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Nompumelelo N

1 reviews | Active since Aug 2015

18 Feb 2019, 11:35

Bad service

I regret the day i decided to buy with cosmopolitan projects, After i had dealt with same thing with Calgro m3. The is to much dishonesty and incorrect info is being given to us as clients, the consultant is now ignoring my calls and no one can provide me with accurate info.

I was told i will be moving into my house by December now it's almost March the is no communication at all even when you call the offices you get different info from everyone you speak to. I hope i will get feedback as i called Joseph who was assisting me with the house however all i'm getting from is empty promises, as he would promise to call back and he doesn't. The way i'am so unhappy with the service if it was possible to cancel i would as i have been inconvenienced.

And lastly i would like to thank Gabisile Nkosi who have been very helpful and tried to calm me down when i was frustrated when the bank started to debit for the house that i'm not even staying in. She was able to help i was refunded, we need more people like her.

0
Replies (2)
Cosmopolitan Projects
Cosmopolitan Projects's reply18 Feb 2019, 11:52
Official
Dear Client 

We have received your post.

We will be in touch with you today.

Kind regards
Isalina Barreto
***

Best regards,

Cosmopolitan Projects
Cosmopolitan Projects's reply18 Feb 2019, 16:19
Official
Dear Client

1253 Wat

As discussed we have received your house completed from construction on 14 Febuary. There was some minor work that our quality control was not happy with.

Since the works have been completed and re-inspected today.
We will have keys tomorrow. Our Team Leader will call you tomorrow to arrange your move-in.

Please accept our apologies for the bad communication. We work on improving this.  

We wish you much happiness in your new home.

Kind regards
Isalina 
isalina@cosmo

Best regards,