1 reviews | Active since Jan 2017
Bad Service_ Issues are not being resolved as promised.
I moved into the house on the 2nd of September 2018, guess what? below are all the issues am experiencing since I moved in and no one is willing to resolve all my issues.
1. Cracked floor tile in the lounge 2. Floor tiles trimming is poor. 3. Kitchen drawers touches Oven when opening and closing. 4. Trapdoor keeps on moving, I think air from outside keeps on moving it. How? I don't know..I think roofing needs to be checked. 5. Municipal rates bill came with balance brought forward of +- R1600 from previous months. Why should I pay for water that I did not use? 6. Taps flat cover plates are loose (for both shower and kitchen), Am not sure if that's how are supposed to be. 7. Water keeps on flowing after flushing the toilet. 8. Toilet flush levers are loose, you have to turn them back after flushing. 9. Bathroom window is broken (I found it like that when I moved in and even now is still not sorted). 10. Grass is installed almost 5 days ago but even now I don't have a tap. How am I going to water the grass? 11. I moved in on the 2nd of September 2018. Even now I do not have a garbage bin. 12. Kitchen security gate becomes a bit difficult for me to lock it. I think it needs to be checked. 13. Stove switch is not properly installed. 14. I did not get all the plugs (Kitchen sink and Basin). 15. Grass is only installed outside (agreement was 200m2). Am expecting some to be installed inside. No action is been taken regarding this so far.
I advise all the people who bought houses there to never sign a happy letter until all the issues are resolved.
Albertsdal Ext 31. House no 4742
Dear Client
Our log details for easy reference: 4742 A
Transaction Status: House Occupied 24 August2018
Summary: Cosmetic building issues on Hand Over not resolved as yet and unhappiness of municipal bill.
Problem Identified: Turnaround time on tick sheet /handover sheet to be set for reasonable turnaround time and confirmed with client. Client to be assisted on council billing processess.
Corrective Action:
I will discuss with our site Project Operations Manager to arrange a meeting with you to address your unhappiness.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 4742 A
Transaction Status: House Occupied 24 August2018
Summary: Cosmetic building issues on Hand Over not resolved as yet and unhappiness of municipal bill.
Problem Identified: Turnaround time on tick sheet /handover sheet to be set for reasonable turnaround time and confirmed with client. Client to be assisted on council billing processess.
Corrective Action:
I will discuss with our site Project Operations Manager to arrange a meeting with you to address your unhappiness.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Our ref: 4742 Alb
We confirm all emergency works as above were finalized November.
Also we have been to your house to do our after 3 months occupation inspection to attend any settlement works needed. These 'touch up" works has been finalized as well and signed as complete by you on 7 Feb 2019.
We wish you much happiness in your new home.
Kind regards
Isalina Barreto
Our ref: 4742 Alb
We confirm all emergency works as above were finalized November.
Also we have been to your house to do our after 3 months occupation inspection to attend any settlement works needed. These 'touch up" works has been finalized as well and signed as complete by you on 7 Feb 2019.
We wish you much happiness in your new home.
Kind regards
Isalina Barreto
We have received your post and will revert to you in the course of the day.
Kind regards
Isalina Barreto
We have received your post and will revert to you in the course of the day.
Kind regards
Isalina Barreto
I will investigate from our side what is outstanding.
Kind regards
Isalina
I will investigate from our side what is outstanding.
Kind regards
Isalina
