Communication breakdown

Communication breakdown

This guys their communication is not good I called them complaining about my roof and I told them is not the roof I wanted And the guy said I can cancel but first he will try and get me what I wanted I agreed, He never got back to me Instead another guy called me and we talked and I ended up agreeing that I will take the house as it is. And we agreed and I requested for keys as I wanted to do the kitchen unit and wadrobe that was 2 weeks back. And he said he will send an email and I will get my keys. Now today when I called to request for keys They told me the house was canceled and given to someone else.