Bad service

Dealing with Cosmo has been a nightmare. I got my house keys in February this year and immediately started having problems. On the 30th March I reported a water leakage in the toilet which Cosmo did not attend to and I had not moved in, the house was empty until June . I reported again the same problem on the 13th, 15th and 19th of April. Thanks to Cosmo for taking their own time to fix the problem I'm now sitting with a R15000 water bill which they don't want to settle. They are making excuses as to why they should not settle the whole bill. One excuse which got me very upset was that I was suppose to switch off the water since the was no one at the house. They don't want to take accountable. I was not suppose to be having such problems to begin with as this is a new development and I had not moved in at the time also I reported this in time had it been dealt with in time the wouldn't be a R15000. For weeks I have been calling Cosmo and speaking with Isalina but my query has not been resolved. When I spoke to her today she promised to give me a verdict by 11 today but she hasn't called. I regret buying from Cosmo, they don't care about their customers. If I don't call they don't bother to call me and update me. Every time I call I have to explain the problem again only to be told "I'm awaiting feedback from project manager". I once spoke with with Elvina from customer service if I remember her name correctly, I asked her to put herself in my shoes she told me that she pays her bills, she pays R10 000 each month. That's the kind of service I have been getting from Cosmo. I need this query to be resolved ASAP.