PE
Phindiwe E
1 reviews | Active since Aug 2020
13 Aug 2020, 13:19
Bad Service
Dealing with Cosmopolitan projects has absolutely taken the joy out of purchasing my first home. My lease ends in October and they have not registered the house and they prioritise other house over our house. Nour progress has been made on the consuction of my house. I cannot cancel the contract because they know that I would have to pay cancellation fees. No one is willing to assist or explain why my house is not being proritised. What an unpleasant experience.
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Cosmopolitan Projects's replyOfficial
13 Aug 2020, 16:45Dear Phindiwe E
We have received your complaint.
I see that you have purchased via our Central sales team.
I will discuss your post with the relevant team leader there.
From our system I see your house is 86% construction complete.
Therefor it is misleading to say there is no progess on your house.
There are several processess in our construction programme which determine how we are able to build, which houses and when.
I expect this is the reason you notice some other houses are futher along/ahead of yours.
It is never deliberate to delay any of our houses.
In as much as you need to move in, this is our business.
We are more so determined to hand over your house in a reasonble turnaround, not compromising process or quality.
It is most probable that you will recieve keys before end October.
Please expect a call from our Nthabiseng from Central divsion in the course of the morning tomorrow.
Kind regards
Isalina Barreto
We have received your complaint.
I see that you have purchased via our Central sales team.
I will discuss your post with the relevant team leader there.
From our system I see your house is 86% construction complete.
Therefor it is misleading to say there is no progess on your house.
There are several processess in our construction programme which determine how we are able to build, which houses and when.
I expect this is the reason you notice some other houses are futher along/ahead of yours.
It is never deliberate to delay any of our houses.
In as much as you need to move in, this is our business.
We are more so determined to hand over your house in a reasonble turnaround, not compromising process or quality.
It is most probable that you will recieve keys before end October.
Please expect a call from our Nthabiseng from Central divsion in the course of the morning tomorrow.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply13 Aug 2020, 16:45
Official
Dear Phindiwe E
We have received your complaint.
I see that you have purchased via our Central sales team.
I will discuss your post with the relevant team leader there.
From our system I see your house is 86% construction complete.
Therefor it is misleading to say there is no progess on your house.
There are several processess in our construction programme which determine how we are able to build, which houses and when.
I expect this is the reason you notice some other houses are futher along/ahead of yours.
It is never deliberate to delay any of our houses.
In as much as you need to move in, this is our business.
We are more so determined to hand over your house in a reasonble turnaround, not compromising process or quality.
It is most probable that you will recieve keys before end October.
Please expect a call from our Nthabiseng from Central divsion in the course of the morning tomorrow.
Kind regards
Isalina Barreto
We have received your complaint.
I see that you have purchased via our Central sales team.
I will discuss your post with the relevant team leader there.
From our system I see your house is 86% construction complete.
Therefor it is misleading to say there is no progess on your house.
There are several processess in our construction programme which determine how we are able to build, which houses and when.
I expect this is the reason you notice some other houses are futher along/ahead of yours.
It is never deliberate to delay any of our houses.
In as much as you need to move in, this is our business.
We are more so determined to hand over your house in a reasonble turnaround, not compromising process or quality.
It is most probable that you will recieve keys before end October.
Please expect a call from our Nthabiseng from Central divsion in the course of the morning tomorrow.
Kind regards
Isalina Barreto