LM
Lesego M
1 reviews | Active since Dec 2013
21 Jan 2019, 12:37
BUY A HOUSE WITH COSMO AT YOUR OWN PERIL
On the 27th July 2018 I took occupation of my house for Sky City, and all was good and well until I started receiving monthly municipal bills of an average of R2000 a month October. I paid the bills thinking that the issue would be sorted out as I realised that the house is not yet registered with the municipality as a residential dwelling but rather a vacant land.
On January the 7th I tried I started sending emails to Isalina at ********** to be helped with this issue as advised by the staff at Cosmo. It has now been 14 days since and a number oof emails later and I still have no idea as to what to do next and I keep on overpaying on my rates.
The services is horrible and I have advised ALL my friends who were looking at buying from Cosmo to do so at their own peril!!!!
Helpful (0)
Replies (4)0
Replies (4)
Cosmopolitan Projects's replyOfficial
21 Jan 2019, 16:09Dear Client
Our ref: 33 Wat
Unfortunately we are receiving hundreds of emails a week from clients unhappy with their council accounts. Many of these clients are also attending our office with their accounts.
Please appreciate, this is not a Cosmo responsibility. We cannot control, access or amend any account at the local municipality.
Council requested us to assist with the overload of queries until their systems are updated correct (expected end Feb 2019). We in good faith agreed, only to have created the incorrect impression that we are some how linked to council and responsible to resolve your account query. In fact our clients are now standard demanding we resolve their accounts.
We cannot do this effectively as we have no insights to council systems.
This is not our expertise and therefor we can see our clients are getting frustrated, misguidedly at us.
We must therefor refer you back to your council.
For you to be correctly assisted and account corrected in "real time" you must attend at council, in person. It is a sad fact that it is time consuming and frustrating to stand in line to be attended at council, but the reality for all property owners.
I will respond on your email with council contact details and their client service so that you can attend at council for further assistance.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Our ref: 33 Wat
Unfortunately we are receiving hundreds of emails a week from clients unhappy with their council accounts. Many of these clients are also attending our office with their accounts.
Please appreciate, this is not a Cosmo responsibility. We cannot control, access or amend any account at the local municipality.
Council requested us to assist with the overload of queries until their systems are updated correct (expected end Feb 2019). We in good faith agreed, only to have created the incorrect impression that we are some how linked to council and responsible to resolve your account query. In fact our clients are now standard demanding we resolve their accounts.
We cannot do this effectively as we have no insights to council systems.
This is not our expertise and therefor we can see our clients are getting frustrated, misguidedly at us.
We must therefor refer you back to your council.
For you to be correctly assisted and account corrected in "real time" you must attend at council, in person. It is a sad fact that it is time consuming and frustrating to stand in line to be attended at council, but the reality for all property owners.
I will respond on your email with council contact details and their client service so that you can attend at council for further assistance.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Cosmopolitan Projects's reply21 Jan 2019, 16:09
Official
Dear Client
Our ref: 33 Wat
Unfortunately we are receiving hundreds of emails a week from clients unhappy with their council accounts. Many of these clients are also attending our office with their accounts.
Please appreciate, this is not a Cosmo responsibility. We cannot control, access or amend any account at the local municipality.
Council requested us to assist with the overload of queries until their systems are updated correct (expected end Feb 2019). We in good faith agreed, only to have created the incorrect impression that we are some how linked to council and responsible to resolve your account query. In fact our clients are now standard demanding we resolve their accounts.
We cannot do this effectively as we have no insights to council systems.
This is not our expertise and therefor we can see our clients are getting frustrated, misguidedly at us.
We must therefor refer you back to your council.
For you to be correctly assisted and account corrected in "real time" you must attend at council, in person. It is a sad fact that it is time consuming and frustrating to stand in line to be attended at council, but the reality for all property owners.
I will respond on your email with council contact details and their client service so that you can attend at council for further assistance.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Our ref: 33 Wat
Unfortunately we are receiving hundreds of emails a week from clients unhappy with their council accounts. Many of these clients are also attending our office with their accounts.
Please appreciate, this is not a Cosmo responsibility. We cannot control, access or amend any account at the local municipality.
Council requested us to assist with the overload of queries until their systems are updated correct (expected end Feb 2019). We in good faith agreed, only to have created the incorrect impression that we are some how linked to council and responsible to resolve your account query. In fact our clients are now standard demanding we resolve their accounts.
We cannot do this effectively as we have no insights to council systems.
This is not our expertise and therefor we can see our clients are getting frustrated, misguidedly at us.
We must therefor refer you back to your council.
For you to be correctly assisted and account corrected in "real time" you must attend at council, in person. It is a sad fact that it is time consuming and frustrating to stand in line to be attended at council, but the reality for all property owners.
I will respond on your email with council contact details and their client service so that you can attend at council for further assistance.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Cosmopolitan Projects's replyOfficial
22 Jan 2019, 16:04Dear Client
Our ref: 33 Wat
Kindly see email sent. It seems 6 months later you are still being billed vacant land (higher tariff than residential). Unfortunately we cannot assist with the change of this tariff.
Per mail I will get the correct room number at council for you to attend the correct person who can do the correction while you wait.
I will get the correct person at council details tomorrow and call you direct.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Our ref: 33 Wat
Kindly see email sent. It seems 6 months later you are still being billed vacant land (higher tariff than residential). Unfortunately we cannot assist with the change of this tariff.
Per mail I will get the correct room number at council for you to attend the correct person who can do the correction while you wait.
I will get the correct person at council details tomorrow and call you direct.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Cosmopolitan Projects's reply22 Jan 2019, 16:04
Official
Dear Client
Our ref: 33 Wat
Kindly see email sent. It seems 6 months later you are still being billed vacant land (higher tariff than residential). Unfortunately we cannot assist with the change of this tariff.
Per mail I will get the correct room number at council for you to attend the correct person who can do the correction while you wait.
I will get the correct person at council details tomorrow and call you direct.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Our ref: 33 Wat
Kindly see email sent. It seems 6 months later you are still being billed vacant land (higher tariff than residential). Unfortunately we cannot assist with the change of this tariff.
Per mail I will get the correct room number at council for you to attend the correct person who can do the correction while you wait.
I will get the correct person at council details tomorrow and call you direct.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Cosmopolitan Projects's replyOfficial
11 Mar 2019, 15:49Dear Client
Our ref: 33 Wat
We confirm we close our file in this matter.
As discussed, we cannot amend the billings of council.
We are confident that they will amend upon your request.
Kind regards
Isalina Barreto
Our ref: 33 Wat
We confirm we close our file in this matter.
As discussed, we cannot amend the billings of council.
We are confident that they will amend upon your request.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply11 Mar 2019, 15:49
Official
Dear Client
Our ref: 33 Wat
We confirm we close our file in this matter.
As discussed, we cannot amend the billings of council.
We are confident that they will amend upon your request.
Kind regards
Isalina Barreto
Our ref: 33 Wat
We confirm we close our file in this matter.
As discussed, we cannot amend the billings of council.
We are confident that they will amend upon your request.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
26 Mar 2019, 13:05Dear Client
Our ref: 33 Wat
Conclusion:
I have been made aware that you responded to my post above on Facebook. Please note I do not manage queries via Facebook.
We have covered council queries extensively on Hello Peter. It is your responsiblility to ensure your account is corrected at council. Council responsibility/process is given to you in your key hand over pack. Council responsibilty is advised to clients by the conveyancing attorneys. We have an insert on this as well on our web site.
We have covered this issue extensively.
Our ref: 33 Wat
Conclusion:
I have been made aware that you responded to my post above on Facebook. Please note I do not manage queries via Facebook.
We have covered council queries extensively on Hello Peter. It is your responsiblility to ensure your account is corrected at council. Council responsibility/process is given to you in your key hand over pack. Council responsibilty is advised to clients by the conveyancing attorneys. We have an insert on this as well on our web site.
We have covered this issue extensively.
The letter your refer to for change of rates from vacant to residential is the occupancy certificate. This is a document issued by council. They will have it on your account.
I again suggest you to attend at Alberton Muncipality, next door to Alberton City Mall, request to see the manager for Credit Control Residential Rates. Her office is on the ground floor, back offices. Or email your query to ***
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply26 Mar 2019, 13:05
Official
Dear Client
Our ref: 33 Wat
Conclusion:
I have been made aware that you responded to my post above on Facebook. Please note I do not manage queries via Facebook.
We have covered council queries extensively on Hello Peter. It is your responsiblility to ensure your account is corrected at council. Council responsibility/process is given to you in your key hand over pack. Council responsibilty is advised to clients by the conveyancing attorneys. We have an insert on this as well on our web site.
We have covered this issue extensively.
Our ref: 33 Wat
Conclusion:
I have been made aware that you responded to my post above on Facebook. Please note I do not manage queries via Facebook.
We have covered council queries extensively on Hello Peter. It is your responsiblility to ensure your account is corrected at council. Council responsibility/process is given to you in your key hand over pack. Council responsibilty is advised to clients by the conveyancing attorneys. We have an insert on this as well on our web site.
We have covered this issue extensively.
The letter your refer to for change of rates from vacant to residential is the occupancy certificate. This is a document issued by council. They will have it on your account.
I again suggest you to attend at Alberton Muncipality, next door to Alberton City Mall, request to see the manager for Credit Control Residential Rates. Her office is on the ground floor, back offices. Or email your query to ***
Kind regards
Isalina Barreto