KS
Kenneth S

1 reviews | Active since Jan 2017

14 Sept 2018, 14:39

Bad Service_ Issues are not being resolved as promised.

I moved into the house on the 2nd of September 2018, guess what? below are all the issues am experiencing since I moved in and no one is willing to resolve all my issues.

1. Cracked floor tile in the lounge 2. Floor tiles trimming is poor. 3. Kitchen drawers touches Oven when opening and closing. 4. Trapdoor keeps on moving, I think air from outside keeps on moving it. How? I don't know..I think roofing needs to be checked. 5. Municipal rates bill came with balance brought forward of +- R1600 from previous months. Why should I pay for water that I did not use? 6. Taps flat cover plates are loose (for both shower and kitchen), Am not sure if that's how are supposed to be. 7. Water keeps on flowing after flushing the toilet. 8. Toilet flush levers are loose, you have to turn them back after flushing. 9. Bathroom window is broken (I found it like that when I moved in and even now is still not sorted). 10. Grass is installed almost 5 days ago but even now I don't have a tap. How am I going to water the grass? 11. I moved in on the 2nd of September 2018. Even now I do not have a garbage bin. 12. Kitchen security gate becomes a bit difficult for me to lock it. I think it needs to be checked. 13. Stove switch is not properly installed. 14. I did not get all the plugs (Kitchen sink and Basin). 15. Grass is only installed outside (agreement was 200m2). Am expecting some to be installed inside. No action is been taken regarding this so far.

I advise all the people who bought houses there to never sign a happy letter until all the issues are resolved.

Albertsdal Ext 31. House no 4742

0
Replies (8)
Cosmopolitan Projects
Cosmopolitan Projects's reply17 Sept 2018, 08:48
Official

Dear Client

Our log details for easy reference: 4742 A

Transaction Status: House Occupied 24 August2018

Summary: Cosmetic building issues on Hand Over not resolved as yet and unhappiness of municipal bill.

Problem Identified: Turnaround time on tick sheet /handover sheet to be set for reasonable turnaround time and confirmed with client. Client to be assisted on council billing processess.

Corrective Action:

I will discuss with our site Project Operations Manager to arrange a meeting with you to address your unhappiness.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

Tel: ***

KS
Kenneth S's update17 Sept 2018, 09:47
Reviewer Update
Hi I also experienced the below issues this weekend. 1. Hob burns the kitchen unit worktop while cooking. 2. After flushing water takes too long to get full. 3. Ceiling molding is cracking now. I think of going to bank to cancel the bond, I mean I don't even have 3 months with the house but already experiencing +- 20 Issues. Regards, Kenneth.
KS
Kenneth S's update11 Oct 2018, 06:43
Reviewer Update
I have never seen a useless company like Cosmopolitan. Yoh the company is useless, their only focus is to see you signing that happy letter. I regret the minute I decided to buy from Cosmopolitan. mxm
Cosmopolitan Projects
Cosmopolitan Projects's reply28 Feb 2019, 08:15
Official
Dear Client 

Our ref:  4742 Alb

We confirm all emergency works as above were finalized November.

Also we have been to your house to do our after 3 months occupation inspection to attend any settlement works needed. These 'touch up" works has been finalized as well and signed as complete by you on 7 Feb 2019.

We wish you much happiness in your new home.

Kind regards
Isalina Barreto 

KS
Kenneth S's update25 Mar 2019, 13:46
Reviewer Update
Nothing is fixed. Your people keeps on making empty promises. There is a guy by the name of Charles. He keeps on saying weekend. Even now my tap issue is still not sorted. I have made couple of arrangements with Charles but he never came nor send anyone.
Cosmopolitan Projects
Cosmopolitan Projects's reply26 Mar 2019, 08:10
Official
Good morning

We have received your post and will revert to you in the course of the day.

Kind regards
Isalina Barreto
KS
Kenneth S's update07 Jun 2019, 12:00
Reviewer Update
Just so you know, no one came to sort out my issues.
Cosmopolitan Projects
Cosmopolitan Projects's reply10 Jun 2019, 16:24
Official
Dear Kenneth S

I will investigate from our side what is outstanding.

Kind regards
Isalina