look at everything that is a problem including the cracks that is all over each any every corners of the house and this inspector wrote a report and said is house owner responsibility.
Remember the house was cracked before which I reported the problem on March 2020 and they came and patch those cracks with selicone while the house built by breaks and cement. Those cracks never last and I report them again including this roofing problem and said is house owner responsibility.
I just wanted to know their house when they settled they have to crack is normal? I am so disappointed about this cosmopolitan project including this *********** inspector who failed to take his responsibility to be honest and fixed what is wrong.
I just started to wondering how this house pass the requirements. I really regret to make a relationship with this company, I will appreciate if u can able to assist or refer me where I can get help.
The following email is my email their email response after my email that I sent to them as follows.
Good day
To whom it concerns
I would like to thank you for the inspector that visited my place recarding to the below problem.I am not understand section 4 why it should be the homeowner responsibility to fixed the problem while the problem caused by the roof tiles that were moving and started to linking?The other things is the cracks on section on the feedback report that you said is also my responsibility as a house owner to deal with it, which is you said the house was settled that is why there is a cracked all over.I don't understand why you do have an inspector who is *********** who even see the problem and does not stand for his responsibility. This things it really annoying.when the house is settled it must cracked? But if did not do it right I think it might cracks like my house. If the house is settled do u have to patch the cracks with silecon if the answer is yes you will agree with me that your inspector he is *********** cause some of the cracks were patched with silicone and u built the house with cement does not make sense to me.I am so regret to buy this house under the irresponsible company like cosmopolitan project, I reported that problem on 26 February 2021 while I was still under warranty but still the problem is still not resolved.So I gave you 2 working days to come into my house and do the right things or i will take this matter to the third party.i hope u will also explain to them how this things u called house how they pass requirements . Do not hesitate to contact me on ***, *** or email me to ***. Note that I am giving you 2 working days to give me something that has a sense Regards Justice Masiwanyise
Their response as follows
Good day Thank you for your enquiry. You can contact the NHBRC, as they are an independent organisation to look into your query.
Really, do I have to contact the NHBRC or cosmopolitan project must come and fix their poor work.
Regards
Cosmopolitan Projects's replyOfficial
03 May 2021, 15:12Good afternoon Justice M
Our Ref: 187.2 Lotus gardens
We acknowledge receipt of your complaint.
We send out qualified inspectors who have building experience and after they have done an inspection they then send out a report based on their findings.
You are not satisfied with the report and therefore it has been suggested to you that you get the NHBRC involved as they are a non-biased 3rd party who can mediate the case.
I close this post as we do not use Hello Peter as our Client Service platform.
Regards
Mechelle Miles
Our Ref: 187.2 Lotus gardens
We acknowledge receipt of your complaint.
We send out qualified inspectors who have building experience and after they have done an inspection they then send out a report based on their findings.
You are not satisfied with the report and therefore it has been suggested to you that you get the NHBRC involved as they are a non-biased 3rd party who can mediate the case.
I close this post as we do not use Hello Peter as our Client Service platform.
Regards
Mechelle Miles
Cosmopolitan Projects's reply03 May 2021, 15:12
Official
Good afternoon Justice M
Our Ref: 187.2 Lotus gardens
We acknowledge receipt of your complaint.
We send out qualified inspectors who have building experience and after they have done an inspection they then send out a report based on their findings.
You are not satisfied with the report and therefore it has been suggested to you that you get the NHBRC involved as they are a non-biased 3rd party who can mediate the case.
I close this post as we do not use Hello Peter as our Client Service platform.
Regards
Mechelle Miles
Our Ref: 187.2 Lotus gardens
We acknowledge receipt of your complaint.
We send out qualified inspectors who have building experience and after they have done an inspection they then send out a report based on their findings.
You are not satisfied with the report and therefore it has been suggested to you that you get the NHBRC involved as they are a non-biased 3rd party who can mediate the case.
I close this post as we do not use Hello Peter as our Client Service platform.
Regards
Mechelle Miles
JM
Justice M's updateReviewer Update
03 May 2021, 17:33U meant qualified inspector who believes that the house when is settled must cracks. That is not a qualified inspector I don't even know how I can call him. But from your bottom of your heart u know your company is not good at all.
JM
Justice M's update03 May 2021, 17:33
Reviewer Update
U meant qualified inspector who believes that the house when is settled must cracks. That is not a qualified inspector I don't even know how I can call him. But from your bottom of your heart u know your company is not good at all.