1 reviews | Active since Nov 2016

03 Apr 2018, 14:56

Cheap material and weak houses

I am not happy with service of this company. Bought a house and enhanced the house, now because of the low cost material they use when building these houses, I have to now rework my house. Added tiles now have to re-tile one of the bathrooms because their baths break, I have 60 people in my area experience the same issue. This one of the issues I have encountered, they send people to come and assist with maintenance, but these people don't do a good job, when fixing all these issues. Meaning you have to expect them to come back and fix them again in the next few months.

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Replies (6)
Cosmopolitan Projects
Cosmopolitan Projects's reply03 Apr 2018, 15:50
Official

Dear Client

I have not managed to pick you up on our database. I have sent you a email per details on Hallo Peter so that we can connect.

We have recently implemented a task team and a quality control division to address your type of problem. I am sure we will be able to resolve.

You can also call me direct at our office ***.

Kind regards

Isalina Barreto

Manager: Client Service & Brand Management

Cosmopolitan Projects
Cosmopolitan Projects's reply03 Apr 2018, 15:50
Official

Dear Client

I have not managed to pick you up on our database. I have sent you a email per details on Hallo Peter so that we can connect.

We have recently implemented a task team and a quality control division to address your type of problem. I am sure we will be able to resolve.

You can also call me direct at our office ***.

Kind regards

Isalina Barreto

Manager: Client Service & Brand Management

Cosmopolitan Projects
Cosmopolitan Projects's reply14 May 2018, 13:26
Official

Good morning Mr Litshane

Please call me, I have not been able to make contact with you to finalize an appointment with you for our Project Management to inspect your house.

Kindly respond to email sent 4 April for appointment or call me on ***.

Thank you

Isalina

Cosmopolitan Projects
Cosmopolitan Projects's reply14 May 2018, 13:40
Official

Good Afternoon Mr LItshane

I have confirmed via our Project Management that they did reach you direct and repairs have been done.

Kindly confirm you are happy with the works done.

Kind regards

Isalina

Cosmopolitan Projects
Cosmopolitan Projects's reply11 Jun 2018, 11:00
Official

Good day Mr Litshane

Per our discussions

Subsequent to the works done, our quality control has done an inspection and report which our Project Management will review this Friday.

I will contact your early next week to discuss the way forward.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

Cosmopolitan Projects
Cosmopolitan Projects's reply26 Feb 2019, 16:06
Official
Dear Mr Litshane

Our remedial work was finalized last June. We have had no further complaint at this time regards the work done.

We close our file in this matter.

Please contact me direct in the furture should you require, ***.

Kind regards
Isalina Barreto