1 reviews | Active since Oct 2018
Bad service from cosmopolitan
Bad service from cosmopolitan. My name is Godfrey and I bought a house in Leopard's rest in Albertsdal and we moved in a week ago on the 20th October but the new house has a defective and faulty plumbing system as there's a drainage block age and flushing overflow which is a health hazard for my family and I did report the matter to Cosmo and I was given a form to fill which I did and its been 4 days and every time I call then I am told the matter has been escalated and they don't even have a decency to keep me informed unless I make a call myself. This is a real pathetic service and unfortunately I regret buying the house from cosmopolitan . bad service.
Dear Client
Our log details for easy reference: 4652 A
Transaction Status: House Handed Over 10 October 2018
Summary & Problem Identified : You were frustrated that after 4 days no maintenance team had come our to address your issues . You received no formal confirmation that your problem was being addressed. Your first emergency complaint was logged 24 October for your bin and outside tap. These are strictly not emergency issues. Council has had no stock of bins since 1 September. The outside tap is only installed once you move in as this tap is often ******, or water is 'used' by others, resulting in you getting an excessive bill. We purposely delay the installation of the outside tap for your protection. We then schedule the installation once we see you have moved into the property.
Your second emergency being the plumbing causing leaks in both your bathrooms was received 27 October, not withstanding the weekend in between, this is within turnaround.
Corrective Action: The good news is that when I called you this morning, you were at the house with our construction maintenance team attending the problems. While your agent did not communicate with you, he did escalate your issues to our site project manager who had actioned everything within our 72 hour turnaround time. This is why the team is at your home today. You were very pleased and satisfied that you were being attended.
We have clarified that you have my contact details should you have any further problems.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 4652 A
Transaction Status: House Handed Over 10 October 2018
Summary & Problem Identified : You were frustrated that after 4 days no maintenance team had come our to address your issues . You received no formal confirmation that your problem was being addressed. Your first emergency complaint was logged 24 October for your bin and outside tap. These are strictly not emergency issues. Council has had no stock of bins since 1 September. The outside tap is only installed once you move in as this tap is often ******, or water is 'used' by others, resulting in you getting an excessive bill. We purposely delay the installation of the outside tap for your protection. We then schedule the installation once we see you have moved into the property.
Your second emergency being the plumbing causing leaks in both your bathrooms was received 27 October, not withstanding the weekend in between, this is within turnaround.
Corrective Action: The good news is that when I called you this morning, you were at the house with our construction maintenance team attending the problems. While your agent did not communicate with you, he did escalate your issues to our site project manager who had actioned everything within our 72 hour turnaround time. This is why the team is at your home today. You were very pleased and satisfied that you were being attended.
We have clarified that you have my contact details should you have any further problems.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***